Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,653 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was East. Unfortunately 1 of the pieces I ordered had a small tear but I was compensated will definitely use again”

Helpful Report

Posted 8 hours ago

“Great flooring product, allowed me to collect as I live local to them, no quibbling when I returned a box I had left over and they credited my card the same day. Great service from a friendly team. Thank you.”

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Posted 1 day ago

“Amazing, honest company, we ordered underlay which we didnt need and we received an email from the company letting us know that we didnt need it, they refunded our money and only sent what was required. Delivery was really quick too.”

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Posted 1 day ago

“Absolutely TERRIBLE SERVICE AVOID THIS COMPANY”

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Posted 6 days ago

“Excellent Customer Service. There was an issue with the order due to manufacturer error. The support was Excellent and fortunately it all ended well. I am very happy with my order”

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Posted 1 week ago

“What a great firm and Carl was vey helpful with me. Have not started yet as we are awaiting help from grandson”

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Posted 1 week ago

“Brilliant service and website to use from beginning to end. Would recommend this company to anyone. The flooring is very high quality for the price.”

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Posted 3 weeks ago

“I am very happy with the floor I bought from Factory Direct Flooring. Very good quality and good price. There were a few issues with my order but the customer service was brilliant - they respond within minutes. Highly reccommend!”

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Posted 4 weeks ago

“they put the prices down before the flooring arrived to me and they didnt do a price match... not great. Happy with the flooring”

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Posted 4 weeks ago

“Fantastic customer service will be using again shortly”

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Posted 1 month ago

“Placed an order for delivery on a specific day (it's not possible to place an order without doing this!). Made arrangements to delivery when requested, sent an email to chase and find out where the delivery would arrive...only to be told I hadn't requested it. I was then told I probably wouldn't have been contacted if I hadn't chased. Asked if they could deliver on AM/PM, told this wasn't possible (even though AM is an option on their site). Asked if they would do this as a gesture of goodwill, only to be told I'd need to pay another £12.50. Looking at things, it appears it's not unusual. I'd avoid.”

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Posted 1 month ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 1 month ago

“Vinyl arrived in awful state and it took over a week to receive a refund.”

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Posted 1 month ago

Hi, Please accept our sincere apologies for the issue relating to damage, i can see that a refund was processed as soon as the goods arrived back here.

Posted 1 month ago

“Ordered from Factory Direct Flooring as they had whatI wanted in a 2m width. Ordered and given a delivery date. Received an e-mail saying that delivery delayed by 24 to 48 hours. Telephoned helpline on 2nd day of delay asking when I could expect delivery. Very helpful response saying he would find out and phone back. Received e-mail saying my order out of stock but suggesting substitute. Phoned to accept this but delivery was anotherr delay which I couldn't risk so cancelled for refund. Refund was very quick, Probably a good company to order from if I hadn't had time constraints.”

Helpful Report

Posted 2 months ago

Hi Alan, Thanks for taking the time to provide feedback on your order, stock on some products can be tricky at busy times, we do try and keep the stock levels topped up, as we offer competitive prices, sometimes the high demand catches us out, we accept your feedback and remain apologetic for any inconvenience this caused you.

Posted 1 month ago

“Huge variety and good quality of LTVs. Ordering sample was easy and prices are very competitive. I’d highly recommend.”

Helpful Report

Posted 3 months ago

Great feedback, thank you.

Posted 1 month ago

“Paid £20 for delivery fee and chose a specific delivery date as I was within time constraints. Order did not arrive on chosen day, contacted customer service who were no help at all, said they couldn't track the order. Turned up 2 days later. Customer service were no help at all. Very disappointed.”

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Posted 3 months ago

“I placed and paid for an order ,One month later still waiting for delivery only contact is prospected delivery date, and excuses, And asking for reviews about how good their service is , Useless.”

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Posted 3 months ago

“Very bad customer service Damaged flooring”

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Posted 3 months ago

“Excellent”

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Posted 3 months ago

“Excellent customer service and communication. Great product very pleased, many thanks”

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Posted 4 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,653 reviews