Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my product yet and I ordered it 2 weeks ago”

Helpful Report

Posted 4 months ago

Hi Mbunya, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“Takes too long and very long process for faulty items”

Helpful Report

Posted 4 months ago

Hi Jaya, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 4 months ago

“Face the future have been great up until my most recent order , which arrived with damaged packaging . As it was a Christmas gift I wasn’t happy to let it slide . So I reached out to Customer Service and have had no reply to 2 messages . Great products terrible customer service .”

Helpful Report

Posted 4 months ago

Hi Beth, We are sorry to hear this. We have checked the emails and can see your message was responded to on both occasions. We have also sent this again today on an email. If you could reply to the email we can assist further. Kind regards, Face the Future

Posted 4 months ago

“I still haven't received my product and this happened the last time I ordered from you. The Royal mail is your preferred shipment company and I have been having alot of issues with them putting my post in my neighbours post box. I am not happy.”

Helpful Report

Posted 5 months ago

Hi Michael, Please accept our apologies. We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 4 months ago

“I'm getting emails to review the products before I've received them”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. These are automated emails. We have passed this feedback on to our IT team. Kind regards, Face the Future

Posted 5 months ago

“Fast service but unfortunately the nozzle on the hairspray was broken making it unusable, not the company’s fault though just one of those unlucky things”

Helpful Report

Posted 5 months ago

Hi Keren, We’re sorry to hear this, we cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“Sent the wrong item. I’ve sent a request via the website asking for help but not yet got a reply. Got this request to review before any communication.”

Helpful Report

Posted 5 months ago

Hi, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“The product was OK (Olaplex hair products) but it took several days to get to me.”

Helpful Report

Posted 5 months ago

Hi, We can see you placed your order on the 2-5 working day delivery service. The order was placed on a Friday and was delivered on the following Wednesday. This doesn't include weekends as we are not open so the order was received in 3 working days. We do have faster delivery options available if an order is needed faster. Kind regards, Face the Future

Posted 5 months ago

“First of all, this is my first time using this cream. After I try it, I will give you my feedback.”

Helpful Report

Posted 6 months ago

Hi Dhan Hopefully you will love the product 😊 Kind regards, Face the Future

Posted 6 months ago

“I did not receive my order and have written to you about this. My package was not delivered”

Helpful Report

Posted 6 months ago

Hi Sharifa Sorry to hear you haven't received your parcel. Your tracking says that the parcel is been delivered back to us, and customer service will issue you a refund when we receive this. Please check your emails from the Customer service department. Kind regards, Face the Future

Posted 6 months ago

“Well I am disappointed because I didn't receive my item witch I complained about it . And I was told that I have to wait 28 days for the investigation to be completed in the mean time I don't have the product I purchased . I think that 28 days to solve a problem like this its a bit excessive . Disappointed”

Helpful Report

Posted 7 months ago

Hi We’re sorry to hear that you are disappointed with the procedure we need to follow for the investigation. We do give 28 days as a guideline, but please be assured that the customer service team do chase claims up on a daily basis and will be in touch as soon as possible. Kind Regards Face the Future

Posted 7 months ago

“I made an order in this store, by mistake I ordered the wrong volume of one of the products and wrote about it to customer support, but no one has answered for more than a week, it is impossible to contact them by phone, it is very strange, the return period is expiring soon, I would really like this issue to be sorted out, then the rating will be revised”

Helpful Report

Posted 7 months ago

Hi Olga The customer service team have replied to your email twice and have tried to contact you via telephone. We have no history of your calls from the telephone number we have on your account. Please refer to your emails or contact us on 0113 2827744 so we can assist you further. Kind Regards Face the Future

Posted 7 months ago

“The shampoo arrived having split all over the box. I have completed the damage form and await a new bottle”

Helpful Report

Posted 8 months ago

Hi Dawn, We're so sorry to hear this. Please be assured that our Customer Service Team will be back in touch as soon as possible, to ensure this is resolved for you. 💜 Kind regards, Face the Future

Posted 8 months ago

“My product was leaking when it arrived”

Helpful Report

Posted 8 months ago

Hi Sharna, We're so sorry to hear this. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 8 months ago

“Works well but soon as I apply my make up which is oil free base it doesn’t work . Quite disappointing to be honest . I’ve had it a week now and tried different make up still same results .”

Helpful Report

Posted 9 months ago

Hi, A few tips which should help with applying make up over. Hopefully this works for you. 'Once the product is completely dry, you can gently pat on makeup, such as eyeshadow, under-eye concealer or powder. To prolong the effects avoid water-based makeup.' Kind Regards Face the Future

Posted 9 months ago

“This is not strictly a review of Face the Future but more of the postal service they use now!! I say now because I have bring buying from you for over 10 years, normally I receive my items in a small cardboard box with a receipt/invoice doc and a sample or two…the last item I received was in a tatty envelope, the item inside was crushed and it contained no paperwork!!”

Helpful Report

Posted 10 months ago

Hi Alison, Thank you for taking the time to leave a review. We’re sorry to hear that you are disappointed with Royal Mail, and how your item was packaged. All feedback is taken on board and used to make improvements going forward. Due to sustainability and making steps of protecting our planet all paperwork is emailed to all customers and this has been the case since 2021. Kind Regards Face the Future

Posted 10 months ago

“Delivery was quick but one item not as described or pictured. When contacted, I have to pay for return despite it not being my error. Won't order again.”

Helpful Report

Posted 10 months ago

Hi Jessica, Thank you for taking the time to leave a review. You will not be charged for the return if the product is not used. Please contact us at shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 10 months ago

“Hi I order all my skincare products with FTF and to date have always been more than happy with the brand offerings service and pricing. Unfortunately I have just received the Jan Marini starter kit for dry skin and the step 2 product ie the esta-c serum was missing, which is extremely disappointing given that I wanted to try all 5 products in this skin care programme.”

Helpful Report

Posted 11 months ago

Hi Sara, We cannot see any correspondence with you based on your review details, please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 11 months ago

“I have used the SPF sunscreen for about 4 days now, unfortunately it leaves the colour of my skin with a sort of white mark. I am a black girl and it doesn't go well with my skin, although it has been advertised that it works for all skin types,sadly this is just like all the other sunscreens which are not made for black people in mind.”

Helpful Report

Posted 11 months ago

Hi Kangwa Sorry to here the product is unsuitable, we will send this feedback to the brand as they do state it is suitable to all. Please contact customer service team on 0113 2827744 or shop@facethefuture.co.uk where we can help advise you. Kind Regards Face the Future

Posted 11 months ago

“I haven't still received my package as the Royal Mail didn't deliver it ... really disapponting”

Helpful Report

Posted 11 months ago

Hi Elena On your tracking link its states that your parcel has tried to be delivered on 29.4.24. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 11 months ago

Face The Future is rated 4.8 based on 20,718 reviews