Eye Academy Reviews

Name: Eye Academy
Address: Eye Academy, Suite 12, Silwood Business Centre, Eye Academy, Suite 12, Silwood Business Centre, Bracknell Forest
Rating: 4.74

4.7 Rating 718 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

Metrics

Info

4.7

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

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help@eyeacademy.com

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Eye Academy 5 star review on 7th August 2019

Mr H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is 1st rate. Staff are polite, friendly and very knowledgeable. Would recommend them.”

Helpful Report

(Eye Academy Guildford) -

Thank you for your review. If we can help with anything else, please don't hesitate to contact us.

“Had the pleasure of experiencing the professional service offered by Underwood eye care in Ferndown. I require varifocal glasses and have used lesser quality companies in the past. The difference is staggering. My new glasses are superb in every way. The optician was very thorough tacking the time to find the perfect prescription for me. The dispensing optician was equally talented patiently and carefully setting up my near and far varifocal prescription to work optimally with my new frames. The end result of all of this precision and craft are a pair of the best glasses I have ever worn. Superb work from all concerned. Thank you!”

Helpful Report

(Underwood Eyecare Ferndown) -

Thank you so much for your feedback Wayne. We are so glad we could help! We look forward to seeing you again soon!

“The staff are so friendly and the service is both professional and very thorough. It was my first visit to Underwoods and I was very impressed. They sorted out a problem with my partners specs with no fuss and carried out an eye exam for me. Will definitely be staying with them.”

Helpful Report

(Underwood Eyecare Ferndown) -

Hi Michelle, Thank you so much for your review! It was a pleasure to see you and we are so glad we could help!

“Very professional service from Underwood Eye care.”

Helpful Report

(Underwood Eyecare Ferndown) -

Thank you for your feedback David. If we can help with anything else please don't hesitate to contact us!

“Very good service and helpful staff. Specs arrived very quickly in half the time quoted. Thank you”

Helpful Report

(Underwood Eyecare Ferndown) -

Hello Colin, Thank you for your lovely feedback. It was a pleasure to see you and we look forward to seeing you again soon!

“We have used Underwood's in Ferndown for many years and it's always a bit worrying when you get somebody new to see. My goodness, I needn't have worried. The optician (Ali) was amazing explaining an issue with my vision so thoroughly (and simply!) that I came away feeling really confident. A very warm welcome by the friendly staff made this a 5 star experience.”

Helpful Report

(Underwood Eyecare Ferndown) -

Hello Julie, We are so thrilled you enjoyed your visit! If we can help with anything please don't hesitate to contact us! We look forward to seeing you again you soon.

“Having recently moved into Ferndown I was unsure of which optician’s to use for my son. He then happened to break his only pair of glasses on Wednesday afternoon so Thursday morning I decided to try Underwood eyecare. Wow, from the moment we walked in the service was excellent, Tracy got us an appointment that day. The optician was brilliant and took time with my son being a new patient. When choosing his glasses Tracy was fab, taking time to talk to my son to make sure he was happy, nothing was a problem. We were told 7-10 days for his glasses to come in but Tracy said she would try and work her magic as my son now had electrical tape to hold his glasses together. The next day we received a phone call to say they were in less than 24hrs! I can not recommend this optician’s enough, incredible friendly service.”

Helpful Report

(Underwood Eyecare Ferndown) -

It was a pleasure to meet you Melissa and we are so glad we could help! We look forward to seeing you both again soon!

“I had a great customer experience at eye academy, the staff were friendly and recommended the right products and treatment for my eye issues.”

Helpful Report

(Eye Academy Guildford) -

Thank you so much for your review! We are so thrilled to help with any eye issues and glad that our clinicians could help! We look forward to seeing you again soon.

“Thank goodness for Eye Academy. I had a very painful, sore eye and was seen straight away by The Eye Academy who diagnosed my condition instantly and gave me treatment. I was diagnosed with a corneal ulcer on my eye. I was very impressed by the service and knowledge of all the staff members who instantly put me at ease, particularly as I was worried about my eye health. They went on to assist me with a prescription and even administered the antibiotics onsite. I cannot wear contact lenses now for 4 weeks so the staff helped me choose a pair of prescription sunglasses and had them expressed in time for my holiday. The staff went above and beyond to advise and help me. I would highly recommend The Eye Academy. I won’t be going anywhere else from now on. 5 star in every way.”

Helpful Report

(Eye Academy Windsor) -

Thank you so much, we are so glad to help! We will see you soon and have a fabulous holiday!

“I was extremely happy with the service I received at the Eye Academy in Windsor, all of the staff were professional, helpful and friendly so I would highly recommend anyone to go there”

Helpful Report

(Eye Academy Windsor) -

Thank you for a lovely review, we're always happy to help!

“The eye test is the best you can get and covers all aspects of eye health which is so important and worth every penny. The staff are wonderful and caring and take the time to make sure everything is just right and you are fully satisfied and happy. Nothing is too much trouble. Highly recommended”

Helpful Report

(Eye Academy Windsor) -

Thank you for such a lovely review! We look forward to seeing you again soon!

“Amazing service, turned around my new sun glasses extremely quickly. Very helpful team with a can do attitude.”

Helpful Report

(Eye Academy Guildford) -

“I vistas the eye academy last week the staff were very friendly and took loads of time with me and listened to my concerns I was very impressed with the care they gave me and would most certainly recommend them to my friends”

Helpful Report

“Great service and attention to detail. David was outstanding and I appreciated the friendly approach and the time taken to get exactly what I wanted. Very highly recommended. The final spectacles are excellent and fit extremely well.”

Helpful Report

(Eye Academy Guildford) -

“Amazing service. Everyone very friendly.”

Helpful Report

“A few years ago I struggled to get correct correct prescriptions and glasses provided to me by high street brands, so I decided to try The Eye Academy. My experience was fantastic, the examination was comprehensive and the glasses provided to me corrected my vision perfectly. The staff care about the customer's needs. Everyone is friendly. Will recommend The Eye Academy to all I encounter.”

Helpful Report

(Underwood Eyecare Ferndown) -

“I would definitely recommend Underwood eyecare. I have been a customer for a number of years and never been disappointed. This year with COVID I felt that every precaution had been taken to keep customers and staff feeling safe. The examination was well conducted, fully explained and good advice given. Whilst not the cheapest, the range of frames and the service is excellent and my glasses were ready within a week.”

Helpful Report

(Underwood Eyecare Ferndown) -

“Very professional service from eye test to collection of my new glasses”

Helpful Report

“At long last I've found an Optician that really do take the time to make sure you walk out their shop very happy, having received a great professional service, from the eye examination to the fitting of the frames. Great display of different frames to choose from. Thoroughly recommended, Thank you Tracey.”

Helpful Report

(Underwood Eyecare Ferndown) -

“I have NEVER, in 15 years of going to Ellis and Thompson, had such a fantastic experience as I had today. I felt so cared for and so looked after by their entire team. My optician, who did all my exams was amazing - so dynamic, so knowledgable, super impressive. And all the new technology was so impressive. I actually enjoyed having an eye exam and being fitted for new glasses. There was a level of professionalism, organisation and care that I have not experienced before and I am with you permanently now!”

Helpful Report

(Ellis & Thompson Cobham) -

Eye Academy is rated 4.7 based on 718 reviews