Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery service, but not impressed with the product so far”

Helpful Report

Posted 6 months ago

Hi Kirstie Thank you for taking the time to leave a review. Please contact us at shop@facethefuture.co.uk if you have any questions regarding your recent product that we may be able to help with. Kind regards, Face the Future

Posted 6 months ago

“Shame that rewards can’t be used for all brands that are frequently purchased, even though points are gained by purchasing those brands. It forces you to consume by spending on other things not needed (unsustainable) or lose your points. Also made an error activating points to redeem to only see it was for a minimum spend of £250 but didn’t pay attention. And can’t un activate it I feel it’s unnecessary. Not sure how your price these rewards but you may put off a customer like me for having too many rules”

Helpful Report

Posted 6 months ago

Hi Sorry you feel disappointed with our rewards, and thank you for your feedback. We do receive great feedback from rewarding our customers with points, discount codes and free gifts. Unfortunately there are a few brands out of the over 150 that we stock that we cannot include in these. Once a discount code is made from your points it will not expire so this will stay in your account until you use this. Kind Regards Face the Future

Posted 6 months ago

“Good ordering process and expedient delivery, but unfortunately the 'first order discount code' did not work”

Helpful Report

Posted 7 months ago

Hi John Thank you for taking the time to leave a review. Discount codes will not work on products that are already on offer. Depending on which code it is you still may be able to use it, please contact us at shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 6 months ago

“I started buying from face the future because of the shopping experience and the generosity of the samples. The deliveries have gotten slower and the samples have gotten smaller / non existent. However they have a great selection of products so I stay. I used to buy a lot more pricey items initially so maybe that’s why .”

Helpful Report

Posted 7 months ago

Hi Ganiya, Thank you for taking the time to leave a review. The warehouse is open Monday-Friday so please bare this in mind when ordering, your order was delivered within 2 days. If you are needing an order quickly then you can upgrade your shipping. The samples we get vary depending on the brand, if there is something specific you are wanting to try we can also see if we have anything available by contacting customer service on 0113 2827744. Kind Regards Face the Future

Posted 6 months ago

“I can only give you 3* because I've had major problems extracting sunspray from the container. The dispensing device just doesn't work! I had about two squirts of the stuff from the bottle and so far, that's all I've had. Think I'll have to cut the top off which will be an awful mess. So - cannot really review the sunspray.”

Helpful Report

Posted 7 months ago

Hi Kathleen Please contact shop@facethefuture.co.uk so we can replace this item for you. Kind regards, Face the Future

Posted 7 months ago

“Happy with prompt delivery but bit disappointed didn’t get advertised - hair oil & scrunchy. Chose Face the Future for this extra.”

Helpful Report

Posted 7 months ago

Hi Karin Thank you for taking the time to leave a review. Please contact our customer service team at shop@facethefuture.co.uk or call 0113 2827744 to see what gifts we have to send out for you. Kind Regards Face the Future

Posted 7 months ago

“Ordering was quick and easy, and the price was competitive. Unfortunately on delivery the bottle was not done up tightly meaning that it had leaked slightly on transit. There was not too much missing from the bottle (estimate less than 1/5 of the product) but when you're paying £45 for a small bottle, any loss is relatively quite costly.”

Helpful Report

Posted 7 months ago

Hi Kirsty Sorry to hear this. A refund has been issued for you for 10%. If anything happens in the future if you email shop@facethefuture.co.uk please this way we can feed back to the brand. Hope that helps Kind Regards Face the Future

Posted 7 months ago

“I'd meant to order the night cream but ordered the eye cream by mistake. The customer service was pretty good but for a tiny pot, the return charge of £4.50 seemed a little steep.”

Helpful Report

Posted 8 months ago

Hi At Face the Future, we strive to deliver the best possible service for every one of our customers, unfortunately it is a standard charge. Please be assured that your feedback is being used to make improvements going forward. Kind Regards Face the Future

Posted 7 months ago

“I’ve been a customer for a while but overall I do feel the customer service is slightly lacking. On the last occasion, I had asked if my order could be sent via signed for or recorded delivery (high value order) and if it could be dispatched on the same day to which the response was pretty much along the lines of - computer says no. In the past when I have asked for samples from the brand I use, the response was the same. Bit of a shame really.”

Helpful Report

Posted 8 months ago

Hi Heeral We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Your account has been upgraded to the Skintellectual tier which means any future orders will automatically be sent on Free Royal Mail Priority Delivery (UK Only). In regards to samples, unfortunately we only get sent a selection from different brands which do change all of the time. It is always worth asking the customer service team if we have any that are suitable for you when you place your next order. Kind Regards Face the Future

Posted 7 months ago

“This was my first order with this company which came within the time stated and the response from customer service was also within the time stating when I contacted them regarding one of the items that I was dissatisfied with.”

