Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“These never arrived? Please could you update me on their delivery status”

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Posted 2 years ago

“Excellent service and very pleased with vynal roll flooring,”

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Posted 2 years ago

“It was only a sample and didn't make a purchase, can only say the sample arrived quickly.”

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Posted 2 years ago

“I requested some samples which arrived promptly. However, I found the colour, texture and quality that I was seeking from another supplier, so I didn't proceed.”

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Posted 2 years ago

“Superb quality and great delivery time.”

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Posted 2 years ago

“Beautiful products with excellent service”

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Posted 2 years ago

“Bit gutted that if I waited a day or two I would of got another 11% off.”

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Posted 2 years ago

“Please please stop sending me endless emails for reviews. They are really annoying. I already had to throw away a whole untouched pack of engineered wood flooring because you won't take it back after a month, which is ridiculous, it's not even out of the wrapping and now I'm being hounded with emails. Do go away.”

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Posted 2 years ago

“Delivery Rubbish. last year I was waiting few weeks for my floor that affected my home project i lost slot for carpenter and was waiting for another 3 months for him. this week i ordered small items again not arrived yet. No call no message just quiet. i pay extra fee for delivery still doesnt work. if you have other opinion do not waste your time with that seller. I don't know who rated delivery that high?”

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Posted 2 years ago

“I received the free samples quickly - nice products and good service. Thank you”

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Posted 2 years ago

“Decent linl fitted perfectly and the colour is nice”

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Posted 2 years ago

“Highly recommend”

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Posted 2 years ago

“The floor is terrible. It’s cheap flooring but it wouldn’t be worth laying if it were free. It looks great when you first unroll it and it would be great for anyone that doesn’t have kids, dogs, furniture or own anything heavy. You also can’t move anything on it or it rips. We tried moving our sofa out and ripped it. Our sideboard ripped it. It must be meant for people that don’t use their room for anything. Totally worthless and not worth the effort let alone the money.”

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Posted 2 years ago

“A very good site and easy to make an order with the sizing info. Order dispatched and arrived quickly by friendly delivery man. Would recommend this company.”

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Posted 2 years ago

“Quick delivery of quality samples.”

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Posted 2 years ago

“Excellent service !!! Useful and efficient . Very pleased with my purchase 👍”

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Posted 2 years ago

“Nice flooring - was going to place an order, but you do not fit. The person I spoke to at your company was not very helpful and only recommended that I contact 'Checkertrade'.”

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Posted 2 years ago

“Very speedy sample sent. Very impressed.”

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Posted 2 years ago

“Two packs of flooring came damaged and we're left kerb side in the dark, and the driver Le ft.”

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Posted 2 years ago

“Extremely pleased with service floor very good quality”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews