Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring looks amazing! It took a little while to arrive and a lot longer to fit than expected but it’s absolutely stunning. We ordered the barley oak herringbone and it’s gorgeous. Yet to see how it work with the under floor heating but hopefully it’ll be ok.”

Factory Direct Flooring Ltd 4 star review on 6th August 2023

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Posted 1 year ago

“Great flooring samples and quick delivery”

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Posted 1 year ago

“Dreadful. Perhaps the worst experience I have had in the last five years.”

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Posted 1 year ago

“Great service. Took 2 days for samples to arrive”

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Posted 1 year ago

“Flooring looks great”

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Posted 1 year ago

“The samples came promptly and with good quality.”

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Posted 1 year ago

“I stayed in all day it did not turn up. I had rung to make sure it was on its way and they said yes it was. I phoned up and left a message to ring me the following day No phone call. It turned up this morning at 10.30. No notice so it was lucky I was in. It is ridiculous that you can not give AM or PM I run a business and to stay in all day is hard and then to find my day was wasted is very annoying and had I not been here this morning and missed the delivery to say you will charge again. I suggest you get a better delivery company that you get a tracking number and are able to track the parcel Then he drops at the gate. Could not be bothered to drive up the driveway. I am yet to get up from the gate as to carry Mrs Christina Wilkinson”

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Posted 1 year ago

“Karl and the team were great, from the advise they given over the phone, email confirmations and collection, everyone was great and I will definitely return, watch with the beading as the calculations can't work the amounts out but if you speak to them they will be able to advise what is needed.”

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Posted 1 year ago

“Great price for the quality of product. Super fast delivery. Will highly recommend to future clients and anyone reading this review”

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Posted 1 year ago

“I've ordered samples only so far, which was quick and product looks great. Once moved into my property would consider purchasing my flooring from you.”

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Posted 1 year ago

“The response to my request for vinyl floor sample has been swift and efficient. I am in process of deciding and find a local fitter before i place an order.”

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Posted 1 year ago

“Prompt delivery and good value... but many of the planks came with a stain on all of them in the same spot, looked like a production issue. I had booked someone to fit it, so just had to lay the floor with the stains :(”

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Posted 1 year ago

“Extraordinarily helpful. Customer Service fantastic. Product excellent.”

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Posted 1 year ago

“Great company will be using them again, smooth transaction, deliveries always on time, good quality vinyl, good website easy to navigate. Great Customer service”

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Posted 1 year ago

“Great service and friendly staff items arrived quicker than estimate.”

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Posted 1 year ago

“Quick service and good quality product. My only concern is that the sample of herringbone flooring does not look very herringbone to me!”

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Posted 1 year ago

“Great and quick delivery”

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Posted 1 year ago

“Best price I found on the product I wanted, good service”

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Posted 1 year ago

“Great product for the price and good delivery, very happy”

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Posted 1 year ago

“Great company and a great product. We are more than happy with the service provided.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews