Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered sample of LVT flooring arrived super quick, went on to place order which was dealt with quickly and had no problems. Would definitely recommend. Delivered on date requested too.”

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Posted 4 years ago

“FANTASTIC SERVICE”

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Posted 4 years ago

“Asked for samples and they arrived the next day.”

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Posted 4 years ago

“Ordered free samples and they arrived on time”

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Posted 4 years ago

“Great products and really helpful service and advice.”

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Posted 4 years ago

“Pleased with service and flooring at a good price would use Factory Direct again”

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Posted 4 years ago

“Excellent and prompt service.”

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Posted 4 years ago

“I have yet to receive my flooring and you are asking me to write a review.”

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Posted 4 years ago

“Didn't purchase but Easy to use website ordered a sample of flooring which arrived quickly.”

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Posted 4 years ago

“Excellent service from start to finish. Would recommend”

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Posted 4 years ago

“Nice quality floor sample, however I would say the samples just need to be a little bigger just to get a feel for what you might be purchasing”

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Posted 4 years ago

“Excellent Service ,my samples arrived after only a few days .”

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Posted 4 years ago

“Factory Direct Flooring 0ffer a fantastic service at a brilliant price . They are very easy to deal with and the delivery service was fast with no problems . I would definitely recommend them .”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Very cheap prices and quality pieces of wood, ordered 2 free samples that came within 3 days. Highly recommend !!!”

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Posted 4 years ago

“I ordered two lots of samples from Factory Direct Flooring and I couldn’t fault the delivery or product I received. With this in mind, I placed an order for a roll of vinyl flooring and selected my requested delivery date for the Wednesday. I received a phone call from an unknown number on the Monday morning, however, as I was at work, I could not answer. This number left no voicemail and did not call back, so I did not know who the call was from. Wednesday came and I had booked a day off work to ensure I was present for my delivery. 3pm came and there was still no sign of delivery. I decided to call Factory Direct Flooring for an update only to be told that my delivery was not arriving today and that they tried to call me ONCE on the Monday to inform me!! I advised that I had not received a voicemail, any other calls or even an email to tell me this. All the customer service team could say was that the only option I had now was to rearrange the delivery to the Friday morning between 8am and 12pm, which I did. Fast forward to Friday morning, my door knocks at 7:20am in which I answered 30 seconds after hearing. My vinyl flooring was left on my doorstep in the heavy rain, whilst the delivery driver was already in his van ready to drive off. I ran down my driveway to try and catch up with the driver, however, he looked at me and decided to drive off. This resulted in me having to get the vinyl roll into my house alone, as I had only made arrangements for assistance from 8am onwards. The quality of the flooring is the only reason I have given this rating 2 stars as I cannot fault it. It is a lovely colour and nice quality. I would not recommend this company overall due to the awful customer service I received on this occasion!!”

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Posted 4 years ago

“Flooring arrived promptly in good condition & edges protected”

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Posted 4 years ago

“Just ordered a couple of samples and received them very quickly. The products look great.”

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Posted 4 years ago

“Redelivery charge extortionate at £42. Told as it’s on a pallet that’s why the charge is so expensive yet the delivery guy carried the packets to the door!! Initially delivery for the exact same order was £24.58 AND NO WHERE on their website mentions this charge of £42. Never Again. Do yourself a favour and buy elsewhere.”

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Posted 4 years ago

“Tried to charge nearly £100 delivery for a £1200 order. Contacted customer service to see why this was the case - No reply in over a week. Ordered samples of the flooring I was interested in. Over a week and they are yet to arrive, don't think they ever actually will.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews