Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Karl and the team were great, from the advise they given over the phone, email confirmations and collection, everyone was great and I will definitely return, watch with the beading as the calculations can't work the amounts out but if you speak to them they will be able to advise what is needed.”

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Posted 1 year ago

“Great price for the quality of product. Super fast delivery. Will highly recommend to future clients and anyone reading this review”

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Posted 1 year ago

“I've ordered samples only so far, which was quick and product looks great. Once moved into my property would consider purchasing my flooring from you.”

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Posted 1 year ago

“The response to my request for vinyl floor sample has been swift and efficient. I am in process of deciding and find a local fitter before i place an order.”

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Posted 1 year ago

“Prompt delivery and good value... but many of the planks came with a stain on all of them in the same spot, looked like a production issue. I had booked someone to fit it, so just had to lay the floor with the stains :(”

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Posted 1 year ago

“Extraordinarily helpful. Customer Service fantastic. Product excellent.”

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Posted 1 year ago

“Great company will be using them again, smooth transaction, deliveries always on time, good quality vinyl, good website easy to navigate. Great Customer service”

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Posted 1 year ago

“Great service and friendly staff items arrived quicker than estimate.”

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Posted 1 year ago

“Quick service and good quality product. My only concern is that the sample of herringbone flooring does not look very herringbone to me!”

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Posted 1 year ago

“Great and quick delivery”

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Posted 1 year ago

“Best price I found on the product I wanted, good service”

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Posted 1 year ago

“Great product for the price and good delivery, very happy”

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Posted 1 year ago

“Great company and a great product. We are more than happy with the service provided.”

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Posted 1 year ago

“the vinyl was very thin & when we unravelled it there was a big hole in it on the end.”

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Posted 1 year ago

“Fantastic laminate, excellent quality, looks exactly the same as online. Cheaper than local DIY centres and wayyyy better quality.”

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Posted 1 year ago

“Ordered and received the free samples, however, the product colour was not quite what I was looking for so purchased from another supplier. Why do companies request feedback when only samples requested !!!!!!!”

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Posted 1 year ago

“We ordered over 2000m2 of the Prestige Iris Oak herringbone flooring to be installed at three different developments. Unfortunately after 6 months after installation we encountered numerous problems. After a few emails back and forth with Factory Direct Flooring, we requested a site visit from a sales representative, but unfortunately their wording and information they required seemed to by directed for a specialist flooring contractors are required to lay this particular 8mm herringbone flooring. Certainly I was impressed with their after sales and their absolutely ridiculous criteria to lay this flooring.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“looks lovely”

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Posted 1 year ago

“Super choice of flooring , but the say NATIONWIDE. Not true if you live in NI they will not deliver .”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews