Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good value”

Helpful Report

Posted 1 year ago

“Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.”

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Posted 1 year ago

“Good product, good price, good service.”

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Posted 1 year ago

“Good quality and friendly”

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Posted 1 year ago

“Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐”

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Posted 1 year ago

“Best price in the market, Quick delivery, Prompt reply and high communication level. Highly recommend.”

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Posted 1 year ago

“Lovely floor easy to fit. Great service from the company.”

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Posted 1 year ago

“Good solid laminate flooring this is the 2nd house I have floored purchasing from D.F.L also good service”

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Posted 1 year ago

“Flooring sample sent quickly but not for me, so didn't proceed”

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Posted 1 year ago

“Sample sent out as requested”

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Posted 1 year ago

“Very helpful great service”

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Posted 1 year ago

“I never received my samples”

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Posted 1 year ago

“Excellent delivery, great quality and looks amazing fitted”

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Posted 1 year ago

“Flooring looks amazing! It took a little while to arrive and a lot longer to fit than expected but it’s absolutely stunning. We ordered the barley oak herringbone and it’s gorgeous. Yet to see how it work with the under floor heating but hopefully it’ll be ok.”

Factory Direct Flooring Ltd 4 star review on 6th August 2023

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Posted 1 year ago

“Great flooring samples and quick delivery”

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Posted 1 year ago

“Dreadful. Perhaps the worst experience I have had in the last five years.”

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Posted 1 year ago

“Great service. Took 2 days for samples to arrive”

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Posted 1 year ago

“Flooring looks great”

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Posted 1 year ago

“The samples came promptly and with good quality.”

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Posted 1 year ago

“I stayed in all day it did not turn up. I had rung to make sure it was on its way and they said yes it was. I phoned up and left a message to ring me the following day No phone call. It turned up this morning at 10.30. No notice so it was lucky I was in. It is ridiculous that you can not give AM or PM I run a business and to stay in all day is hard and then to find my day was wasted is very annoying and had I not been here this morning and missed the delivery to say you will charge again. I suggest you get a better delivery company that you get a tracking number and are able to track the parcel Then he drops at the gate. Could not be bothered to drive up the driveway. I am yet to get up from the gate as to carry Mrs Christina Wilkinson”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews