Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,660 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,660 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never thought this would come true until I met Olivercompanyexpert505 @ gmail. C() m”

Helpful Report

Posted 1 week ago

“After waiting weeks, I was told my flooring was out of stock and was not given any date for restocking. However, the flooring still shows as "in stock" for immediate delivery on the website. So they are selling a product they don't have, and don't have any idea of when it will be in stock, if ever. So beware if you order from them, they will take your money but not have your order in stock !”

Helpful Report

Posted 1 week ago

“Arrived on time, however during laying it was found to be under the 5 metres ordered. Asked for replacement but tol it had to be returned in good order as delivered and no refund. I was told I would have to unroll it before laying to check the length. Complete incompetence on there part.”

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Posted 2 weeks ago

“excellent quality and service”

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Posted 2 weeks ago

“Excellent service and product such good value for money, highly recommend”

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Posted 3 weeks ago

“Easy to use website Delivered a good quality product when they said they would at a competitive price What more do you need Thanks Keith”

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Posted 4 weeks ago

“First order was good fast delivery etc, second order received a confirmation email with delivery date for the following day, however didn't receive anything i had to call on the Saturday to ask ( they said i didn't make any orders then I had to send my bank statement eventually they fund it, not an apology or anything delayed my job for 3 days and was paid less because of it! Shame I always used them now don't think so.”

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Posted 1 month ago

“Ordering was East. Unfortunately 1 of the pieces I ordered had a small tear but I was compensated will definitely use again”

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Posted 1 month ago

“Great flooring product, allowed me to collect as I live local to them, no quibbling when I returned a box I had left over and they credited my card the same day. Great service from a friendly team. Thank you.”

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Posted 1 month ago

“Amazing, honest company, we ordered underlay which we didnt need and we received an email from the company letting us know that we didnt need it, they refunded our money and only sent what was required. Delivery was really quick too.”

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Posted 1 month ago

“Absolutely TERRIBLE SERVICE AVOID THIS COMPANY”

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Posted 1 month ago

“Excellent Customer Service. There was an issue with the order due to manufacturer error. The support was Excellent and fortunately it all ended well. I am very happy with my order”

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Posted 1 month ago

“What a great firm and Carl was vey helpful with me. Have not started yet as we are awaiting help from grandson”

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Posted 1 month ago

“Brilliant service and website to use from beginning to end. Would recommend this company to anyone. The flooring is very high quality for the price.”

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Posted 1 month ago

“I am very happy with the floor I bought from Factory Direct Flooring. Very good quality and good price. There were a few issues with my order but the customer service was brilliant - they respond within minutes. Highly reccommend!”

Helpful Report

Posted 2 months ago

“they put the prices down before the flooring arrived to me and they didnt do a price match... not great. Happy with the flooring”

Helpful Report

Posted 2 months ago

“Fantastic customer service will be using again shortly”

Helpful Report

Posted 2 months ago

“Placed an order for delivery on a specific day (it's not possible to place an order without doing this!). Made arrangements to delivery when requested, sent an email to chase and find out where the delivery would arrive...only to be told I hadn't requested it. I was then told I probably wouldn't have been contacted if I hadn't chased. Asked if they could deliver on AM/PM, told this wasn't possible (even though AM is an option on their site). Asked if they would do this as a gesture of goodwill, only to be told I'd need to pay another £12.50. Looking at things, it appears it's not unusual. I'd avoid.”

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Posted 2 months ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 2 months ago

“Vinyl arrived in awful state and it took over a week to receive a refund.”

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Posted 3 months ago

Hi, Please accept our sincere apologies for the issue relating to damage, i can see that a refund was processed as soon as the goods arrived back here.

Posted 2 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,660 reviews