Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't really say, as I have bought it for my granddaughter for Christmas.”

Helpful Report

Posted 3 months ago

Hi Vanessa, Thank you for your review! We hope your granddaughter enjoys her gift. Best wishes, Face the Future

Posted 3 months ago

“I only buy about two brands here. The points system is a bit odd. I don’thave lots of time to work out how to use them. Not sure why it can't be easy like space nk. Therefore I'm never encouraged to buy more.”

Helpful Report

Posted 4 months ago

Hi Melissa, All information about our rewards can be found on our website. There are some brands that are excluded but these are mentioned online. You can also exchange your points for gifts. Kind regards, Face the Future

Posted 4 months ago

“This was my first time ordering from this site, but I really liked the packaging and everything was really great in terms of the requested product. But I apologize for saying that I am not satisfied and unhappy about the delivery fees. Delivery should be free”

Helpful Report

Posted 4 months ago

Hi Bouchra, Thank you for your review, Delivery is free on orders over £30. Kind regards, Face the Future

Posted 4 months ago

“Poor outer packaging and product box damaged.”

Helpful Report

Posted 4 months ago

Hi Dhini, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Paid £7.99 for express delivery but it took a week to come.”

Helpful Report

Posted 4 months ago

Hi Martin, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Everything is ok but delivery sometimes is not good, take time with royal mail! I prefer different delivery company! Back in 2, 3 years time was DHL delivery and was so much better!”

Helpful Report

Posted 4 months ago

Hi Veronica, Thank you for your review. We do only use Royal Mail as our delivery service and can only apologise for any delays on their behalf. Kind regards, Face the Future

Posted 4 months ago

“Received my order with a massive hole in the box and a bag taped around it. Emailed customer service and they just said they will take it up with Royal Mail. No real apology or incentive for me to purchase from them again. Disappointed as I spent almost £100 with them.”

Helpful Report

Posted 4 months ago

Hi Anita, We are sorry to hear this, we have checked the emails and can see our customer service team did apologise for how the package was received from Royal Mail and checked the CCTV to confirm that it had not been sent from us in this way. As you confirmed all of the items were received we have now raised this with Royal Mail. Kind regards, Face the Future

Posted 4 months ago

“My Order late over 2 weeks, complementary gift newer arrived, please don't offer gifts, just to keep my Order.”

Helpful Report

Posted 4 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Still not arrived!!”

Helpful Report

Posted 4 months ago

Hi Michelle, We can see you emailed us about this and have confirmed this has now been delivered. Enjoy your product. Kind regards, Face the Future

Posted 4 months ago

“I wasn't impressed with their customer service”

Helpful Report

Posted 4 months ago

Hi Dora We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future, as explained by customer service we cannot cancel orders once they have been processed. Kind Regards Face the Future

Posted 4 months ago

“The face the future website is easy to use and has variety of skincare”

Helpful Report

Posted 4 months ago

💜

Posted 4 months ago

“wide range of excellent products promptly delivered, somewhat disappointed by recent experience. I am a regular customer and ordered a large amount which qualified for a free gift advertised on website, only to be to told it wasnt available after the purchase with no alternative offered. Contacted customer services who basically just said thats the way it is and they would make sure they took the advert down! disappointing for loyal customers who regularly place larger orders”

Helpful Report

Posted 5 months ago

Hi, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 5 months ago

“Quick delivery, thank you. But I'm very disappointed that my gift was missing on a purchase of over £100. There was a package, but there is no product inside. I promised to give my daughter a present, but I had to upset her.”

Helpful Report

Posted 5 months ago

HI Ksenya, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“It's always been a fantastic experience but unfortunately it's been disappointing this time. I trued to reach customer service several time but haven't heard from them and asked for return later and I am still waiting.”

Helpful Report

Posted 5 months ago

Hi Samara, We have looked into this and can see that our customer service team has responded to your email and sent through the returns information, this information can also be found on our website. Kind regards, Face The Future

Posted 5 months ago

“Friendly staff. Fast delivery. Loyalty points could be more flexible for redemption such as money off for next purchase, while the expiry date could be extended as long as there is a purchase history within 12 months, the points will be extended and rolled over.”

Helpful Report

Posted 5 months ago

HI Rosaline, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face The Future

Posted 5 months ago

“Unnecessary time wasting filling in consultation form whilst u try to raise sales. This should be optional if customer wants advice. Environ eye gel excellent product.”

Helpful Report

Posted 5 months ago

Hi Jane, Thank you for your feedback, this is a stipulation from Environ. This has recently changed so we will contact you if we require any further information. Kind regards, Face the Future

Posted 4 months ago

“Slightly disappointed at the way the products were packaged, I know it was supposidly a great saving but the money I paid was expensive to.”

Helpful Report

Posted 5 months ago

Hi Shirley Thank you for your review, please be assured that your feedback is being used to make improvements going forward. Kind Regards Face the Future

Posted 5 months ago

“I still have not received my order. It’s been 6 days”

Helpful Report

Posted 5 months ago

Hi Carol, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“Cheaper than anywhere else for the products I use, but even their prices have crept up alot and they send discount codes that don't work as the product I was buying was already discounted! (as are most of the products on their website!) But quick delivery”

Helpful Report

Posted 6 months ago

Hi Jan, Please accept our apologies that you couldn't use your discount code. As you mentioned, discount codes cannot be used on products that are already on offer. We do try to have as many offers as possible to give the best price we can. Some products can also be put onto a subscription, which would be slightly cheaper and would guarantee the lowest price. Kind regards, Face the Future

Posted 5 months ago

“The skinceutical product is as described and slightly cheaper than on other websites. I was however a little disappointed that it took 5 days to arrive and I was also expecting skinceutical samples.”

Helpful Report

Posted 6 months ago

Hi Raymonde Thank you for taking the time to leave a review. As your order was placed on a weekend (our warehouse is not open on weekends) it was despatched the next working day from you placing your order and delivered in 2 working days. Samples will change due to which ones we receive from brands. If there is something in particular you are wanting to try, if you contact customer service on 0113 2827744 we would be more than happy to see if we have any available to place in your next order. Kind regards, Face the Future

Posted 6 months ago

Face The Future is rated 4.8 based on 20,718 reviews