Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 5 years ago

“Good price, delivered quickly, easy to fit, good quality and lovely colour.”

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Posted 5 years ago

“Samples arrived very quickly, great service”

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Posted 5 years ago

“Great service. Speedy as well and no hanging on the phone”

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Posted 5 years ago

“Very quick response to a sample of flooring (free). Very competitive prices too.”

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Posted 5 years ago

“I ordered a couple of wooden floor samples. The ordering was really easy and quick. They arrived in a couple of days well packed and labeled. Thank you very much. Val”

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Posted 5 years ago

“Samples came very quick and now I have the difficulty in choosing.”

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Posted 5 years ago

“I ordered samples they were here really quick”

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Posted 5 years ago

“Received my free sample very quickly”

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Posted 5 years ago

“2 samples arrived quickly. Prices look competitive.”

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Posted 5 years ago

“Lovely flooring and fast delivery!”

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Posted 5 years ago

“This was my first dealings with this company and I was super happy with them and the quality of their product. I have only one criticism and that is that I was not informed that it would be a pallet delivery, not everyone has the facility to get rid of a pallet especially if they happen to live in a flat, so the pallet gets burned in most cases and not recycled for further use as it should be . I found one box of laminate slightly damaged after the driver had left, I immediately contacted factory Direct Flooring with a photo of the damage. There was not problem from them they asked if I could use the product on area's of natural waste during installation, which I agreed to. They then immediately refunded the cost of that box to my account same day so very impressive service. I thank those members of staff (Mike) that assisted me with this matter”

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Posted 5 years ago

“Thank you for promptly sending the flooring sample. I'm considering it along with others and will contact you again with feedback. Kind regards, Steve”

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Posted 5 years ago

“Terrible experience. Ordered floor and arranged delivery, took a day off work to be home, delivery didn't show, no phone call, just nothing... Phoned next day was offered no form of compensation but when I pushed they halved my delivery cost (lucky me). I rearranged for it to be delivered before 12 on Monday the following week. I phoned twice that morning to make sure the delivery was going to come and was assured multiple times. Delivery didn't show by 12:45 and I couldn't wait any longer. I've now asked for a refund and I know they're going to drag their heels, 1 and half days wasted, multiple phone calls and no floor, utterly unprofessional, avoid at all costs.”

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Posted 5 years ago

Dear Mr Hedworth, I am very sorry to hear there was an issue with your delivery. Our customer service team and our delivery partners try very hard to ensure all items are delivered as arranged, it goes without saying this isn't the normal level of service we pride ourselves on. I will pass this feedback onto the courier company and would also offer a sincere apology for the delay in delivering your items. I can understand that this may leave you feeling like you have had a negative experience. If you would consider using us again, we would be more than happy to offer you a free delivery AM or Timed delivery whilst also ensuring we offer you the best possible price for any future flooring you may need.

Posted 5 years ago

“took m0ney out my account after I cancelled the order now can't get in contact with company”

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Posted 5 years ago

“Very quick postage on a sample that I ordered.”

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Posted 5 years ago

“Got the samples first thing the next day - excellent.”

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Posted 5 years ago

“Superior quality flooring, I ordered samples and they were here the following day.Don’t waste your time and money anywhere else,use these guys you won’t be disappointed”

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Posted 5 years ago

“I have not bought anything”

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Posted 5 years ago

Dear Mr Thomline, Based on your order number, it looks like you had some free samples from our website. If you do have any feedback regarding the sample service or the quality of them, please feel free to provide feedback on this.

Posted 5 years ago

“Good website and great service with free samples”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews