Formula One Autocentres Reviews

Name: Formula One Autocentres
Address: ASTON HOUSE 18 BOULTON ROAD, Stevenage
Rating: 4.40

4.4 Rating 358 Reviews

89 %

of reviewers recommend Formula One Autocentres

Company Reviews

Metrics

Info

4.4

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Formula One Autocentres:

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Formula One Autocentres currently boasts over 110 state-of-the-art autocentres located throughout the UK. With over 800 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Visit Website

Phone:

01438746633

Email:

careline@f1autocentres.com

Location:

ASTON HOUSE 18 BOULTON ROAD
Stevenage
SG1 4QX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Formula one autocentre Felixstowe, the guys Adam and Richard couldn't be more helpful and polite. Have been going here for a few years and trust them fully”

Helpful Report

Posted 5 years ago

“DO NOT LEAVE YOUR CAR IN THE HANDS OF FORMULA 1 AUTOS. I had an awful experience using their services. I booked my car in for a service and MOT. The first issue I had with them is that they carried out nearly £500 worth of work without my permission. The manager insisted that he had a conversation with me on the phone, which never happened!! Funnily enough they have never been able to find the recording of the conversation either. SECONDLY, the next day I used my car and soon discovered an issue when massive plumes of smoke were coming out the exhaust. The engine eventually cut out and RAC had to tow me back to the garage. After 2 days of no contact, they told me that ‘somehow’ I had 7 LITRES OF OIL in my vehicle when it should hold a maximum of 4l. When I asked F1 how this could have happened they accepted absolutely no responsibility and said they had absolutely no idea. One suggestion was that I could have put it in myself!! They rectified the issue, but as you can imagine I was concerned about the general state of my car, and was mostly worried about the next emissions test. When the regional manager finally got in touch with me, I explained that I wanted to get the car checked out elsewhere but he was adamant that he would take care of it himself at another F1 centre, which I explained to him wasn’t impartial. I had to fight with him to allow me to take it to a Vauxhall garage and he pay for the cost. Lastly, but not least, along with the cheque to reimburse me, they had the cheek to send me £50 in vouchers that can only be spent at any F1 Auto branch. THE AUDACITY! I can reassure you these will be going straight in the bin as I will never be using their services again, and encourage everyone to do the same.”

Helpful Report

Posted 5 years ago

“Spoke to manger he said he will match the online price so book in and when I went there he said that he can't do it at the online price. Not happy.”

Helpful Report

Posted 5 years ago

“I had 4 tyres fitted this week at F1 Robjohns Road Chelmsford and the service there was excellent top management”

Helpful Report

Posted 5 years ago

“Used F1 for a number of years without any issues. Had a front tyre fitted in late 2018 and the car pulled to that side. Had wheel alignment checked at another garage i use and the steering was still pulling. Swapped the front tyres across the axle and the pull now on the other side, which would seem to indicate a problem with the tyre itself. Cut a long story short, I contacted their 'Careline' and got a call from the Regional Manager and quite frankly his attitude and unhelpfullness was quite shocking - you would think someone in that position would know how to talk to a customer ?? i'm now left with resolving the issue myself and will never use them agai,”

Helpful Report

Posted 5 years ago

“Very happy with Service received. I felt the passion to help and please within the team. Highly recommended”

Helpful Report

Posted 5 years ago

“Would just like to say I have been using the Rayleigh Road depot for years and have never had a problem. They have always been professional.”

Helpful Report

Posted 5 years ago

“I had my cars mot done at the Andover branch. Needed work carrying out which they booked in for the next day. We had the parts so just needed fitting. 2 tyres and a spring. Dropped the car off then got a call shortly after that the locking wheel nut was rusted and may break. Told them to go ahead and they broke it. When getting a new one from mercedes they said it looked as though it was broken intentionally. After this I took my car elsewhere. They redid mot and said tyres were fine and didn't need changing. F1 wanted to charge over £200 to fit tyres and spring (just labour as already had parts) new place did mot and spring for just over £100. F1 was a rip off, unprofessional and trying to carry out unnecessary work.”

Helpful Report

Posted 5 years ago

“I had bought a master service plus MOT at F1 auto centres milton keynes branch. They failed the MOT with a dangerous fault and several major faults. Quoted me £600 for the work . I took my car to another mechanic for MOT who found just one major fault and the bill was just £45 for that work. I will never use this untrustable business again.”

Helpful Report

Posted 6 years ago

“I wouldn't go back there as long as i have a hole in my rear. Scam you with extras you don't need. Number one choice to scam you is a 'free wheel alignment check'. Always costs nearly £30!!”

Helpful Report

Posted 6 years ago

“Booked MOT online, thinking it's convenient and cheap. Did think they may try and make up faults! And it happened, I was failed with a 'dangerous' fault, that will cost me £250 to fix. Given every scare tactic like don't drive away.. you will be arrested etc etc.. then even asked how much can you afford if not £250. Went to a proper mechanic straight away, was advised that the break disc was indeed nearing end of service life but not dangerous. Adviced to try another reputable MOT place. And guess what! it passed!! Went back to the mechanic to book the work in, and it's been booked in 2 days time for £120!! Moral of the story.. stay away, the cheap MOT are just loss leaders to rope you in. Garage: Woodford Branch. MOT took 1 hour 20 minutes!!”

Helpful Report

Posted 6 years ago

“Everything went wrong. They had my car alday till 5.20pm for an MOT and service that was booked 6 weeks prior. They moved my wheels so that i would think i needed wheel alignment even though i had had them done 3 weeks prior. I took the car back to the garage that had done them before straight away and they said that they had been greased and moved so i had to get the my garage to correct what they had done. They snapped my engine cover and put it as an advisory to cover it up. My husband asked them the next day f they would put a snapped engine cover as an advisory and they said no. So it was done just to cover up the fact that they had done it as we know it was fine before it went into their hands. They tried to charge me for extra oil when i questioned it they said we wont charge you its not worth the hassle! I have contacted the area Manager who had said he would deal with it but he has dailed to deal with t as this happened on October 19th and im still waiting...”

Helpful Report

Posted 6 years ago

“Treated just like a number rather than an individual customer. The company has become too big and all they care about is getting the cash. Service is secondary, even when you give them evidence that they have done something wrong, you'll be met with excuse after excuse! I went to an independent garage and they even explained that F1 autocentres will not spend quality time on your vehicle but they will charge you the full amount! Trust the independent garages over companies such as F1 autocentres.”

Helpful Report

Posted 6 years ago

“Booked to have 2 front tyres fitted at the newbury branch , asked if they could be extra careful with the wheels , as they had just been replaced under warranty . waited over an hour for them to be done , whilst waiting the guy doing them came in to the waiting area and ask me what pressure i would like in them too which i replied the correct one ! when i went to my car there was damage on the offside wheel , after getting the assistant manager out i was told we did not do that , so why did you not point it out to me before you started work i asked ,no answer . excuse after excuse followed by lies . you will have to speak to the manager tomorrow ,long story short, manager agreed they had done the damage with there machine . and agreed to pay the £144 repair cost . so i removed the wheel and took it to a specialist dew to the nature of the damage and the type of wheel mobile companies would not do it . so as i have no spare wheel i had no car for 3 days sat on axle stand on my drive , friend lent me a car so i could go to work , but i still lost 4 hours pay as a result . so if you value your wheels stear clear”

Helpful Report

Posted 6 years ago

“F1 autocentre in Harlow Essex Good workmanship but ohhhh soo slow Took over 3 hours to change 4 tyres and do a alignment People standing around with no real zip in the step”

Helpful Report

Posted 6 years ago

“No care taken in removing my exhaust bashing it against the bumper. When I objected told to leave fitting bay due to health and safety!! Did not order enough parts so had to make 2 visits and cost more than original quote.”

Helpful Report

Posted 6 years ago

“Had a replacement tyre from the Cannock depot on the 30th August, i was missold a premium tyre, where they had a budget tyre in stock. when a i enquired next morning. Im in the process of getting a refund, and have been advised it takes 5-10 working days for this to be processed. I have since been advised(15th September), that 2 directors have to sign a cheque, for this to be processed. Im having to chase constantly to the area manager for upadates, its a complete fob off. Im still waiting!!!!!”

Helpful Report

Posted 6 years ago

“Reading branch, Took my car for MOT today, car failed, but they kept car with them to check what was needed, so could tell me how much it would cost to fix. Once i agreed on price they did work straight away. MOT was at 10.30 car ready with passed MOT by 17.15. Also the payment plan they offer is brilliant. Thankyou very much guy you were all well mannered and did a good job.”

Helpful Report

Posted 6 years ago

“Bad attitude of some staff made visit poor”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID Formula 1 Autocentre - Bulwell I booked the 40 point Master service with them. I dropped the car with them at 8.30 in the morning, I went into collect at 5.30 but had a wait of 30 mins as the car wasn’t finished, they had mentioned there had been an issue with the oil filter. Unfortunately when driving home after collecting it I noticed it was chugging , I nipped to Tesco on way home and when I got back in the car I noticed a puddle under the vehicle. I drove the mile home and had a look underneath the car and saw what looked like Oil dripping out, by this time I was aware of a very strong burning smell, there were also two large puddles under the car. Obviously I was unable to contact the garage that evening as they were closing as I left. This left me with a car I was unable to use and I had to cancel a meet up with friends in Derby that evening ….. bit annoying I waited at home the next morning for the garage to open so I could phone, I explained what had happened and despite at first trying to tell me it was residue left over from where there had been a spill during the fitting of the oil filter they did take eventually take my concerns seriously. I spoke to Ian who was very helpful, he agreed to get the vehicle recovered and sorted if I could get the key to him. I had to make my way to the garage and then onwards to work where I was over 2 hours late. The car was sorted on Tuesday and I was told it was a faulty oil filter and that was why the vehicle has lost its oil so I was able to collect on Tuesday at 5.30pm There are a few things I'm not happy about, although they did collect the car and sort it the next day . I am concerned that I drove my car with oil leaking out everywhere and worried about damage that may have been done to the car. I paid for a 40 point Master service, the last point on the list was to take the vehicle for a Test drive, this was not done, my vehicle was taken off the ramp and then handed over to me… had they test drove it they may have noticed the fault and I wouldn’t have driven home putting myself and my car at risk. I was very late for work Tuesday morning which has done me no favours career wise and I have lost pay as well as having to arrange and pay for alternative transport arrangements throughout Tuesday I feel that I was let down by the garage, I paid a lot of money for a service that left my car undriveable”

Helpful Report

Posted 6 years ago

Formula One Autocentres is rated 4.4 based on 358 reviews