Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not arrived. Customer services stated it will be reviewed in 10 days and that’s it. Disappointed as placed multiple orders and first issue, seem to have been ignored and left with out my paid for skin care products.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We're really sorry to hear about the delay with your order and can understand your disappointment. We do have to raise this with Royal Mail and await their investigation. Please keep an eye on your emails as we will contact you as soon as we have a response from them. We appreciate your patience during this time. Kind regards, Face the Future

Posted 2 months ago

“I keep receiving 20% off codes via text. So I load basket with the products I would like then it doesn’t take the 20% off. I have emailed customer service but haven’t received a response.”

Helpful Report

Posted 2 months ago

Hi Sabrina, Thank you for your review. We're sorry to hear about the trouble you're experiencing with the discount code. We have not received an email from you that we can see. We can see you have placed an order recently and received the 20% sitewide discount. This may be the issue as only one discount can be used at a time. Kind regards, Face the Future

Posted 2 months ago

“I found the product didn't do what it said its meant to do. It was a waste of money. Would never buy again”

Helpful Report

Posted 2 months ago

“I raised an issue with my order waited 48hours for a response . Had to send pictures. Been a further 96 hours no response. Not what I expected at all especially as the cream security seal was undone”

Helpful Report

Posted 2 months ago

Hi Tatia, Thank you for your review. We have checked the emails and can see that you emailed on Friday after we had closed and someone from our Customer Service team did reply to you on Monday as we are closed over the weekend. Our Customer Service team has requested the product be returned and sent details about how to do this. If you haven't received this please do contact us. Kind regards, Face the Future

Posted 2 months ago

“Was promised a high value freebie (hence, my recent order amount), no freebie option was available during check out, reached to out FTF, received irresponsible response + implications of me lying (the today payment amount from my most recent order clearly states that I qualify for the high value freebie, don’t know why FTF would assume customer is lying when the fact is clearly there) from team instead of any helpful/practical assistance.”

Helpful Report

Posted 2 months ago

“Won't purchase from you again 15mls instead of 30mls same price for aox”

Helpful Report

Posted 3 months ago

Hi Beth, Thank you for your review. The mesoestetic AOX Ferulic has been reformulated, the new bottle is 15ml instead of 30ml but the price is cheaper due to this. The description does show that it is 15ml. Kind regards, Face the Future

Posted 2 months ago

“Item arrived half empty and damaged.”

Helpful Report

Posted 3 months ago

Hi Joanne, Thank you for your review. Please accept our apologies, Our customer service team have replied to your email and are happy to help when you respond. Kind regards, Face the Future

Posted 2 months ago

“An item was missing. You sent a short video proving nothing. The bank agreed it was insufficient and a charge back was given. Your customer service is beyond poor. You tried to get me to blame Royal Mail. Shocking.”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for your feedback. We can see you got in touch to say an item was missing and were sent a form to complete so we could understand further if there was any damage to the parcel. As you confirmed there wasn't, our customer service team then checked the CCTV to see if it was a mistake on our side, we could see that all items were packed into your order and sent the CCTV to show this. Kind regards, Face the Future

Posted 3 months ago

“Damaged box and still waiting for a response from customer services.”

Helpful Report

Posted 3 months ago

Hi Paige, Thank you for your review. We can see our Customer Service team are dealing with this and have responded to each email. Kind regards, Face the Future

Posted 3 months ago

“Selling products that don't work.”

Helpful Report

Posted 3 months ago

Hi Helen, We appreciate your feedback and we're sorry to hear that you had a negative experience with your products. Your satisfaction is important to us, and we take concerns like yours seriously. Please reach out to our customer service team so we can better understand your situation and assist you further. Kind regards, Face the Future

Posted 3 months ago

“I have a dark skin and didn’t work well with my skin Rather disappointing when your advert states it’s for all skin type”

Helpful Report

Posted 3 months ago

“Wasn’t able to use the product, and they won’t allow a return if open, even if not working.”

Helpful Report

Posted 3 months ago

“Have not received order! Spent over £200. No response from emails. Not great...”

Helpful Report

Posted 3 months ago

Hi Jenny, Thank you for your review, we have checked and can see that our Customer Service team did respond to your email. The delay in receiving your order was with Royal Mail, they attempted delivery on 2 occasions but there was no answer so your parcel was sent to a local delivery office for collection. We can see that this has now been collected. Kind regards, Face the Future

Posted 3 months ago

“Forgot to ship the item, then sent me the wrong item. Then no apology or rectification.”

Helpful Report

Posted 4 months ago

Hi Aili, We sincerely apologise for the issues you encountered with your order. Your experience is important to us, and we appreciate your feedback. We can see our customer service team has been helping with this via email. Kind regards, Face the Future

Posted 4 months ago

“Very worse experience I bought one face cream and when I received it’s fully damaged and broken and I sent pictures all details to them they didn’t take any action it’s almost a week no return and didn’t received my refund this is very frustrating for me”

Helpful Report

Posted 4 months ago

Hi Ionia, Thank you for your feedback, please accept our apologies. We can see this has been dealt with via email and our customer service team has issued a full refund. The CCTV was checked and confirmed that we sent it packaged well and the damage had occurred during transit with the courier. Kind regards, Face the Future

Posted 4 months ago

“The product broke as soon as I tried to use it, I turned the pump and it cracked. I have contacted customer services but still waiting for a response :(”

Helpful Report

Posted 4 months ago

Hi Sharan, Thank you for your review, we can see this has been dealt with and a replacement has been arranged. Kind regards, Face the Future

Posted 4 months ago

“Not nice at all”

Helpful Report

Posted 4 months ago

Hi there, We can see that you have emailed us, we have responded but are awaiting a response from yourself to be able to assist further. Kind regards, Face the Future

Posted 4 months ago

“Very disappointed with your customer service. Shame I spent so much money and so much years with you .”

Helpful Report

Posted 4 months ago

Hi, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see your issue is being dealt with via email with our customer service team. Kind regards, Face the Future

Posted 4 months ago

“Sorry my parcel hasn’t arrived yet!”

Helpful Report

Posted 4 months ago

Hi Georgina, Thank you for your review, We have checked the tracking and can see that this has now been delivered. Kind regards, Face the Future

Posted 4 months ago

“I haven’t received the order yet after 10 days from the purchase date. Reached to the customer service and they said that I have to deal with the shipping company since they have shipped the package and they can’t do much.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your review. We have checked through the emails and can see our customer service team have advised we have to wait 10 working days (this is outlined by Royal Mail as the parcel can still move through their network) We have checked the tracking and can see this has now been delivered. Kind regards, Face the Future

Posted 4 months ago

Face The Future is rated 4.8 based on 20,718 reviews