Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,705 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face the future offers a good range of products that are often harder to come by.”

Helpful Report

Posted 1 week ago

Hi Susannah, Thank you for your review! We're glad to hear you appreciate our range of products. Best wishes, Face The Future

Posted 6 days ago

“Reasonable delivery time and I like that don't charge ridiculous delivery costs. The reward programme is a bit of a cop out though - products or a discount that you can only use if you spend over £100.”

Helpful Report

Posted 1 week ago

Hi Victoria, Thank you for taking the time to share your thoughts! We’re pleased to hear you appreciate our delivery options. We understand your concerns about the reward program and appreciate your feedback. Best wishes, Face The Future

Posted 6 days ago

“Hi, I’m little bit disappointed because one of the items that I ordered was missing and I was informed about refund without asking if I wanted to have another item instead of desired.”

Helpful Report

Posted 2 weeks ago

“It's too soon to tell. Only used it for 2 days so far”

Helpful Report

Posted 2 weeks ago

Hi Sandra, Thank you for taking the time to share your thoughts! We understand it can take a little while to see results. Best wishes, Face The Future

Posted 2 weeks ago

“A bit sticky and doesn’t work that well. Not over keen on the smell.”

Helpful Report

Posted 2 weeks ago

Hi Sandra, Thank you for your feedback! We appreciate your honesty regarding the product's texture and scent. Different scents and textures appeal to different people which is why we offer a wide selection. If you need any assistance in choosing the right product for you please don't hesitate to reach out to our customer service team on info@facethefuture.co.uk Best wishes, Face The Future

Posted 2 weeks ago

“Bought this Heliocare Colour spf as I really love Heliocare products but after applying i found it to be very drying and the product split on my skin which isn't a good look, so very disappointed, waste of money”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback on the Heliocare Colour SPF. We're sorry to hear that you found it drying and not meeting your expectations. Please contact customer service team if you need any assistance when purchasing a new product. We are here to help. Best wishes, Face The Future

Posted 2 weeks ago

“A bit of a mixed bag for the Mystery bundle. A lot of hair products that just aren't relevant for my hair, and not enough skin care products for me to try. Good value to the right person.”

Helpful Report

Posted 4 weeks ago

Hi Emma, Thank you for taking the time to share your thoughts on the Mystery bundle. We're sorry that the selection didn’t fully align with your preferences, and we’ll certainly consider your feedback as we curate future bundles. Best wishes, Face the Future

Posted 4 weeks ago

“Delivery was prompt”

Helpful Report

Posted 4 weeks ago

Hi Diana, Thank you for your feedback! Best wishes, Face the Future

Posted 4 weeks ago

“The delivery was fast and efficient buying from the website is an enjoyable experience However I was disappointed as my cleaning blam had the face towel taken out of the package I this wasn’t the case I would have given an extra star.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 month ago

“Not yet tried but have used before”

Helpful Report

Posted 1 month ago

💜

Posted 1 month ago

“I am not sure that the free gift that I got (Medik8 vitamin C day wear) is not authentic. The cream is not white - it’s a yellowy colour and it doesn’t smell anything like Medik8. In fact it’s got a horrible smell. It also arrived without a box!! I would like this cream changed for a proper Medik8!!!”

Helpful Report

Posted 1 month ago

Hi Jill, Thank you for your review, we can see this is been dealt with over email with our Customer Service team. Please be assured that all of our products are genuine, we receive them directly from the brand. The stock we receive as a free gift also comes directly from the brand and isn't always in a box. The colour of the product can vary due to it containing Vitamin C and can be yellow in colour. Kind regards, Face the Future

Posted 1 month ago

“All Medik8 products are amazing and in those alone I would leave 5 stars but there was an offer on that stated if you spent over £99 on Medik8 you would receive a free moisturiser. I spent well over this and never received the free item. After contacting Face The Future I was told this offer didn’t apply to app purchases although it was on the app advertising this. I will continue to use Medik8 but will probably not purchase from FTF again.”

