Ezee-Fix Reviews

Name: Ezee-Fix
Address: 67 Bigwood Rd Ardmore, 67 Bigwood Rd Ardmore, Derry City and Strabane
Rating: 4.74

4.7 Rating 2,862 Reviews

94 %

of reviewers recommend Ezee-Fix

Company Reviews

Metrics

4.7

Based on 2,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Ezee-Fix 5 star review on 10th July 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent service all round - easy to use website and standard next day delivery - ordered at 2pm part arrived at 10am the next morning. Brilliant”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Part was wrong didn’t match description”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Quick reliable service easy to order.”

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Posted 4 years ago

“Great service - very helpful and friendly. Thanks.”

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Posted 4 years ago

“Dear Sir/Madam, I have emailed your accounts department twice on (15th & 26th July) since the Items arrived requesting an updated invoice see below: "Good morning, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" "Good afternoon, I recently placed an order for 3 x Vax Power Cables, which I received. When I place the order I received and email to confirm the order to which I replied quoting our EORI Vat No. as there was no place to enter it when placing the order online. Our accountant has advised that we shouldn’t have been charged Vat and they have asked if the invoice can be reissued without a Vat charge. Regards, Robert Butterworth" Both of these emails have gone unanswered, I presume it is company policy not to reply to emails, in which case why do your company bother to send out emails in the first place. Regards, Robert Butterworth”

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Posted 4 years ago

Dear Customer , after reading your review, we tried call you , but phone number is incorrect, we also tried send email used email provided on order . email with australia domain on end. email was bounced back. we checked emails in SPAM folder and in "normal "inbox and there is no email from you. Please contact us using phone or our email from website . hope you will consider remove unfair review , as we never receive any email from you and your contact details from order placed are false our UK phone number : +44(0)28 7132 9001. and our Ireland phone number :+353 (0) 57 93 51729. email : sales@ezee-fix.co.uk

Posted 4 years ago

“Product was just as described, and it arrived earlier than it was due. Very pleased with the service.”

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Posted 4 years ago

“The delivery was good as were the parts. However I put in a query 3 weeks ago on one of the parts that were not quite right and have phoned a few times and have yet to receive any reply. It would have been 5* but for this poor customer follow up service”

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Posted 4 years ago

“Was amazed at how fast my item was delivered. I will definitely use Ezee-fix again.”

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Posted 4 years ago

“Received wrong acti fry handle,phoned you to get right one which I have now received the person I spoke to was very helpful I believe his name was Micheal. Thank You.”

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Posted 4 years ago

“The part fit perfectly and The website was easy to use”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“Found what I was looking for on Ezee-Fix and received my order promptly, a good service from my experience.”

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Posted 4 years ago

“Good product range, great value for money, excellent delivery on time. Will use again!”

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Posted 4 years ago

“I would have given a higher score if you had replyed to the live chat querie or the email i had sent . Pehaps you mite consider responding to my email and sort out the problems i have encounter”

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Posted 4 years ago

Dear customer, thank you for your feedback. we checked all messages and emails after your review , unfortunately there is no message with your name or your order number in subject or message content. Please understand we have to filter messages for reply. if we do not see any details which can help us to identify order or customer , we have to leave messages unanswered, we receiving hundreds messages and emails every week plus new customer queries which need help to find proper parts for their appliances . I will contact you today as know your name attached to this review . hope you will consider change review after that. Best Regards EzeeFix Team

Posted 4 years ago

“Exultantly made and Very comfortable and arrived quicker then expected”

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Posted 4 years ago

“Very good value for money, reliable and punctual delivery.”

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Posted 4 years ago

“Very efficient and reliable”

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Posted 4 years ago

“All fine good value”

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Posted 4 years ago

Ezee-Fix is rated 4.7 based on 2,862 reviews