Helpful Report

Posted 8 months ago

Hello Barbara, Thank you for taking the time to share your feedback. 💜 Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 8 months ago

“Expensive site, check elsewhere to get better value OK I got the stuff quickly Problem is once they've your email address they don't leave you alone constant unwanted mails”

Helpful Report

Posted 8 months ago

Hi Barbara, Thank you for your feedback. 💜 We always provide a link at the bottom of each email, should you wish to unsubscribe. However, this is also something our Customer Service Team can assist with. Simply drop them an email on shop@facethefuture.co.uk and they will be sure to help! Kind regards, Face the Future Make your daily pledge to SPF today! Discover more about our 366 Days of SPF campaign and savvy up on why you need to use SPF every day for your skin health and the best SPF for your skin type ➡️ https://www.facethefuture.co.uk/pages/366-days-of-spf

Posted 8 months ago

“Good products however why has the point system changed we used to collect points for money off now it % off if you spend so much. Also I find it extremely difficult to apply the discounts I can never find the way to use it so really disappointed with this change.”

Helpful Report

Posted 8 months ago

Hi Lisa At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback will be fed back to the relevant department. If you do struggle with your points please contact us at shop@facethefuture.co.uk so we can assist you. Kind Regards Face the Future

Posted 8 months ago

“I've always been really happy with Face The Future. Their deliveries are fast, and their pricing reasonable. However more recently, every time I place an order I'm asked to complete a questionnaire, I understand why, that's not my issue, my issue is that this is information required every 4 months, and up until a few months ago I was only asked to complete the form when the last one had expired. Now I get them every time I place an order, so I'm having to check if it's needed each time, as no one informs you it's not needed, which means it halts the delivery until done. I've asked them to go back to the original plan of only requesting every 4 months but they can't, despite this being the way they have always done it. Very annoying.”

Helpful Report

Posted 8 months ago

Hi Jo Thank you for your review, and we apologise if you find this annoying. Whenever a Environ order is placed the system automatically sends out an Environ form, this doesn't mean you need to fill one out every time. Customer service team check this everyday and will only contact you if the consultation is out of date. Unfortunately it is a stipulation from the brand that we need to have a completed form every 4 months for us to be able to sell Environ products. Kind Regards Face the Future

Posted 8 months ago

“The shopping experience is great, sadly it’s been two weeks and haven’t got my delivery. There was one delivery attempt and still haven’t got it, it would be better if it was. Possible to allow the delivery person to leave at my doorstep.”

Helpful Report

Posted 9 months ago

Hi Nayeli Thank you for your review. From your tracking link your order was shipped from our warehouse the following day from placing your order and delivery was attempted then the day after that, and 2 more times again by Royal Mail. You can request with Royal Mail to leave it in a safe place to prevent this from happening again. Please contact us at shop@facethefuture.co.uk if you need any further assistance. Kind Regards Face the Future

Posted 9 months ago

“So I bought a sunscreen from this website.i m not 100% satisfied as i received product which were didn’t show any expiry date on. Seems to be fake ,to be honest.. I m not sure I would purchase from them these sunscreens again.”

Helpful Report

Posted 9 months ago

Hi Maria The products you purchased are direct from the supplier. This is a statement from them 'In the US expiration dates on non-OTC products are not required, we had started the process to remove expiration dates as we are an international brand. The products you purchased have a 2-year shelf life.' Hope this helps to put your mind at ease. Please contact us at shop@facethefuture.co.uk if you have any additional questions, concerns or comments. Kind Regards Face the Future

Posted 9 months ago

“Delivery was done as expected for a lip balm that cost £34. No problem here.”

Helpful Report

Posted 9 months ago

Hi Lorraine Thank you for taking the time to leave a review. Check out our gifts and offers page on your next order. https://www.facethefuture.co.uk/collections/discount-codes-offers Kind Regards Face the Future

Posted 9 months ago

“The site itself is easy to use and delivery was good. Unfortunately the supplement Menofriend made me extremely sick. I had severe stomach pain and was physically ill for two days unable to keep food down. I have therefore stopped taking it and the other supplement I bought to be on the safe side, so, sadly, I feel my money was wasted.”

Helpful Report

Posted 9 months ago

Hi Sorry to hear that the Dr Vegan supplements have not been agreeing with. Please check your emails for a response from the brand regarding this. Kind Regards Face the Future

Posted 9 months ago

“My favourite Heliocare coloured foundation has been discontinued. Option light or dark. I order the dark colour, but ask if I can have a sample of the light colour. Not possible as Face The Future only send out random samples.”

Helpful Report

Posted 9 months ago

Hi Alison Unfortunately we do not receive every sample from the brands. If you contact customer service via email shop@facethefuture.co.uk or 0113 2827744 then we can assist you further with colours or if we have the sample available then we can add it to your order. Kind Regards Face the Future

Posted 9 months ago

“Good delivery service.Bought as a gift for a family member so I have no personal experience of the product”

Helpful Report

Posted 10 months ago

Hi Thank you for taking the time to leave a review. Hope your family member loves the gift. Kind Regards Face the Future

Posted 9 months ago

“Quick delivery, lovely products (which I’ve used before but ordered elsewhere) but was disappointed one of the boxes wasn’t sealed and came open.”

Helpful Report

Posted 10 months ago

Hi Lu Thank you for taking the time to leave a review. Please be assured that your feedback is being used to make improvements going forward. Kind Regards Face the Future

Posted 10 months ago

Face The Future is rated 4.8 based on 20,718 reviews