Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Exactly what I wanted, delivered on time by two friendly people fitted like a dream ,right colour too would shop again”

Helpful Report

Posted 3 years ago

“DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!!! Items not delivered, despite email confirming they were arriving. Customer services manager rude, condescending, and extremely unhelpful not to mention argumentative. Could not confirm if I would be receiving my missing item or not as they couldn’t contact their courier company to locate the missing item. I requested a refund instead. They keep your money due to their company policy for 30days. Even when they have failed to fulfill their contract with you. I would highly recommend the staff attend a customer service course, as when your business has failed to achieve what it has promised, this is not the customers fault, a sincere apology and genuine desire to correct the issue is paramount and what gives the company a good reputation.”

Helpful Report

Posted 3 years ago

Hi Mrs Dupree, Thank you for your review. 3 out of 4 of your items were delivered on the arranged day, our customer service agent did advise we would contact the carrier to chase the 4th item and update you as quickly as possible. We understand it is frustrating when items do not arrive all together but at this point, this is realistically the most we can do to get the answers to your question. Upon escalating your call to a manager yes, you did request to cancel the 4th item and requested we refund you the money today by bacs transfer and stated this is what we have to do.. you were then advised this wasn't possible and as per our contract of sale, if items are cancelled for whatever reason after dispatch, there is a process to follow. It isn't often that we request all further communication be made in writing but we felt this was the best course of action following our telephone conversation. As discussed via telephone, we do ask that you accept our sincere apology for the delay in delivering the 4th item. We will keep you updated by email, an email has been sent to you anyway following your report of a delivery issue. If you do require any updates in the meantime, please email us at info@factory-direct-flooring.co.uk

Posted 3 years ago

“Good value product, delivered on day requested. Good communication, would definitely use again.”

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Posted 3 years ago

“Flooring as advertised and of good quality. Delivered promptly and initial query answered promptly. Would deal with this company again.”

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Posted 3 years ago

“I have found this site very easy to use and informative, the staff when I contacted them were very good as well. Very polite and helpful what is also good is that you can get a tile sample sent then you can see exactly what it will look like against your furniture and colour scheme etc. Very good service all round.”

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Posted 3 years ago

“Delivered on time good customer service”

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Posted 3 years ago

“Excellent quality. Just a little out of my price range.”

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Posted 3 years ago

“Good quality product, fast delivery. Free samples to compare the products. Highly recommended.”

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Posted 3 years ago

“Ordered a sample, sample and postage was free, arrived promptly, can't complain at that”

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Posted 3 years ago

“Ordering was very straightforward and my order arrived well wrapped within a couple of days.Seamless and great quality lino.”

Factory Direct Flooring Ltd 5 star review on 29th September 2021

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Posted 3 years ago

“Beautiful flooring at an unbeatable price,reasonable delivery prices and fast delivery I will definitely use again”

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Posted 3 years ago

“Excellent products very quick on delivery well done would highly recommend”

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Posted 3 years ago

“I was emailed and asked to review my products but I haven’t even got them yet!”

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Posted 3 years ago

“Sample process was very quick and easy”

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Posted 3 years ago

“Very good service. I was in a bit of a bind having been let down by someone else and they arranged a quick delivery and were really helpful. Thoroughly recommend.”

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Posted 3 years ago

“Great service from Karl and the team.”

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Posted 3 years ago

“Not what I require thanks”

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Posted 3 years ago

“Have not received my sample yet!”

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Posted 3 years ago

“great delivery free sample”

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Posted 3 years ago

“Very nice vinyl samples, too much work going on to order any yet, likely be next year, but will come back to you, for order, once interior rendering and plastering sorted ready to rock & roll.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews