Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Easy to order . Great prices. Good selection. Super swift delivery. Excellent service!”

Helpful Report

Posted 2 years ago

“Just what I ordered and arrived when requested. Managed to fit it by myself, colour is same as on website. Only little downside is that it ripped easily when I was trying to fit it into corners Will definitely consider ordering again in the future as good value for money”

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Posted 2 years ago

“terrible service. with hidden costs when we returned the items”

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Posted 2 years ago

“First time ordering from this company. Great prices, speedy delivery and excellent quality. Will definitely use them in future.”

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Posted 2 years ago

“Delivery great. Product great.”

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Posted 2 years ago

“Speedy delivery, excellent service”

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Posted 2 years ago

“This is the 2nd time I have ordered flooring for my customer and it has arrived damaged!”

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Posted 2 years ago

“Good quality product. Arrived on time.”

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Posted 2 years ago

“The flooring was good quality but they messed up our delivery 3 times. To top it off the delivery driver was asked to help me put the flooring in the house as I have 3 kids and my husband was at work because they messed up our delivery day. The driver drove off and left me on a main road with 3 children 6, 4 and a 6 month old baby. If there wasn’t a nice workman passing that helped me I don’t know what I would have done.”

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Posted 2 years ago

“The flooring is great quality and good price”

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Posted 2 years ago

“Fantastic service very helpful great products.”

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Posted 2 years ago

“Easy website to navigate. Delivered on time with a smile. Absolutely love the vinyl. Easy to lay. Looks fab.”

Factory Direct Flooring Ltd 5 star review on 30th July 2022

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Posted 2 years ago

“Great service and delivery was quick. Good quality product”

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Posted 2 years ago

“Absolutely thrilled to bits with the vinyl flooring we bought for our hallway. Everyone who walks in our house comments on how nice it looks . Ordering was simple and delivery was very quick . Really impressed with this company .”

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Posted 2 years ago

“Excellent received samples next day”

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Posted 2 years ago

“Thanks for the samples you sent me but we decided the style of tiles would not work in our new kitchen. Regards Peter hardiman”

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Posted 2 years ago

“Overall very disappointed. The website does warn there may be colour discrepancies between roll widths but the difference is clearly evident, not a nuance of shade, rather a completely different colour. I was advised to send back the offending roll and order a larger dimension roll,at my expense. I decided that due to the costs and inconvenience involved,not to and live with a 2tone conservatory room. Customer service, whilst polite, we're not very helpful.”

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Posted 2 years ago

“Great quality wood with no chips”

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Posted 2 years ago

“I ordered two samples which came very quickly and I've chosen the one I want. You can't beat seeing the product. I will be making an order very soon when the building is ready. Thank you.”

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Posted 2 years ago

“very quick delivery and very good quality flooring samples.”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews