Eye Academy Reviews

Name: Eye Academy
Address: Eye Academy, Ryehurst Barn, Ryehurst Lane, Binfield, Bracknell Forest
Rating: 4.74

4.7 Rating 718 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

Metrics

Info

4.7

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

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help@eyeacademy.com

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Eye Academy 5 star review on 7th August 2019

Mr H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Relaxed and reassured”

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(Peepers Opticians Banbury) -

“Good service”

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(Eye Academy Guildford) -

“Very Very thorough and efficient and friendly with it!”

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(Peepers Opticians Banbury) -

“Personal service - not just another 'punter'. Accurate prescription generated. Pleasant staff in a relaxed environment.”

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(Peepers Opticians Banbury) -

“Good and efficient service with a smile”

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(Peepers Opticians Banbury) -

“Satvinder was excellent at helping me choose the right frame for me. Great service at Eye Academy as always!”

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(Eye Academy Windsor) -

“I went for an eye test knowing that I needed new lenses for my existing frames. Eye test was as I expected and good. However my "bill" was a figure written on a piece of paper without any explanation. So all I have is a credit card receipt which is not what I have received elsewhere for a similar service.”

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(Eye Academy Guildford) -

“I visited Peepers in Banbury, not Guildford. I found Eddie and Anne who I have visited for about 20 years as charming, helpful and efficient as always”

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(Peepers Opticians Banbury) -

“Very good, very thorough.”

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(Peepers Opticians Banbury) -

“Yes very happy too but very expensive glasses frame too.”

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(Peepers Opticians Banbury) -

“Thank you so much for your professional yet caring approach. It is a joy when I have to visit the optician. Bless you all”

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(Underwood Eyecare Ferndown) -

“Thorough examination,attention paid to what I said allaying any concerns ,I find it difficult to articulate,but the three people dealing with me understood what I was trying to say,am writing this with my new presription which is a very focal,which is now spot on which is a great relief to me.”

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(Underwood Eyecare Ferndown) -

“STAFF ARE VERY FRIENDLY AND HELPFUL”

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(Peepers Opticians Banbury) -

“Friendly staff, good choice of glasses. Eddie is excellent at advising and we have confidence he will recommend the best lenses.”

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(Peepers Opticians Banbury) -

“Excellent care.”

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(Peepers Opticians Banbury) -

“Attention to detail and customer service is excellent. The main thing is I can see much better than I could with cheaper specs from another High Street optician. You get what you pay for!”

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(Eye Academy Windsor) -

“Please can I cancel this appointment as I'm very disappointed that despite the fact I've said time and time again that I would like only to have an eye test for glasses and I'm still not being given this and instead im being pressured to have a more extensive test when it is absolutely not necessary. I have excellent control of my diabetes managed with a pump and CGM, my eye health is as good as it possibly could be after 25 years of type one diabetes and pregnancy and I have regular specialist eye screening appointments up at the hospital in Slough. I'm very very frustrated and cross that I have had to justify a simple decision I should be allowed to make for myself based on the fact I pay taxes and want to use the services I'm paying for with the NHS already rather than being pressured into an expensive test with The Eye Academy, again, it is not necessary. I have spent a lot of money with you over the years and have raised this frustration before. I'm now at the point where I will be taking my custome elsewhere permanently and will be writing a very honest review of the terrible, sales focused service I've had recently on Trustpilot. You have no responsibility for my diabetes eye checks and I resent the fact you try to package up an aggressive sales tactic in this way to try and take advantage of potentially vulnerable and worried customers. I'm an educated and healthy person and do not appreciate being pressured the way I have been. I also found the fact there is no clear complaints contact details the final straw and my only option is to complain publicly.”

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“Excellent consultation with good detailed explanations along every stage. Full detailed analysis of all tests and measurements taken with full and complete explanation of history and prognosis. Fabulous friendly manner.”

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(Eye Academy Windsor) -

“Great test and helpful service.”

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(Underwood Eyecare Ferndown) -

“Wonderful service in every way”

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(Eye Academy Windsor) -

Eye Academy is rated 4.7 based on 718 reviews