Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 20,718 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 20,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a GESKE face device and it won’t charge. The company refused a refund and said they need to contact the manufacturer. This contravenes consumer rights . I have not yet received a refund”

Helpful Report

Posted 4 months ago

Hi, We can see you have emailed our Customer services and they have replied with the next steps. We do have to contact the manufacturer and action the steps they advise. Kind regards, Face the Future

Posted 4 months ago

“Placed an order for a couple of color wow products to contact face the future a week later chasing my order to find out they didn't have the items in stock. Customer service said if I was happy to wait until the week after when the supplier had the stock, id receive a complimentary shampoo and conditioner which was not sent. All in all waited 3 weeks for my order, disappointed in the service to say the least.”

Helpful Report

Posted 4 months ago

Hi Stacey, Please accept our apologies, we did email to inform you of the delay and offer the free gifts but didn't receive a response from you. As soon as the stock came in your order was despatched but unfortunately didn't have the free gifts as we didn't receive confirmation that you wanted to receive them. Kind regards, Face the Future

Posted 4 months ago

“The pump action on one of the items isn’t working”

Helpful Report

Posted 4 months ago

Hi Kate, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 4 months ago

“The item was missing”

Helpful Report

Posted 4 months ago

Hi, We can see this is being dealt with with the customer service team and they have sent all of the evidence and CCTV footage to show that all items were packaged and sent. Kind regards, Face the Future

Posted 4 months ago

“Beware of buying anything from them. Worst customer experience ever. Been a hassle from beginning to end and still waiting for my refund.”

Helpful Report

Posted 4 months ago

Hi, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see this is being dealt with via email. Kind regards, Face the Future

Posted 4 months ago

“item has come damaged need for holiday on tuesday and nobody has got back to me”

Helpful Report

Posted 4 months ago

Hi there, We are committed to the highest standard of quality and customer satisfaction is our top priority, we can see our Customer Service team have been in touch with you to help. Kind regards, Face the Future

Posted 4 months ago

“Both these items have been returned so I would appreciate confirmation you have received them and my refund please”

Helpful Report

Posted 4 months ago

Hi Tina, Please be assured that our Customer Service team will contact you as soon as your return is received. Kind regards, Face the Future

Posted 4 months ago

“I have sent emails about the way may order arrived. I have not had any correspondence at all. This is not good enough service when you want a matter resolved”

Helpful Report

Posted 4 months ago

Hi Alison, We have checked this and can see that our Customer Service team have responded to both emails that have been sent in. We are awaiting a response to be able to assist further. Kind regards, Face the Future

Posted 4 months ago

“When you come here in my address why not the delivery did not call me can you call me when you come or when will be come to my address”

Helpful Report

Posted 4 months ago

Hi Amaneul, Please check the emails you have received with the tracking information on. We have checked this and can see that Royal Mail has tried to deliver your parcel on 2 occasions but there was no answer. We can see your parcel is now available for delivery or collection. If you have any further issues please do contact us on shop@facethefuture.co.uk. Kind regards, Face the Future

Posted 4 months ago

“I need gift bec i nought many items from you”

Helpful Report

Posted 5 months ago

Hi, If any orders are eligible for free gifts there will be an option to add these at checkout. Kind regards, Face the Future

Posted 5 months ago

“So dissapointed with Face the Future. They were advertising an offer on this product at a reduced price of £47.20 which still showed when it was in my basket, when I clicked pay it advised I had purchased it at the original price of £59.00. I immediately sent an email to customer services advising that this had happened and either refund me the difference or cancel the order. When they eventually got back to me they advised that offer finished the night before and still sent the product. They should not have it still advertised the day after their sale had ended and they also ignored my request to cancel. Therefore I will not be ordering from them again or recommend them.”

Helpful Report

Posted 5 months ago

Hi Kate, Our offers do change often. We have checked and can see the offer ended the day before you placed the order so unfortunately, it would not have been valid. We did respond to you within the 2 working days stated in our emails. Once an order has been placed and processed we are unable to make amendments to this as stated on our website. Kind regards, Face the Future

Posted 5 months ago

“Cleansing oil was delivered with a broken nozzle - the packaging was intact so must have been broken from the warehouse. Contacted FTF for a replacement nozzle, completed their damaged item form to be told 4 days later they don’t have any and the item can be returned or replaced or kept with a 10% discount. I cannot use the oil without the nozzle and should have been advised they don’t have replacements 4 days ago. Now I have to return and order again - will definitely be ordering elsewhere from now on.”

Helpful Report

Posted 5 months ago

Hi Brittany, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 5 months ago

“Wrong product sent Very dissatisfied”

Helpful Report

Posted 5 months ago

Hi there, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face The Future

Posted 5 months ago

“Products not received.”

Helpful Report

Posted 5 months ago

Hi Courtenay, We understand how frustrating a missing parcel can be and rest assured we are doing everything we can to raise this as a claim with Royal Mail and will be in touch with you as soon as this is resolved. Kind regards, Face the Future

Posted 5 months ago

“I don't know why it made my face dry and very dry 😔”

Helpful Report

Posted 5 months ago

HI Nazir We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind Regards Face the Future

Posted 5 months ago

“Rubbish product and very poor customer service”

Helpful Report

Posted 5 months ago

Hi Amardeep We’re sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As explained by customer service team we cannot accept returns on products that are used simply because you do not like them. We do offer skin advice should you require this for future recommendations. https://www.facethefuture.co.uk/pages/online-skin-test Kind Regards Face the Future

Posted 5 months ago

“awful vibes”

Helpful Report

Posted 5 months ago

Hi At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind Regards Face the Future

Posted 5 months ago

“Slightly odd. I ordered Vitc10 and Vit12 arrived! Thought I would try it - not nearly as good! Waiting for your email about it being in stock again. I think you should send it to me free of charge as was very cheeky of you!!”

Helpful Report

Posted 5 months ago

Hi Fiona, We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 5 months ago

“Product was clearly used… can’t get an helpful person to speak to..”

Helpful Report

Posted 6 months ago

Hi Sarla We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 6 months ago

“Very disappointed with the ordering system, ordered Zoe Medical hydrating cleanser and received gentle cleanser! The call handler ordered the wrong product. Not happy with the standard of service and the gentle cleanser, the product is like watery jelly, which doesn’t cleanse skin thoroughly!”

Helpful Report

Posted 6 months ago

Hi Martina We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future. We did apologise for the error and customer service issued you with the return information, to send back free of charge but we didn't receive a response. Kind Regards Face the Future

Posted 6 months ago

Face The Future is rated 4.8 based on 20,718 reviews