Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,649 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service will be using again shortly”

Helpful Report

Posted 3 days ago

“Read my previous emails sent. Shocking service. Delivery was a shambles driver did t even know what he had in his can and could lift it I had to source two random OLD men to carry the floor into my home. The packaging was completely open and exposed. There was slight damage due to this. Delivery was late and I have sent an email having to request my refund months later as it was not issued! Explained I was not happy with try service to be met with complete sarcasm and not a care in the world from the adviser. Not happy at all will never use again”

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Posted 5 days ago

“Placed an order for delivery on a specific day (it's not possible to place an order without doing this!). Made arrangements to delivery when requested, sent an email to chase and find out where the delivery would arrive...only to be told I hadn't requested it. I was then told I probably wouldn't have been contacted if I hadn't chased. Asked if they could deliver on AM/PM, told this wasn't possible (even though AM is an option on their site). Asked if they would do this as a gesture of goodwill, only to be told I'd need to pay another £12.50. Looking at things, it appears it's not unusual. I'd avoid.”

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Posted 2 weeks ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 2 weeks ago

“Vinyl arrived in awful state and it took over a week to receive a refund.”

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Posted 3 weeks ago

Hi, Please accept our sincere apologies for the issue relating to damage, i can see that a refund was processed as soon as the goods arrived back here.

Posted 1 week ago

“Ordered from Factory Direct Flooring as they had whatI wanted in a 2m width. Ordered and given a delivery date. Received an e-mail saying that delivery delayed by 24 to 48 hours. Telephoned helpline on 2nd day of delay asking when I could expect delivery. Very helpful response saying he would find out and phone back. Received e-mail saying my order out of stock but suggesting substitute. Phoned to accept this but delivery was anotherr delay which I couldn't risk so cancelled for refund. Refund was very quick, Probably a good company to order from if I hadn't had time constraints.”

Helpful Report

Posted 1 month ago

Hi Alan, Thanks for taking the time to provide feedback on your order, stock on some products can be tricky at busy times, we do try and keep the stock levels topped up, as we offer competitive prices, sometimes the high demand catches us out, we accept your feedback and remain apologetic for any inconvenience this caused you.

Posted 1 week ago

“Huge variety and good quality of LTVs. Ordering sample was easy and prices are very competitive. I’d highly recommend.”

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Posted 2 months ago

Great feedback, thank you.

Posted 1 week ago

“Very bad quality flooring wore out in one year time . Contacted customer service and provided photos of wore out and chipped flooring but blamed on moisture issues even I don’t have any moisture in living room.”

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Posted 2 months ago

“Paid £20 for delivery fee and chose a specific delivery date as I was within time constraints. Order did not arrive on chosen day, contacted customer service who were no help at all, said they couldn't track the order. Turned up 2 days later. Customer service were no help at all. Very disappointed.”

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Posted 2 months ago

“I placed and paid for an order ,One month later still waiting for delivery only contact is prospected delivery date, and excuses, And asking for reviews about how good their service is , Useless.”

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Posted 2 months ago

“Very bad customer service Damaged flooring”

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Posted 2 months ago

“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“Very easy to order online, very poor customer service and staff who are unhelpful, cancelled an order as they make it so hard to collect orders. We have now taken our business elsewhere and won't even look back at this company again. Rather than assistthe customer and give options they like to repeat their robotic policies.”

Helpful Report

Posted 2 months ago

“This is my first and last time using this company. The after sales department has no understanding of what customer service means and the person I had the unfortunate experience of dealing with has ZERO SERVICE SKILLS and paid no due diligence providing inaccurate information. They charge you for specific shipping but use which ever, they flat out refused to chase my query with the courier, told me the courier provides wrong information as standard. I wish I could put screenshots on here as the service is that bad it’s pretty much unbelievable. Top and bottom, order not arrived they don’t want to do anything about it and the service is beyond shocking. I honestly done know how they have only got 3 stars unless this is one of those companies which has gone under and relaunched maybe”

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Posted 3 months ago

“Excellent customer service and communication. Great product very pleased, many thanks”

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Posted 3 months ago

“Delivery problems. Other companies get the driver to provide a time slot for the delivery on the day.”

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Posted 3 months ago

“I'm n9t happy with the after sales team and customer service”

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Posted 3 months ago

“I don't normally write reviews but the quality of the customer service and of the product has inspired me! Phones were answered straight away and all queries effective resolved. We picked up the packages within a couple of hours of ordering and they were already ready. The floor itself was excellent quality and so easy to lay. It looks amazing and like a professional has done it ( which I am not...). I would highly recommend this company and their products.”

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Posted 4 months ago

“Excellent service and product! First time I have laid a floor it all went to plan and looks great. The underlay was brilliant too. Had to phone for a couple of questions prior to my purchase and they answered straight away and were more than helpful. Highly recommended and will certainly use again in the future.”

Helpful Report

Posted 4 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,649 reviews