Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong product sent , I asked for DAILY volumne shampoo but was sent volumne shampoo . Already sent an email regarding this but have not yet received a reply .”

Helpful Report

Posted 6 months ago

Hi Lorraine Sorry to hear the wrong item was sent to you. Customer service have replied to your email the following day. If you are having trouble locating this please contact 0113 2827744 so the customer service team can assist you further. Kind Regards Face the Future

Posted 6 months ago

“Would not recommend.”

Helpful Report

Posted 6 months ago

Hi Laura Customer service have sent you the returns information via email. Please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 6 months ago

“Really disappointed the item never arrived - i was asked to fill out a missing form. I have been told i will get a response in 30 days? In the meantime i am £30 down without the product ? Poor service first and last time I will shop here.”

Helpful Report

Posted 6 months ago

Hi Lisa Sorry you are disappointed. As your parcel states it was delivered with Royal Mail we do need to raise this as a claim with them. As stated in the email from Customer service it is up to 28 working days, but can be earlier depending on Royal Mail. Please be assured we chase claims with Royal Mail on a daily basis and we will be in touch as soon as we have a response. Kind Regards Face the Future

Posted 6 months ago

“No shipment update upon delivery. It was until I remember and check then I realized the product is outside since 2 October while today is 10 Oct 2024. Poor communication.”

Helpful Report

Posted 6 months ago

Hi Yee Thank you for your review. You will of received the email with your tracking on which shows a picture of where your parcel was delivered on 2nd October. Kind Regards Face the Future

Posted 6 months ago

“Says my order is delivered I haven’t received, tried to contact awaiting response”

Helpful Report

Posted 6 months ago

Hi Emily We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 6 months ago

“Missing item I was told I might if thrown it out As she saw the girl packing it 1st time order never again Customer service shocking”

Helpful Report

Posted 6 months ago

Hi Lisa We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. The customer service team have explained and provided all evidence to you regarding a missing item. Kind regards, Face the Future

Posted 6 months ago

“Your mystery product is not worth the money.its all sample and should not be for sale.”

Helpful Report

Posted 6 months ago

Hi Rosana We’re sorry to hear that you are disappointed, please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 6 months ago

“Haven’t received my orders”

Helpful Report

Posted 6 months ago

Hi Anna, We have checked your order and can see this was ordered on 19/09/2024 and your order was processed and dispatched on the same day. The tracking link does show that delivery attempts were made on the 21st and the 23rd of September but there was no answer. Please check your tracking information as your parcel is showing as available for redelivery or collection. Please do let us know if you need any further assistance. Kind regards, Face the Future

Posted 6 months ago

“Never received the product and no refund”

Helpful Report

Posted 6 months ago

Hi Renuka We’re sorry to hear that you have not received your parcel. As your parcel states it has been delivered by Royal Mail this needs to be a claim raised by us for Royal Mail. The customer service have explained to you regarding the wait times for this. We do appreciate your patience and understanding throughout this process. Kind Regards Face the Future

Posted 6 months ago

“I received a faulty product and because it had leaked over the box I threw it in the bin I had taken pictures before this to show you but because I don’t have the product now you won’t refund me rediclous”

Helpful Report

Posted 6 months ago

“I have not received my order!!”

Helpful Report

Posted 6 months ago

Hi Claire Sorry to hear you have not received your parcel. Your tracking link states it was delivered on the 13.9.24. Customer service have sent you via email the picture of where the parcel was left. If you still cannot locate this please contact customer service on 0113 2827744 or email shop@facethefuture.co.uk so we can investigate this with Royal Mail. Kind Regards Face the Future

Posted 6 months ago

“I am not happy with cosmelan 2 products.this time .It's go's dry on my skin. When I rub. This is not first time i am using. I have been used COSMELAN 2 before.. I will leave my feedback later.”

Helpful Report

Posted 7 months ago

Hi We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 6 months ago

“I haven't received this purchase yet”

Helpful Report

Posted 7 months ago

Hi Sandra, The order was placed on the 6th of September and left us on the same day. The courier marked this parcel as delivered on the 9th of September. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 7 months ago

“My order was sent to a different address, an address unknown to me, although the person on the phone was kind, she basically said my order was lost and there was nothing they could do. This was very disappointing. I had had a similar problem with an Estée Lauder order the same week and they sent out another package immediately. Very disappointed with Face the Future.”

Helpful Report

Posted 7 months ago

Hi Dawn, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As we previously advised, the parcel was sent to the address provided by yourself at checkout. When an order is placed, it is the customer's responsibility to ensure all of the information provided is correct. We can see there was an order confirmation sent to you via email when the order had been placed and the address on there is the one we sent the parcel to. All calls are recorded and you explained that the other parcel you mentioned went missing with the courier, this is a different issue as your parcel hasn't been lost by our courier. If we had been contacted before the parcel had left us we would have been able to update the address but unfortunately we weren't contacted until the parcel had been delivered and at this point we cannot amend this. Kind regards, Face the Future

Posted 7 months ago

“Received a product which has been used and despite speaking with support to advise some product was missing from bottle etc. I was repeatedly told it was normal to have no seal - which I agreed that was not the issue. The issue is to receive an item with product missing and be used by someone else potentially prior..”

Helpful Report

Posted 7 months ago

Hi Jenny, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see you initially contacted us because the product you received didn't have a seal. Our customer service team contacted the brand directly who confirmed that these don't have a seal, you then advised the product didn't look as full as it should, at this point the customer service team sent you a pre-paid label to return this to us so we could send a replacement or issue a refund. We haven't received the product back yet to process this. Please do send this back if you still require our assistance. Kind regards, Face the Future

Posted 7 months ago

“The item arrived with the seal broken”

Helpful Report

Posted 7 months ago

Hi Caoimhe We’re sorry to hear that. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 7 months ago

“Nothing to say about the products they are selling but from my own experience, the customer service is poor and they are easy on blaming customer for any issues you will occur. I have placed the order of two items and only received one in the parcel. I contacted them and explained that the parcel came in a reasonable state and no visible damage was present but it was an easy stick on package and perhaps someone had opened it or I don't know the item came out of it and the delivery guy just sticked it back up? I am not sure but the fact is that I only had 1 item in the parcel. They say they have CCTV in the warehouse and proof of delivery but what about the transit of it? They just told me that is not possible and denied any investigation or even asking to royal mail if anything had happened that day. I am not sending back the other item too because they are just unfair. Easy to just take customer money and make my waste my time contacting them. When submitting the claim form, you cannot even upload a normal photo from your phone. I was not able to and had to send the form without it. I packed the item to send it off and send the pictures to them because I couldn't get the tape off it anymore as it would have ripped the parcel. This is just my experience and I don't know if it is just a one off situation but really I feel like I have been robbed. And now to return the item, I have to pay both fees. The return and the delivery fees as my order was eligible for free delivery. What a rip off. Seriously I lost like £40 Well done, Face the future”

Helpful Report

Posted 7 months ago

Hi Marco We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Due to customer service providing you with the CCTV evidence and you stating the packaging was intact unfortunately we cannot investigate the matter further. As it was your choice not to keep the product then that is why you needed to pay for the return. Sorry this isn't the outcome you were hoping for. Kind Regards Face the Future

Posted 7 months ago

“Truly rotten to the core customer service.”

Helpful Report

Posted 7 months ago

Hi We’re sorry to hear about your recent experience with Face the Future. Please can you provide some context to your review. Kind Regards Face the Future

Posted 7 months ago

“I'm afraid the postman put it in the recycling bin on bin day so I haven't actually recieved it and it's in a replying centre somewhere!”

Helpful Report

Posted 7 months ago

Hi Nicola Naughty postie! please do contact us on shop@facethefuture.co.uk as we may be able to make a claim with Royal Mail for you. Kind Regards Face the Future

Posted 7 months ago

“My initial order was delayed being dispatched which meant I was out of town when it was eventually delivered. Face the Future then charged me postage to re-deliver.”

Helpful Report

Posted 7 months ago

Hi Patricia Unfortunately your order was delayed due to the delay in you completing the consultation form required, despite our attempts to contact you. The form needs to be updated every 4 months due to brand stipulation. Due to this your parcel was returned to us which meant we needed to redeliver to you at a cost. Kind Regards Face the Future

Posted 7 months ago

Face The Future is rated 4.8 based on 20,718 reviews