Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Prompt service and good size samples, thank you”

Helpful Report

Posted 5 years ago

“Bought online. Easy to use website. Flooring sent very quickly and delivered by a very polite and helpful person. No problems”

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Posted 5 years ago

“Telephone queries answered efficiently,order placed on line no,problem.Delivery timescale very good.Awaiting for delivery expecting quality to be as good as wenexpect”

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Posted 5 years ago

“Requested engineered wood flooring samples arrived the very next day. Impressive.”

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Posted 5 years ago

“One item missing, I will see how long it takes to remedy the error?”

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Posted 5 years ago

“Product arrived as and when described. Happy with the service.”

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Posted 5 years ago

“Ordered a sample it arrived within a couple of days. Sample is as show on website. Will be ordering this flooring.”

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Posted 5 years ago

“Great price and prompt delivery . 👍”

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Posted 5 years ago

“easy to order prompt delivery”

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Posted 5 years ago

“Looking for vinyl flooring for my kitchen I sent off for a sample, delighted with the quality, and the service from Factory direct”

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Posted 5 years ago

“Great service. huge range of products at good prices. I ordered flooring for 3 rooms, one already fitted and looks great.”

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Posted 5 years ago

“A very professional service. A quick phone call to arrange a convenient delivery. A quick delivery by a very polite driver and a first class product. This being the second time I’ve used them. Highly recommended.”

Factory Direct Flooring Ltd 5 star review on 29th July 2019

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Posted 5 years ago

“Great products and great prices, thank you”

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Posted 5 years ago

“Was about to order flooring and then looked at another site as the delivery charges were a lot. The company then emailed that i could have 10% discount this should have been in my opinion offered at checkout stage and not after i declined to proceed.”

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Posted 5 years ago

“Product, ease of ordering and initial contact and delivery information deserve 5 stars, however, delivery itself came one day earlier than that agreed and driver did not contact prior to arriving at premises. Just pure luck I was in.”

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Posted 5 years ago

“Customers be aware as this company charges for delivery, however if you are in a flat position they do not bring it to the door. Driver left my order on a pallet outside in the street. I stay at top floor to, found it crazy how that’s even aloud as no one had stated that would be the case. Also no Courtesy call that I was suppose to receive 1 hour before delivery. WOULD NOT RECOMMEND”

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Posted 5 years ago

“Good size samples and very fast delivery, Thank You !”

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Posted 5 years ago

“Samples arrived very quickly and I think that we may place an order in a couple of weeks, just got to redecorate and finish off the messed stuff first.”

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Posted 5 years ago

“I ordered a sample of flooring and was thrilled to receive it the very next day..It was just the laminate flooring I am looking for and as soon as I get the keys to my property I shall be placing an order...”

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Posted 5 years ago

“Ordered a sample of a checked B&W pattern and it arrived very quickly and in good order. It would be useful to have larger sized samples with patterns like this as you couldn’t get an idea of square size.”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews