Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Brilliant customer service. Quick and easy delivery.”

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Posted 2 years ago

“Easy to use website, love the visualiser tool. Ordered the samples which came next day, superb service”

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Posted 2 years ago

“All very efficient and product arrived on time. There was a small amount of damage to the bottom of the vinyl roll, probably caused in transit.”

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Posted 2 years ago

“In and out in 5mins with my flooring easy site and best prices”

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Posted 2 years ago

“after placing an order with factoty direct flooring .The flooring did not arrive on the monday as per order. tuesday, phoned spoke to customer liason, still waiting for a return phone call, phoned again later on tuesday to give them extrer time to deliver .no return phone call again, rang again to cancell order at 2pm. still have not heard from courier ,or factory flooring at all, just ignored . not bad to get to 74 to get ignored...”

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Posted 2 years ago

“Lovely flooring, delivered as promised, very happy.”

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Posted 2 years ago

“I was very impressed at how helpful the staff were St both branches”

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Posted 2 years ago

“We will be ordering flooring from you soon, we are refurbing our home so not quire ready yet”

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Posted 2 years ago

“Very good stuff. Easy to cut with a jigsaw. I’ve installed in in a factory and in bathrooms and kitchens. Quality ! Very durable and totally waterproof”

Factory Direct Flooring Ltd 5 star review on 12th July 2022

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Posted 2 years ago

“Very good service and highly satisfied spot on”

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Posted 2 years ago

“Samples did not arrive.”

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Posted 2 years ago

“Fast Delivery of samples”

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Posted 2 years ago

“Ordered samples and prices increased £2 per square metre within days so have now shopped elsewhere as emailed to ask for the sample price to be honoured since it’s within a week and told no sorry your prices fluctuate daily thats just how it is. That’s not good service at all so I wouldn’t recommend the company at all hence the 1* review.”

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Posted 2 years ago

“The TEXSTEP vinyl I bought is a good quality product at a very good price. It was helpful to be able to order samples before buying as colours on the screen are never the same as in reality. Delivery was prompt following my order.”

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Posted 2 years ago

“The quality of the flooring was much better then I expected”

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Posted 2 years ago

“Still haven’t laid the vinyl floor, but great service from Factory Direct Flooring. Replied to my questions promptly and very friendly and helpful.”

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Posted 2 years ago

“Great product, quality and price. Customer service also quick to respond would buy from factory direct flooring again, Thanks!”

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Posted 2 years ago

“Orderd herringbone laminate. Instructions on the packet differed to those I eventually found online.This led to my joiner wasting a days labour and a lot of cut planks before we realised the issue. Lots of planks chipped or wouldnt click in flush with the next due to imperfections in the grooves. Even without these 2 issues, wastage was about 25% not 10% recommended due to method of laying/pattern. These issues aside the colour and texture is nice, doesn't look fake or cheap at all. Disappointed overall and will be complaining.”

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Posted 2 years ago

“Despite written, highlighted instructions about restricted access on a single track road, delivery attempt using a twelve ton truck!”

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Posted 2 years ago

“Had what I ordered in about 3 days gr”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews