Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“need to order more samples to determine thickness for purpose”

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Posted 3 years ago

“Great company and very honest. Refunded me before delivery for something I ordered and they told me I didn’t need.”

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Posted 3 years ago

“Prompt dispatch of samples. Thanks”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Easy to order delivery when I asked for it good price 1st class thank you.”

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Posted 3 years ago

“Sample arrived very quickly good response”

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Posted 3 years ago

“Good quality Vinyl. Delivered exactly on the date we requested. Would use again and recommend. Very pleased.”

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Posted 3 years ago

“exactly what we wanted at a good price, thanks for your service. mike”

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Posted 3 years ago

“Sample not as was looking for thanks.”

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Posted 3 years ago

“Easy to navigate the website and find variety of flooring, Lots to choose from. Ordered a few samples to see which I preferred. Super fast delivery Highly recommended”

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Posted 3 years ago

“A ok”

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Posted 3 years ago

“Thank you for the sample but it was not suitable for what I needed.”

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Posted 3 years ago

“Had 4 different samples posted out straight away and arrived a couple of days later. Have chosen which flooring I want and will be ordering as soon as my decorating is finished.”

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Posted 3 years ago

“Good prices and we are happy with the vinyl we chose. Website is nice and easy to use and the ability to choose the delivery day is handy. Delivery was excellent too.”

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Posted 3 years ago

“Brilliant product - just what I have been searching for! Excellent delivery and very helpful staff, especially as I am severely disabled!! Thanks again! Clive”

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Posted 3 years ago

“Asking me to review a product that should have arrived 2 days ago and has not yet been delivered!”

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Posted 3 years ago

Hi Mark, Thanks for your review, unfortunately due to issues in the delivery network, I believe this has been re arranged as per your discussion with our customer service team. Please accept our sincere apologies for this, we are doing our best to work closely with all carriers to resolve the current service issues. We are all looking forward to the delivery service returning back to "normal". Thanks again for taking the time to provide feedback on this.

Posted 3 years ago

“Brill service x”

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Posted 3 years ago

“Good product delivered fast”

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Posted 3 years ago

“Never even got my floor then they lied to me saying they’ll email me and that they did but I have nothing no call no emails no texts what a joke. If anyone’s thinking of ordering flooring from here DONT. They steal money and the staff wow they’re so rude”

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Posted 3 years ago

Hi Anayah, Thanks for your review. Could you kindly email our customer service team info@factory-direct-flooring.co.uk with the details of who you spoke to please as we would like to look into this for you. I can see that a delivery has been arranged for tomorrow - if you no longer require the goods, please contact customer service ASAP. Thank you.

Posted 3 years ago

“Requested a couple of flooring samples for my grandsons 'man cave ! Delivery was very prompt & wouldn't hesitate should I wish to proceed to order.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews