Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a little frustrating that there’s a loyalty programme but when you earn rewards they are only redeemable on certain products. There are other companies who don’t have this restriction and for the amount I spend on skincare I would rather use the companies rather than spending with face the future but not be able to redeem discount against the products I buy!”

Helpful Report

Posted 1 year ago

Hi Sarah Thank you for your review and your feedback. At the moment there are 19 gifts you can swap your points for when you place an order, as for restrictions, there are certain brands you cannot use the discount code on. Please contact customer service on shop@facethefuture.co.uk if you need any further information. Kind Regards Face the Future

Posted 1 year ago

“Haven't used the facecream yet,been in hospital. Did take longer to arrive than I expected after paying for postage. Fortunate with my sensitive skin lotions from Suncare shop, FREE delivery .”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. Please be aware for future orders the warehouse is not open on weekends. Your order was delivered in 48hrs of our opening hours. Kind Regards Face the Future

Posted 1 year ago

“the product arrived on time. but could not activate the 20% subscription discount. that's the rating”

Helpful Report

Posted 1 year ago

Hi Taras Thank you for taking the time to leave a review. Discount codes cannot be used when products are already on offer. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 1 year ago

“seems fine so no problems”

Helpful Report

Posted 1 year ago

💜

Posted 1 year ago

“i was given a joiner code , it never worked , then was chased to use the code ?”

Helpful Report

Posted 1 year ago

Hi Joanne Thank you for your review, automatic sms or emails will go out if the code is not used, codes cannot be used on products that are already on offer or on skinceuticals and Lyma. If you have any issues in the future please contact customer services on shop@facethefuture.co.uk or 0113 2827744 who will be happy to help you. Kind Regards Face the future

Posted 1 year ago

“One product out of date, emailed to resolve issue, no reply as yet.”

Helpful Report

Posted 1 year ago

Hello Karen, We have taken a closer look at your most recent order and can see that you did in fact purchase the 'Environ Focus Care Youth+ Concentrated Retinol Serum 2 - Short Dated' ➡️ https://www.facethefuture.co.uk/products/copy-of-environ-focus-care-youth-concentrated-retinol-serum-2-short-dated?_pos=1&_psq=Environ+Focus+Care+Youth%2B+Concentrated+Retinol+Serum+2+-+Short+Dated&_ss=e&_v=1.0 If your query relates to another product however, please do reach out our Customer Service Team via email at shop@facethefuture.co.uk, as they have advised they have yet to hear from you. They will be more than happy to assist. 💜 Kind regards, Face the Future

Posted 1 year ago

“Unfortunately I reacted to one of the products in the allies of skin kits . The customer service team were , at first, slow to react, citing the necessity of a patch test which is hidden away in the T&C's and not noticable when purchasing. I have never in all my years of buying skincare online ( many) been asked to patch test and I can count on one hand the number of times I have had a reaction so I was disappointed by this response. It took quite a few emails but finally they agreed that I could return all products and receive a full refund . - thankyou”

Helpful Report

Posted 1 year ago

Hi Gaynor Thank you for your revised review, We are happy we could resolve in this instance for you. Kind Regards Face the Future

Posted 1 year ago

“The site is very confusing. The way they have made the points system to work now, is that despite me being logged on and trying to take off my points off the price I can’t do it. It’s very frustrating and it simply doesn’t work across different devises, especially on the phone.”

Helpful Report

Posted 1 year ago

Hi Maria Thank you for your review. We are sorry you are struggling with the points system. Please refer to the link below or contact customer service team on 0113 2827744 if you need further assistance. https://www.facethefuture.co.uk/pages/rewards Kind Regards Face the Future

Posted 1 year ago

“Speedy delivery but would like more discounts”

Helpful Report

Posted 1 year ago

Hi Claire Thank you for your review. Please make sure you are signed up to email, SMS and the app to receive exclusive discounts. Some brands do not allow us to have regular discounts on their products. https://www.facethefuture.co.uk/collections/discount-codes-offers Hope this helps for your future purchases. Kind Regards Face the Future

Posted 1 year ago

“Good delivery time but disappointed with the use by dates for Environ AVST 5 and the eye make-up remover.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear this. We aim to provide at least 6 months on all dated products we supply. Something which also aligns with Environ themselves: ✨Expiration date of at least 6 months left to run on products that have a post-production shelf life of 18 – 24 months. ✨Expiration date of at least 3 months left to run on products that have a post-production shelf life of 6 – 12 months. With the products received dating September and November, we can confirm that the dates are the longest which are currently supplied by the brand themselves. We will however ensure your feedback on this is passed along to the necessary teams. Kind regards, Face the Future

Posted 1 year ago

“Good selection of Skinceuticals products however on this occasion the prices have risen significantly with less discounts.”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you for taking the time to leave a review. 💜 At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Unfortunately one of my items arrived damaged. I have emailed twice but had no response. The other item wasn't damaged and is great. The delivery was fast but unfortunately the poor communication regarding my damaged item is disappointing.”

