Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,663 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for bringing my order to my car, you are a star!”

Helpful Report

Posted 21 hours ago

“Very poor customer service and the delivery support is shocking. Only a full day slot. No am or pm or a call 1hour before delivery.”

Helpful Report

Posted 2 days ago

“Delivery arrived a day late, waited in all day on both days for it to arrive at 4pm with only one of the two items ordered. No update on when the other item is due to arrive as bank holiday. Ordered it for this weekend so I could fit it but now unable and having to source the other item myself to sort the missing item! Delivery company is extremely difficult to get hold off, been on hold numerous amounts of time for 45 minutes and more!”

Helpful Report

Posted 3 days ago

“Easy to put through an order on the website but had a few issues with delivery as the order was put on hold as I had ordered an underlay not suitable for the flooring and this was questioned and then refunded when it was decided we didn’t need to underlay for the vinyl. When we finally got the delivery we were shocked to find we’d potentially received the wrong length as it stated 3 metres but when we rolled it out it was 4x5 as ordered. I think more clear measurements on the delivery is needed and also a bit rude on the phone so customer service could be better. The vinyl is very thin and can rip easily but once the flooring was laid we are very pleased with it as a cheap alternative to herringbone wood and would order again. Lots of choices on the website and reasonable prices to suit all budgets.”

Helpful Report

Posted 2 weeks ago

“After waiting weeks, I was told my flooring was out of stock and was not given any date for restocking. However, the flooring still shows as "in stock" for immediate delivery on the website. So they are selling a product they don't have, and don't have any idea of when it will be in stock, if ever. So beware if you order from them, they will take your money but not have your order in stock !”

Helpful Report

Posted 1 month ago

“Arrived on time, however during laying it was found to be under the 5 metres ordered. Asked for replacement but tol it had to be returned in good order as delivered and no refund. I was told I would have to unroll it before laying to check the length. Complete incompetence on there part.”

Helpful Report

Posted 1 month ago

“excellent quality and service”

Helpful Report

Posted 1 month ago

“Excellent service and product such good value for money, highly recommend”

Helpful Report

Posted 1 month ago

“Easy to use website Delivered a good quality product when they said they would at a competitive price What more do you need Thanks Keith”

Helpful Report

Posted 1 month ago

“First order was good fast delivery etc, second order received a confirmation email with delivery date for the following day, however didn't receive anything i had to call on the Saturday to ask ( they said i didn't make any orders then I had to send my bank statement eventually they fund it, not an apology or anything delayed my job for 3 days and was paid less because of it! Shame I always used them now don't think so.”

Helpful Report

Posted 1 month ago

“Ordering was East. Unfortunately 1 of the pieces I ordered had a small tear but I was compensated will definitely use again”

Helpful Report

Posted 1 month ago

“Great flooring product, allowed me to collect as I live local to them, no quibbling when I returned a box I had left over and they credited my card the same day. Great service from a friendly team. Thank you.”

Helpful Report

Posted 1 month ago

“Amazing, honest company, we ordered underlay which we didnt need and we received an email from the company letting us know that we didnt need it, they refunded our money and only sent what was required. Delivery was really quick too.”

Helpful Report

Posted 1 month ago

“Absolutely TERRIBLE SERVICE AVOID THIS COMPANY”

Helpful Report

Posted 2 months ago

“Excellent Customer Service. There was an issue with the order due to manufacturer error. The support was Excellent and fortunately it all ended well. I am very happy with my order”

Helpful Report

Posted 2 months ago

“What a great firm and Carl was vey helpful with me. Have not started yet as we are awaiting help from grandson”

Helpful Report

Posted 2 months ago

“Brilliant service and website to use from beginning to end. Would recommend this company to anyone. The flooring is very high quality for the price.”

Helpful Report

Posted 2 months ago

“I am very happy with the floor I bought from Factory Direct Flooring. Very good quality and good price. There were a few issues with my order but the customer service was brilliant - they respond within minutes. Highly reccommend!”

Helpful Report

Posted 2 months ago

“they put the prices down before the flooring arrived to me and they didnt do a price match... not great. Happy with the flooring”

Helpful Report

Posted 2 months ago

“Fantastic customer service will be using again shortly”

Helpful Report

Posted 3 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,663 reviews