Eye Academy Reviews

Name: Eye Academy
Address: Eye Academy, Ryehurst Barn, Ryehurst Lane, Binfield, Bracknell Forest
Rating: 4.74

4.7 Rating 718 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

Metrics

Info

4.7

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

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help@eyeacademy.com

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Eye Academy 5 star review on 7th August 2019

Mr H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and love my new glasses. Recommended for sure :-)”

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(Eye Academy Windsor) -

“Always excellent service”

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(Peepers Opticians Banbury) -

“Very good and quick service”

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(Underwood Eyecare Ferndown) -

“Professional service delivered with a smile...that brought tears to my eyes😂!”

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(Eye Academy Windsor) -

“I first went to the eye academy because their frames are much nicer, with more prestigious brands and attractive modern styles than the average high street shop. All staff was very amiable and willing to serve well but not all were very well trained. I also feel things take too long when it comes to preparing glasses. For example replacing lenses on a exisiting frame should not take two weeks (when you have to wear contacts instead or don't have a spare pair) - I had to ask for a quicker turnaround, which they did in two days in the end. I was also surprised that for returning customers they wanted me to sign disclaimers in case they break the glasses frames that came from their own shop originally... you usually get this request if the frames were sold esewhere. In the end they forgot to execute on that. Additionally I don't think the price was very competitive when replacing lenses only; charging for additional re-glazing didn't seem appropriate to me (especially when the glasses were originally done 18 months before in the same shop and undamaged). Last but not least I had to phone back as they had kept my prescription and I needed it for future reference, and I also asked them to send me a receipt for what I spent as I only got a credit card receipt which doesn't work for private health insurance (they could easily ask the customer whether they need a copy of the invoice there and then). So maybe a check list on paperwork transactions would be good for staff training.”

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(Eye Academy Windsor) -

“Helpful staff with prompt service”

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(Peepers Opticians Banbury) -

“Thorough eye test. Very friendly.”

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(Peepers Opticians Banbury) -

“Romana and her team are the most knowledgable caring professionals I have come across in this field. They have the most up to date equipment to ensure you receive the best quality of care and advice. In addition there choice of spectacules are amazing. I would thoroughly recommend this group to anyone. Gill Hardy”

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(Eye Academy Guildford) -

“AS always good service”

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(Peepers Opticians Banbury) -

“good sight test and patient help choosing frames, a personal ,quality service”

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(Peepers Opticians Banbury) -

“I felt comfortable each time I visited and each time I was cared for in a kindly manner.”

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(Peepers Opticians Banbury) -

“We had a great experience, very friendly, helpful and knowledgeable staff. We would definitely recommend Peepers”

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(Peepers Opticians Banbury) -

“Excellent, friendly, understanding staff”

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(Peepers Opticians Banbury) -

“I have always found Ann at Peepers to b a first class optician especially as I have a problem with one eye which is scanned each year.”

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(Peepers Opticians Banbury) -

“Excellent eye examinations . Would like to get an indication of frame prices before trying on. Can be embarrassing for someone if they pick an expensive pair and then find out that they of outside budget.”

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(Peepers Opticians Banbury) -

“All the staff at Peepers are always extremely helpful and kind.”

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(Peepers Opticians Banbury) -

“.”

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(Peepers Opticians Banbury) -

“Flawless start to finish!”

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(Eye Academy Windsor) -

“A very pleasurable experience. All staff extremely helpful and professional. Many thanks for all your help.”

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(Underwood Eyecare Ferndown) -

“Peepers have been my opticians since moving to Banbury in 1990. They provide an excellent service and have always provided good advice.”

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(Peepers Opticians Banbury) -

Eye Academy is rated 4.7 based on 718 reviews