Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Decent enough flooring and good price”

Helpful Report

Posted 1 year ago

“Ordering was very easy when I asked for a sample got it the following day would order again”

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Posted 1 year ago

“The vinyl arrived creased and damaged in multiple places.”

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Posted 1 year ago

“Great service very helpful. Vinyl was good quality would use factory direct again .”

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Posted 1 year ago

“Did not appear to be as thick as the sample. Put it in my new kitchen, looks fabulous but it has developed a small tear”

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Posted 1 year ago

“Fantastic real wood flooring, the cheapest on the market and incredible quality”

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Posted 1 year ago

“Product was good as was the price, but it was cut really tight to the exact size with no margin”

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Posted 1 year ago

“great quality vinyl flooring and fast delivery”

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Posted 1 year ago

“Beautiful flooring looks amazing”

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Posted 1 year ago

“Received samples by return - it really is the only way of making sure the product is right. Will be ordering through them”

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Posted 1 year ago

“Have only ordered sample so far but it looks good quality and will be ordering the actual product shortly.Arrived very quickly”

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Posted 1 year ago

“Ordered 2 seperate lots of samples - speedy delivery!”

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Posted 1 year ago

“Absolutely nightmare. Rude customer services. His name was Jack and he wont just listen and carry on talking. They first missed the delivery and we had to pay the fitters £100 for cancellation. When they delivered they missed the item and because of that we again had to pay £100 fitters for coming back. No compensation offered, only offered to refund delivery fee which was only £39.”

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Posted 1 year ago

“Lovely flooring won't be laying until July 45sq m of colorado oak looks quality packs seem to be undamaged colour creamy white which I wanted”

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Posted 1 year ago

“Quality flooring at a great price, thankyou”

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Posted 1 year ago

“needed to change the order at short notice. customer service quick response.”

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Posted 1 year ago

“Delivery did take a little while longer than expected. Good quality flooring and looks. Nice.i would recommend but maybe try to get delivery a little quicker”

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Posted 1 year ago

“Excellent value, and really great on phone support. Thank you!”

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Posted 1 year ago

“Great price on the flooring and delivery as promised what more do you want from the company? I would definitely recommend this company for flooring”

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Posted 1 year ago

“Product very good value for money but several damages which were readily replaced. We were notified of deliveries which they then rearranged twice which was frustrating. Product and sales knowledge very good.”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews