Eye Academy Reviews

Name: Eye Academy
Address: Eye Academy, Suite 12, Silwood Business Centre, Eye Academy, Suite 12, Silwood Business Centre, Bracknell Forest
Rating: 4.74

4.7 Rating 718 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

Metrics

Info

4.7

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

Visit Website

Email:

help@eyeacademy.com

Write Your review

Tell us how Eye Academy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Eye Academy 5 star review on 7th August 2019

Mr H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Romana correctly diagnosed a small retinal tear in my right eye during my routine annual check up. Without the knowledge, experience and equipment available at Ellis & Thompson I would likely have lost the sight in my left eye. What price your vision ? I could not be more happy with the care and attention that I receive from E&T. Without Romana’s prompt attention and follow up I could be facing a very different future. It is incredibly important to leave eye care to highly qualified practitioners. I may seem routine until it’s not. Thank you Romana and the whole team at E&T. I am eternally grateful. Best. Michael.”

Helpful Report

“The service and care is first class. The staff are absolute professionals and really know their stuff! From the excellent eye examination I received to helping me choose the best glasses and lens type to suit my needs I could not have been in better hands. I made the mistake of changing opticians for a couple of years and having now had a fantastic service at Eye Academy with my return visit I’m not going to change again.”

Helpful Report

“The eye academy staff were really welcoming, professional and knowledgeable. My eye assess was really detailed and I’m so happy with my new glasses- they make reading so much easier and more comfortable. I’m so glad I made an appointment! I had waited for a very long time due to not being able to afford to pay for the appointment and glasses as it was very expensive. But when is finally saved up it was really worth it and has greatly improved my quality of life, and a simple routine opticians appointment would not have picked up on the eye issues that needed correcting.”

Helpful Report

“My wife and I both had appointments with Ali over the last week. We found him most charming and personable. He was very conscientious and explained procedures in detail. We are both in our seventies with minor eye issues so were grateful for the consultation we had. Pleasant and worthwhile appointments.”

Helpful Report

“Having received a thorough eye examination and asked to come back in 2 years with no deterioration I was shown a selection of glasses to choose a new pair costing £300 which I declined. I came out confused as to why this was.”

Helpful Report

“The greeting by front of staff was friendly and cordial, attention to detail was flawless and Ali was very professional and yet caring. A more pleasant a place than my last visit 3 years ago. A wonderful transition.”

Helpful Report

“My eye test was efficient and honest . Great help was given with choosing my new glasses which arrived within the promised time. I am very pleased with the service I received.”

Helpful Report

“Excellent professional service. Issues raised presented in understandable detail.As well as eye test replaced faulty frame in a matter of days.”

Helpful Report

“After the chaos caused by the pandemic it was reassuring to get back to a normal eye check-up. I found Mr Yasen 'chairside manner' very friendly and unhurried. As the examination progressed I was very impressed by his willingness to give detailed answers and medical explanations to any questions I raised. It was a very enjoyable 45 minutes. So much better than visiting the dentist! At the spectacle fitting I found Tracey Gore equally attentive. In fact my only gripe would be the cost. Everyone has to earn a living but I just wish the price of glasses was much cheaper.”

Helpful Report

“Having specifically searched for specialist opticians and optometrists in Surrey I found Ellis and Thompson so decided to give them a call. Firstly, the receptionist Rebecca was absolutely fantastic. She listened, empathised, understood, and initially explained that they were fully booked but said that as I was keen to visit asap, she would speak to the senior optometrist on site and get back to me within half an hour which she did. Rebecca suggested upon her call back that I book in with Romana who is the senior optometrist and said they could fit me in that afternoon due to a cancellation. Rebecca explained what the Platinum Eye Exam would entail (this was what was recommended as well as what I wanted) and I went along. What can I say? Romana was beyond fantastic!! Thorough is an understatement - she listened to every word, carried out numerous specialist tests, and was extremely kind which is something I truly value and appreciate. No question was too much (I asked a lot!!) She explained everything thoroughly, even gave me some eye exercises to do, and her service was far beyond any optician I have ever visited before. She has specialist knowledge that goes further than straight forward eye examinations. I even had a question that I forgot to ask so called shortly after my appointment and Romana answered patiently without making me feel like I was bothering her at all. I was so grateful! Thank you Ellis and Thompson, your entire team are amazing people who make someone feel truly valued and you all take time in everything you do. I will absolutely recommend to everyone I know!”

Helpful Report

“Excellent friendly customer service. Highly recommended”

Helpful Report

“Excellent service, staff are friendly, patient and extremely knowledgeable. Thank you to David who ensured that the glasses fit perfectly.”

Helpful Report

“Excellent care an service by the team and the good service by David making sure your glasses fit in all areas. Many thanks”

Helpful Report

“Excellent service, very thorough, every step explained and care taken to ensure you understand the diagnosis. Staff very helpful. Very comfortable with recommendations without unecessary pressure.”

Helpful Report