Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality for the price”

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Posted 3 years ago

“I would love to advise you how I like your product Unfortunately I haven't received it yet Regards Tony”

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Posted 3 years ago

“Just ordered samples so far. Good quality, nice thickness. Still deciding on pattern and working out best deal/ price for 2 rooms”

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Posted 3 years ago

“Very poor quality. Ripped during installation. Very disappointed with quality. Not what I was expecting at all.”

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Posted 3 years ago

“I haven’t received my sample in over a week”

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Posted 3 years ago

“Thank you very much!.I really liked your vinyl.I will order it”

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Posted 3 years ago

“Floor arrived damaged unable to use. Flooring was not cheap.”

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Posted 3 years ago

“Very helpful and communicative,. Order came quickly and was exactly as described. Thank you!”

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Posted 3 years ago

“All as expected from a great company.”

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Posted 3 years ago

“Happy with delivery not put flooring down as yet, disappointed with choice of width as I needed 3m width not 4m so had to buy an extra metre for nothing.”

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Posted 3 years ago

“Easy to order and fast reliable delivery. Looks lovely too.”

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Posted 3 years ago

“Product not arrived on expected day -”

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Posted 3 years ago

“Well impressed with the service and delivery .”

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Posted 3 years ago

“really good service. Easy transaction, and customer service bob on. really pleased. will use again, and recommend”

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Posted 3 years ago

“4 weeks, no delivery, 7th email asking for a review. Well, here you go.”

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Posted 3 years ago

“Excellent service all round. The two men in the office could not have been more helpful when I called for advice about the flooring and the ordering of the same. I ordered it whilst on the phone with them and it was delivered the next morning. Extremely pleased with the product. Looks lovely! Would highly recommend.”

Factory Direct Flooring Ltd 5 star review on 20th November 2021

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Posted 3 years ago

“Easy yo order great prices and speedy delivery . Quality flooring”

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Posted 3 years ago

“i am so pleased with my floor it looks so expensive”

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Posted 3 years ago

“Purchase not delivered. Non existent customer service.”

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Posted 3 years ago

“Very punctual response and good samples”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews