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Eye Academy Reviews

4.7 Rating 718 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

4.7

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

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help@eyeacademy.com

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Eye Academy 5 star review on 7th August 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the care that I received at this opticians, my new reading glasses have just been fitted and are lovely, would definitely recommend Underwoods to my friends.”

Helpful Report

(Underwood Eyecare Ferndown) -

“Excellent service and staff very helpful”

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(Underwood Eyecare Ferndown) -

“Very pleased with the service. Very patient and helpful. Went away feeling good.”

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(Underwood Eyecare Ferndown) -

“Excellent first class service”

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(Underwood Eyecare Ferndown) -

“I am very pleased with my new glasses and the vision is much clearer.”

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(Underwood Eyecare Ferndown) -

“Really bad customer service. Wrong lenses 3times. Either the prescription was wrong or they were faulty. The staff in the Guildford store ask you when you'd like to come in and then tell you you can't when you say a day. I'm not bothered about seeing the same person especially when I had to go back so many times, so stop making out you want to be my friend. Just get the product correct. Still not really happy with the prescription or the glasses because the lenses are now wobbly after only a few weeks wear. Not good enough for the money you charge. Also asked for a copy of my prescription and was told it would be in the post within a few days and have once again had to chase it up. As the advert says I SHOULD HAVE GONE TO SPECSAVERS. won't be using you again or recommending you.”

Helpful Report

(Eye Academy Guildford) -

“Very friendly, professional, relaxed service, always helpful, supportive and willing. New glasses arrive very quickly, and always before the promised date. I've been a customer here with this practice (and under its previous guises), for 30+ years, and have always been more than satisfied. I'm very pleased to recommend this practice to others.”

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“Excellent service, very friendly, helpful staff. Very thorough sight test. Pleased with new spectacles. A thoroughly enjoyable experience in a modern, spacious environment. Highly recommend this practice.”

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“Efficient, polite and reassuring.”

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(Peepers Opticians Banbury) -

“My second visit for pair of Halsey. The service pre and post is always excellent and the staff very pleasant to deal with. HighY recommended”

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“My whole family has been going there for years and couldn’t be happier with the service and help we’ve received. Romana is great!”

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(Eye Academy Windsor) -

“From the very first contact with the receptionists, very friendly and helpful and very courteous. The eye specialist was really excellent, checking every aspect of eye care. Highly recommended. By the way, I was at the Ferndown, Doprset branch of eye Academy.”

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“The service and staff were excellent. Very happy with my new specs.”

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“Service excellent throughout.”

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“Very good service. First class.”

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“Thank you I love my new specs so much”

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“alice testing the app”

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“The eye examination is very through. All of the staff are delightful, nothing is to much trouble. There is an extensive range of eye wear. This is my second visit and I will definitely be going back again.”

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(Eye Academy Windsor) -

“Excellent customer service that was genuine not forced”

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(Eye Academy Windsor) -

“Feed back for Ellis & Thompson staff in Cobham- I have been a customer for 23 years and despite having not lived permanently in the UK for the last 13 years, I still ensure I come to Cobham as least twice a year for my eyes. The service level is exceptional, from the Optometrist to the kind and friendly service provided by the reception staff and last but not least, Kim and Alan. Alan's attention to detail in choosing the right design and Kim's overall care and attention for providing the best level of personal service is why, whether when I have lived in Australia or Brazil, I always come back to them year on year, Thank you so much for looking after me”

Helpful Report

(Ellis & Thompson Cobham) -

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Eye Academy is rated 4.7 based on 718 reviews