Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,705 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the keratin treatment but it did not work for me. My hair smelt burnt when I used the shampoo and conditioner.”

Helpful Report

Posted 3 days ago

“Hello Face The Future - I’d be grateful if you could answer my email please (x2) and happy then to provide a revised review. Many thanks.”

Helpful Report

Posted 2 weeks ago

Hi there, We have looked into this for you and can see that you have had a response to both emails saying that you are able to return the unused items. If you need further assistance please contact customer service on 0113 2827744. Kind Regards Face the Future

Posted 2 weeks ago

“I've just received my first ever £20 mystery package. I can firmly confirm, It'll definitely be my last! 2 of the products are scalp treatments for dandruff which I don't have. I is baby hair tamer. Again which I don't need. The other 2 are 2 small quantities of different forms of collagen. Which considering you have to take it for months before you know it's suitable, is utterly useless. If fact the only thing I'll actually use is a 50ml tube of sunscreen. Mega disappointed.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your thoughts. We're sorry to hear that the mystery package didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve our offerings. Kind regards, Face the Future

Posted 1 month ago

“I was very disappointed with the size of this product and more disappointed that it didn’t work. It just left a white residue on my face. Thought it was very expensive for the size and felt like I wasted my money on something that didn’t even work”

Helpful Report

Posted 1 month ago

Hi Losa, Thank you for your feedback. We're sorry to hear that the product didn't meet your expectations and that the size felt inadequate for the price, the size of the product is shown in the product description. We understand how frustrating it can be when a product doesn’t perform as hoped, however, all products do work differently for different people. Kind regards, Face the Future

Posted 1 month ago

“Texted an offer, which they didn’t honour when I ordered using the link”

Helpful Report

Posted 1 month ago

Hi Kris, Thank you for your review. Unfortunately, as mentioned on our website, the free gifts are not available on the app. We can see that you did benefit from using a 20% discount code on your order. Kind regards, Face the Future

Posted 1 month ago

“My recent order placed 26th Jan 2025 has not arrived. Royal mail state they attempted delivery on the 30th Jan and I was at home all day. Previous orders have been delivered through the letterbox by royal mail. I tried tracing the parcel last week using the royal mail tracking number but unfortunately my post code was not recognised. The Royal mail tracking number is no longer active and I have no way of tracing my parcel.”

Helpful Report

Posted 1 month ago

Hi Frances, Thank you for your review. The tracking seems to be working now and shows that your parcel is available for collection or you can update your delivery options if you click on the tracking link we sent when your order was dispatched. Kind regards, Face the Future

Posted 1 month ago

“Disappointed with the product without lids , l wasn’t aware that it is rejects , l would have stayed away”

Helpful Report

Posted 2 months ago

Hi Priscilla, Thank you for your review, we are sorry to hear you are disappointed. We have checked your order and can see that the products were ordered from our clearance section and do clearly state why they are on clearance and are at a discounted price because of this. Kind regards, Face the Future

Posted 2 months ago

“Hi, The reason I have not wrote a review is because I have not received my items.”

Helpful Report

Posted 2 months ago

Hi Paramjit, Thank you for your review, we can see this is being dealt with over email with our Customer Service team. Kind regards, Face the Future

Posted 2 months ago

“Good website, highly disappointing customer service experience!”

Helpful Report

Posted 3 months ago

Hi Georgia, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 3 months ago

“It’s the second time I’m getting a vitamin C that has been coloured already, meaning it was aging before it arrived to me, therefore less active. It’s a shame there is no way to get to customer service, last time I tried on my other parcel as it was dark yellow and nobody came back to me. I ordered before the vitamin c from the same brand and from this website and it was great, but only the first time, the other 2 were yellow and dark yellow, not clear like the first time or the previous times from different websites. Probably old batch and it’s a shame because it’s an expensive product. I’ll buy it some place else, gave them 2 tries from my own pocket, that’s enough. Mrs Green”

Helpful Report

Posted 3 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 3 months ago

“I asked to cancel the order but no one replied to me. So the order was dispatched and I still don’t have it! Lost in the post. Shan’t be ordering from this company again.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. Unfortunately, your order was too far in the process to be cancelled. We have checked our emails and can see that our customer service team replied to you with instructions on how to return the parcel if needed. We have checked the tracking and can see that the parcel has now been delivered. Kind regards, Face the Future

Posted 3 months ago

“Using FacetheFuture has left me with a Shopify / Shopme problem on my phone. When ordering from other companies I am automatically charged against a particular credit card, it does not ask for cvc or authorisation. I can’t remove this and I think this is dangerous - I will not use this site again”

Helpful Report

Posted 3 months ago

“Charge not only for returns but cost of delivery even if free delivery when sent. Will cost me twice the delivery to return even though I tried to cancel. Not impressed.”

Helpful Report

Posted 4 months ago

Hi Sharon, We are sorry to hear you are unsatisfied, All of our returns information can be found on our website. Kind regards, Face the Future

Posted 4 months ago

“Easy to order. I emailed asking to cancel my order approx 15 mins after placing it (at 11.25pm), but thr following afternoon they emailed saying it had already been dispatched! Now I have to return woth no printer to print a returns label etc. Also they could have been more helpful just kept referring me to their returns page.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback, we do work through our emails as fast as possible. You did email us outside of our opening times so your email was picked up as quickly as possible. We do have a number to call if you need to reach us quickly however, once an order has been placed and processed we are unable to cancel it. Kind regards, Face the Future

Posted 4 months ago

“Hi not used it yet but I'm not happy the post put it on my door step anyone could of taken it.”

Helpful Report

Posted 4 months ago

Hi May, Thank you for your feedback, naughty post person. I would advise writing a review with Royal Mail. I'm glad to hear you have received your parcel from us though. Kind regards, Face the Future

Posted 4 months ago

“I am sorry but I wish I could be more positive. I have bought from you in the past but apart from my recent order after a long time, my attempts to buy from you again nearly always come to nothing. This is a shame because you are a trustworthy website. Firstly your website is so unfriendly and mind boggling and I cannot wait to close it. Never any discount on products that I normally buy. I try to support small businesses always.”

Helpful Report

Posted 4 months ago

HI, We are sorry you have been having some issues with our website. We do have lots of different offers on our website at different times, are you a member of our rewards club? This is a great way to collect points and you can then exchange these for a discount code to use on an order. Kind regards, Face the Future

Posted 4 months ago

“I am disappointed with product This is one of my favourite products but the first time I bought it online The tube was sealed and not used but the cream has little gritty bits in which is not the usual consistency”

Helpful Report

Posted 4 months ago

Hi Allyson, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Wrong delivery option automatically selected on checking out. No number to call and speak to someone. Only spent so much to get free delivery and only offered a partial refund on the delivery as I was told my query was bottom of the list”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for your review. We can see that the priority plus delivery was chosen on your order, this then gives you free priority shipping for the year, we understand this was chosen by mistake but we had sent the order on priority delivery so we could only refund the difference. There is our phone number on our website should you need to call us in future. As mentioned in the emails to you, our emails are worked from oldest to newest to ensure everyone is responded to in the correct order. Kind regards, Face the Future

Posted 4 months ago

“Nothing in the mystery box that appealed to me very disappointing”

Helpful Report

Posted 4 months ago

Hi Maureen, We’re so sorry to hear that you are disappointed, this is a mystery box that has been put together with some very popular products. Kind regards, Face the Future

Posted 4 months ago

“I haven’t received my product yet and I ordered it 2 weeks ago”

Helpful Report

Posted 4 months ago

Hi Mbunya, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

Face The Future is rated 4.8 based on 20,705 reviews