Helpful Report

Posted 1 month ago

Hi Kelly, Thank you for your review. We are sorry to hear this, all of the terms are mentioned on our website and unfortunately the gift was not available when purchasing on the App. Kind regards, Face the Future

Posted 1 month ago

“To be honest I used to love face the future, would always get lots of samples and the product range is good, there are some things I will stick to buying with ftf however I have noticed you don't really get a huge amount of discount, for eg the SkinCeuticals with face the future is £80, you can get this at a better discount elswhere, also the points are just not great, considering the amount of money I have spent on this shop the discounts received via purchasing is poor. I will always try and see if I can get the products I buy elswhere before landing as a last resort with face the future. Started off well and like with most things, going down hill.”

Helpful Report

Posted 2 months ago

Hi Shirley, Thank you for your honest feedback. We're glad to hear that you still enjoy some of our products! We always strive to provide great value, and we appreciate your comments on our pricing and loyalty points. We're constantly working to improve our offerings and your insights are valuable to us. We hope you'll continue to check back for future promotions and new products! Best wishes, Face The Future

Posted 2 months ago

“Variety of products stocked but poor delivery , it can take a few days for your items to be delivered.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. We're pleased to hear you appreciate our variety of products! We can see you chose the standard delivery at checkout which is 2-5 working days. There are other options available at checkout if you do need your order faster. Best wishes, Face The Future

Posted 2 months ago

“Unfortuneately I am still waiting for my items from Face The Future. Royal Mail should have delivered my online purchase on Wednesday 5th February 2025! Having stayed at home for the past 4 days and receiving several emails from Royal Mail I still do not have my purchase! I am reluctant to order any more from Face The Future if I have this problem every time! Regards Susan Game.”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you for your review. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 months ago

“Unfortunately, it have received one of the product broken, this is the second time that happened. Waiting for CS to advise.”

Helpful Report

Posted 2 months ago

Hi Irina, Thank you for your review, please accept our apologies. We can see this is being dealt with via email with our Customer Service team. Kind regards, Face the Future

Posted 2 months ago

“Fast delivery.”

Helpful Report

Posted 3 months ago

Hi Zarina, Thank you for your review! We’re pleased to hear that you found our delivery service to be fast. Best wishes, Face the Future

Posted 2 months ago

“Orders arrive promptly and correct. I do find it annoying how every time I place an order I have to fill in a health form, even though I have been using the same products for years. Is there no way you can store the information so you can see what your customers have previously ordered and used?”

Helpful Report

Posted 3 months ago

Hi Joanne, Thank you for your feedback, this has now changed and we only require the consultation form to be completed if anything has changed or if you are ordering something that doesn't follow the step-up system. Kind regards, Face the Future

Posted 3 months ago

“Very disappointed with the secret order. Surely, company that keeps track of all your orders and does some sort of analysis, must understand your concerns and taste. Instead, they send you something so extremely irrelevant that looks like they just want to get rid of old products. Very disappointing experience.”

Helpful Report

Posted 3 months ago

Hi Diana, We’re sorry to hear that you were disappointed with your recent order. The mystery product is a product chosen at random depending on what stock we have available at the time your order is placed. Kind regards, Face The Future

Posted 3 months ago

“Face the Future is obviously a professional, ethical company with the the care of its clients ar heart.I was disappointed to learn that my first order had not been successful, due to my ordering products which were perhaps too advanced for my skin care routine. I didn't learn of this until I had ordered and paid for my products. I was promptly reimbursed but I had to begin the whole process again. with regard to the products I am currently using from you, I don't feel that I have been using them long enough to comment on their efficacity. Indeed I am unsure as to whether I am reviewing the company, Face the Future or the products I have purchased, but I assume it is the former. You have taken great care to ensure that I don't acquire the wrong products, so thank you. I've just seen the remaining questions!”

Helpful Report

Posted 3 months ago

Face The Future is rated 4.8 based on 20,705 reviews