Formula One Autocentres Reviews

Name: Formula One Autocentres
Address: ASTON HOUSE 18 BOULTON ROAD, Stevenage
Rating: 4.40

4.4 Rating 358 Reviews

89 %

of reviewers recommend Formula One Autocentres

Company Reviews

Metrics

Info

4.4

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Formula One Autocentres:

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Formula One Autocentres currently boasts over 110 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Visit Website

Phone:

01438746633

Email:

careline@f1autocentres.com

Location:

ASTON HOUSE 18 BOULTON ROAD
Stevenage
SG1 4QX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rotherham staff are great especially Ben the manager he goes out of his way to help you and the lads always say hello with a big smile.”

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Posted 5 years ago

Thank you so much for your kind words!

Posted 5 years ago

“Very good straightforward service. Nice people as well.”

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Posted 5 years ago

Thank you so much for your positive review!

Posted 5 years ago

“Very good customer service and professional staff. Very good prices. I had my MOT booked ahead and paid only £29.”

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Posted 5 years ago

Thank you so much for your positive review!

Posted 5 years ago

“Great12345”

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Posted 5 years ago

Thank you so much for your positive review!

Posted 5 years ago

“Top service from all staff . Would definitely recommend to family and friends.”

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Posted 5 years ago

Thank you so much for your positive review and recommendation, we really appreciate it!

Posted 5 years ago

“I would like to report a very nasty behavior of the staff at the branch in Cambridge, 249 Barnwell Rd, Cambridge CB5 8SL. Problem with a suspension, they inspected the car last week and to keep the price down I was told to buy the part myself (suspension top mount) and go back to fit it for £40/50. Bought the part online for £10, went back and told the fitting would be £58.33+ VAT = £70.00 which regrettably I agreed. They put the car on the ram, they took the suspension down and then they told me the part was not enough and that I needed to change also the shock absorber and the spring for about £300/400. Arguably a good professional mechanic would have been able to tell since the beginning that more parts like spring and shock absorber were needed. Actually, I don’t think the suspension top mount was actually broken. Refused to give me the car back, started saying they could charge for the time the car was left on the ram, threaten to scrap the car. After a few exchanges of screaming and shouting, they gave me 1 hour to buy only the spring for £ 35.00 which would have been enough to fix the car and take it away. I went on foot to by the spring for £ 35.00. They fitted the top mount and the spring and without telling me they carried out also the wheel alignment which cost extra £35.95 + VAT. My total expenditure was: Labour £58.33 + wheel alignment £35.95 = £98.28 + VAT 16.66 = £117.94 + Spring £35.00 + Top mount £ 10.00 = £162.94.”

Helpful Report

(056 Cambridge 1) - Posted 5 years ago

Dear Saverio, We are sorry to hear about your experience at our Cambridge - Histon Road depot. Please, can you email our customer careline on careline@f1autocentres.com so we can take more details regarding your experience? Kind Regards, Formula One Autocentres

Posted 5 years ago

“10/06/2019, Chelmsford, took my caravan tyre in due to a flat, the valve was split, within 15 mins the tyre was back in my car and away without charge, new valve and fully ready to go back on the van. Most appreciated the team going that extra mile, as they were very busy. Thanks Chelmsford team.”

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Posted 5 years ago

Thank you so much for your positive review!

Posted 5 years ago

“Took my car in for an MOT and air-con regas, had to ring several hours later to find my car needed repairs but they did not know what needed repairing. Returned to the garage to discuss the repairs, after asking for their professional advice they only told me ‘it’s your choice’. I explained I am asking their professional advice but they refused. I was then showed what was wrong with my brakes and was spoken to by an incredibly rude and patronising mechanic that proceeded to state I was calling him a liar about my car. I explained that my car had been serviced every year which he disputed despite offering to show him the service book. 7 hours later after being mocked and insulted, 2 new tyres and brake shoes and £300+ down later we finally left. The centre is vastly understaffed, repairs take forever, and the staff are incredibly rude towards customers. Will not be using this centre again as after the repairs I have just had more problems with brakes!”

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(090 Rotherham) - Posted 5 years ago

Dear Mr Tupper, We are sorry to hear about your experience at our Rotherham deport. Please, can you email our customer careline on careline@f1autocentres.com so we can take more details regarding your experience? Kind Regards, Formula One Autocentres

Posted 5 years ago

“Car booked in online, day before service got a call to confirm vehicle model. On the day they had no oil! A garage with NO OIL??? Currently waiting for oil to turn up so they can do the service. We dropped by to see how the work was going to be informed that the discs that i had replaced with new a year ago were worn out! When i informed the mechanic that the discs were virtually new he "rechecked" them and then informed us they were warped! No sign of disc warpage, no judder at the pedal, nothing! Definitely getting the feeling that they are trying to rack up the costs to maximize the invoice. Trust gone, will not reuse this garage again”

Helpful Report

(052 Hemel Hempstead) - Posted 5 years ago

Dear Phil We are sorry to hear about your experience at our Hemel Hempstead depot. Please, can you email our customer careline on careline@f1autocentres.com so we can take more details regarding your experience? Kind Regards, Formula One Autocentres

Posted 5 years ago

“Absolutely fabulous staff, Paul in particular. Fitted a car battery I bought with me, amazing customer service with a smile.”

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Posted 5 years ago

“Formular One Autocenters damaged my car. I have been using this Formula one for some time, with 3 cars in the family I have used them for MOT's and repairs over a long period. However the measure of any company is how well they deal with a problem, and my experience has shown this organisation to be shocking in every way. I booked my car for an mot test at the Hemel Hempstead branch, I washed and checked my car prior to dropping of my car, when I arrived it was manic, no where to park and cars and lorries coming in at one end and fast lane of cars at the other end going to a car wash. I was so uncomfortable leaving my car in this situation I stayed with it until the mot tester arrived, and then went for a walk. When I came back I saw my car being taken off the premises for a test drive (never seen this before on previous mot's done else where) I waited for him to return, and met him on the forecourt, I immediately noticed my car was damaged, and pointed this out to the tester and then called the Manager. It was evident it was fresh damage, and I know it was not there when I handed the car over to them. The manager took photos and said he would get back to me that day, in fact it was the next day. As I am sure you have guessed they washed their hands of any responsibility, leaving me with the bill for the damage they caused. Be warned when you take your car into their premises, if you have a nice car in good condition as it may not come out as it went in. You may save a few pounds on and mot or service, but it could work out a lot more expensive, take your car to good reliable company the takes care of your pride and joy. My main dealer always comes out and checks the car with me pointing out any issues and does the same when you collect your car. I have learnt a lesson on this incident and will never let Formula one near any of my cars again, they are a shocking company and advise anyone to take extra care if you are leaving a valuable car in their hands.”

Helpful Report

(052 Hemel Hempstead) - Posted 5 years ago

Dear Customer We are sorry to hear about your experience at our Hemel Hempstead depot. Please, can you email our customer careline on careline@f1autocentres.com so we can take more details regarding your experience? Kind Regards, Formula One Autocentres

Posted 5 years ago

“Absolute con! Went for a service(pre paid online) then surprise surprise had a phone call with a long list of mis diagnosed problems. The mechanic , graig english told me i had oil leaking from a shock absorber(car is nearly new) so they replaced it. I had a bill for £660 and was shell shocked but paid(i couldnt really not pay) i had known of a small liquid leak before going to garage but the liquid was odourless and clear! I took it to a different garage that told me the shock absorber didnt need replacing because the oil graig english said was leaking was actually just air con water! I had never experienced any oil on my driveway but apparently it was so bad it needed replacing! Would never use again and cannot recommend, iv had my fingers burnt by formula one autocentres. Employ mechanics that dont mis diagnose problems, feel like ringing watchdog. This was at the farnborough branch”

Helpful Report

Posted 5 years ago

“Bobbie at the Reading garage was really helpful. I had purchased a tyre and booking online as my rear left tyre had a nail in it and I was uneasy about driving to the garage with my two young children in tow. Bobbie advised on arrival that he may be able to repair it but there was no guarantee, and on inspection he informed me that this was the case and organised a refund for the purchased tyre. I really liked Bobbie’s enthusiasm and honesty as many garages can take advantage just to get the sale.”

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Posted 5 years ago

“Went for a new tyre which was done very quickly. Upon finishing I got told that one of my shock absorbers was leaking. So I took it to my trusted mechanic and he said there was nothing wrong with it. Great for tyre replace but go elsewhere for anything else as they try to rip you off”

Helpful Report

Posted 5 years ago

“you can only tell how good or bad company is when there's an issue and how well they resolved the issue. had some brake pads fitted that was squealing no quibble no argument they replace the pads and give me a good deal on the price very happy with them”

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Posted 5 years ago

“EXCELLENT service would definitely use f1 for all my future services.”

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Posted 5 years ago

“I had 2 tyres fitted at the Norwich branch yesterday Sunday 31st March 2019 on my fiesta YB15 --- and was told before they were fitted that they check the alignment for free, the tyres were only £73 for 2 and I knew exactly what was going to happen when they supposedly checked the alignment and I was right, I was told it was 5% out and not being a mechanic didn't know if that was good or bad, so felt pressured to have it done, and that cost £39.95 more than the price of a tyre. seems if you buy cheap tyres they have got to make the money up somewhere by charging for alignment that doesn't necessarily needs doing, but should be included in the tyre fitting NOT HAPPY.”

Helpful Report

Posted 5 years ago

“Fitted tyre incorrectly causing shredding while driving trying to get the problem rectified was a nightmare unhelpful unprofessional took two months to get a refund I can honestly say it was the worst service I’ve ever had in any industry in my life and wouldn’t recommend this company (Derby branch) if they were the last company on earth they are a bunch of amateurs and don’t know how to run a business or fit tyres.”

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Posted 5 years ago

“Bought a Golf R32 from up in Scotland from the falkirk garage last month. The guy who dealt with me was called Boydy. He was was great to deal with and always kept me updated with what was going on. When I bought the car and got home I noticed that the gear box wasn't right. They ended up reconditioning my gearbox and the car now drives perfect. While having this done they were able to give me curtesy cars to get about. Due to this I would consider buying though this car salesman again!”

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Posted 5 years ago

“The last time I went here the customer service wasn’t great, I dealt with a young chap called Thomas, he was very polite & helpful, he is a great asset to the organisation.”

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Posted 5 years ago

Formula One Autocentres is rated 4.4 based on 358 reviews