Helpful Report

Posted 1 year ago

Hello there, We are so sorry to hear this. 😞 We have liaised with our Customer Service Team and can see that no email has been received from yourself we're afraid. Please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

“Very slow dispatch / delivery!”

Helpful Report

Posted 1 year ago

Hello David, That's odd. 🤔 We can see that you placed your order on the 17th December, a day in which we are of course closed, and we dispatched this on the 19th December. Royal Mail then delivered your order to your designated Safeplace on the 21st December. If you are facing any issues locating this, be sure to check your tracking information as an image has been provided upon delivery. All of the above dates also fell within the 2-5 working day shipping option. If you do however require a faster shipping option, we do offer several which may be of interest when you next wish to place an order with us: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 1 year ago

“Love the products from Espa which I use regularly and it arrived promptly but the excess packaging was unbelievable I received a huge cardboard box for 2 tiny lip balms that could have come in a small envelope- this was to accommodate a magazine I didn’t request.”

Helpful Report

Posted 1 year ago

Hi there, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Arrived in good time for Christmas. Unfortunately both gift boxes were battered and crushed which isn't the best for a present, but at least the products inside were intact. The packaging was good, so they were definitely crushed before they were even packed.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear this. We understand how disappointing this must be. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can investigate this matter further. Kind regards, Face the Future

Posted 1 year ago

“I would normally leave a 5 stars review but I was really disappointed when from my last order a organic headband was missing. It was a gift set for a friend of mine and I had to give it like that, with one item missing. I know it's not much but I would expect more from Face the Future. I have made a complaint, waiting to see how ot goes.”

Helpful Report

Posted 1 year ago

Hi Alina, We're so sorry to hear this. We understand how disappointing this must be. Please be assured that our Customer Service Team have been in touch with the brand directly regarding this. They are now investigating alongside the team, to ensure this matter is resolved as soon as possible. We really appreciate your patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Hi I am slightly disappointed when my curiosity got the better of me and I looked in my partners advent calendar as she is old fashioned and likes fir everyday to be a surprise but I noticed that there was nothing in behind door number 18 and there is no other door with 2 items in would you please be able to help my query. Regards Mr Pattinson”

Helpful Report

Posted 1 year ago

Hi Sam, Oh, we are so sorry to hear this! 😔 This must be so disappointing. We can see that you have reached out to our Customer Service Team, who will be in touch to assist with this as soon as possible. Kind regards, Face the Future

Posted 1 year ago

“Very fast turn around of the order. Thanks”

Helpful Report

Posted 1 year ago

Hi Katherine, Thank you so much for your feedback! 😊 Please do get in touch if there's anything we can help! Or if there is a way we can make your next review a 5-star one! ⭐️⭐️⭐️⭐️⭐️ Kind regards, Face the Future

Posted 1 year ago

“Great range of products. I have used them for a few years. Unfortunately on my recent order the product I recieved was different from the product images. I recieved a pm cream. I was not looking for a night cream.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear this. We have taken a closer look and can see that the CeraVe Facial Moisturising Lotion ordered can, on some occasions, be shown to have a 'PM' logo. This is due to the product not containing any SPF. Further guidance on this, provided by CeraVe can be found here: https://www.cerave.co.uk/search?q=Facial%20Moisturizing%20Lotion We have liaised with our Customer Service Team who have sent across a label to assist you in returning this, should you not wish to keep it. Kind regards, Face the Future

Posted 1 year ago

“Haven't recieved the products yet!!”

Helpful Report

Posted 1 year ago

Hi Stephen, We're sorry to hear this. 😔 We can see that your order was dispatched on the 21st November and was marked as delivered on the 23rd November. Further details can be found within the tracking information provided via email on the date of dispatch. If you are unable to locate this, please contact our Customer Service team at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 20,718 reviews