expressunlocks.com Reviews

Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

4.6 Rating 1,461 Reviews

92 %

of reviewers recommend expressunlocks.com

Company Reviews

Metrics

4.6

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com 5 star review on 24th November 2024

Mahmood Al-mohammedawi

expressunlocks.com 5 star review on 31st August 2024

Kerry Newton

expressunlocks.com 5 star review on 30th August 2024

Anonymous

Anonymous // 01/01/2019

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“Very easy to do even for a cave man like me. Instructions very straight forward and once the information requested was inputted it only took 5 minutes to unlock the phone. Very satisfied customer.”

Helpful Report

Posted 3 months ago

Hi Mr. Clarke, Thank you so much for your positive feedback! We're thrilled to hear that the unlocking process for your iPhone 12 Pro was straightforward and quick. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked phone! Best regards, Charlotte

Posted 3 months ago

“Very good instructions provided. When the unlock codes came, it worked the first time. When I recently inserted a new sim card. it worked also on the first time.”

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Posted 3 months ago

Hi Robert, Thank you so much for your positive feedback! I'm thrilled to hear that the unlock codes worked seamlessly for you. It’s great that you were able to successfully use a new SIM card right away as well! If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked Samsung Galaxy Z Fold 3 5G! Best, Charlotte

Posted 3 months ago

“A fantastic, no nonsense company to deal with!! My phone was unlocked from ee network in a matter of minutes, so i am now free to use whatever network i like. I would absolutely recommend this company 100%, you won't be disappointed! 😁”

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Posted 3 months ago

Hi Joe Wiltshire! Thank you so much for your fantastic review! We’re thrilled to hear your Huawei P30 Pro was unlocked quickly and that you're now free to explore different networks. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need further assistance or have any questions, feel free to reach out. Enjoy your unlocked phone! 😁 Best, Charlotte

Posted 3 months ago

“I dont expect to be this fast and easy to unlock my phone to other network, fast and reliable.”

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Posted 3 months ago

Hi Bryan, Thank you so much for your positive feedback! We're thrilled to hear that you found the unlocking process quick and reliable. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy using your iPhone 13 Pro on the new network! Best regards, Charlotte

Posted 3 months ago

“It was a very easy and straight forward process to unlock my phone for in preparation for my holiday to the Caribbean”

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Posted 3 months ago

Hi Rashai Williams, Thank you so much for your kind words! I’m delighted to hear that you found the unlocking process easy and straightforward, especially with your upcoming holiday to the Caribbean in mind. If you have any further questions or need assistance, feel free to reach out. Enjoy your trip! 🌴📱 Best, Charlotte

Posted 3 months ago

“Unlocked old I phone 6s from O2 took a week as had to go to apple. Had prompt communication when complained. Was beginning to think it was a scam but came through and unlocked the phone. Would recommend! Just have patience!”

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Posted 3 months ago

Hi Rich, Thank you so much for your review! We truly appreciate your patience and understanding throughout the unlocking process. It's great to hear that we were able to resolve the issue and unlock your iPhone 6S. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help! Best regards!

Posted 3 months ago

“Service was easy and fast”

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Posted 3 months ago

Hi Lewis, Thank you for your feedback! I’m so glad to hear that you found our service easy and fast. If there’s anything specific you’d like to share about your experience or any other way we can assist you, please feel free to let me know. Your satisfaction is important to us! Best regards!

Posted 3 months ago

“Easy enough process, worth going through an official site”

Helpful Report

Posted 3 months ago

Dear Miss Evans, Thank you for reaching out! I see that you’ve successfully completed your unlocking process for your Galaxy S21 5G with us. That's great news! I understand that navigating the payment steps can be a bit overwhelming, but all fees, including the Eligibility Check and the Unlocking Payment, are clearly outlined on the checkout page before purchase. This ensures transparency for our customers as they proceed through the unlocking process. If your status shows "Unlock Complete," your device should now be ready to use with other networks. If you need any help with setting it up or have further questions, please don’t hesitate to ask. We're here to ensure you're satisfied with our service! Best regards, Charlotte

Posted 3 months ago

“Very easy to use website, said 4 days to receive the code which I was happy with and arrived it just over 24 hours which was brilliant. Definitely use again if I ever need it.”

Helpful Report

Posted 3 months ago

Hi Mr. Pardoe, Thank you for your kind words! We’re thrilled to hear you found our website easy to use and that the unlocking code arrived sooner than expected. Your satisfaction means a lot to us, and we’re here to help whenever you need our services again. If you have any questions down the line, feel free to reach out! Best regards!

Posted 3 months ago

“Really quick unlock service, would definitely recommend. The whole process of unlocking my phone was completed in just over an hour for my old, vodafone, locked galaxy note10.”

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Posted 3 months ago

Hi Alan, Thank you so much for your fantastic review! We're thrilled to hear that the unlocking process for your Galaxy Note10 was quick and efficient. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, feel free to reach out. Enjoy using your unlocked phone! Best regards, Charlotte

Posted 3 months ago

“Whilst unlocking was pretty easy and fast to do, don’t be fooled into thinking that it will only cost £11.99, as shown on clicking the unlock link. This £11.99 is to pay for step 1 only, the pre-unlock checks. Once complete, they then advise that the £11.99 is non-refundable and you are required to pay a further £26 to complete the unlock. Pretty sharp practice at best and far from transparent. This is apparently shown in the small print that I def saw no sight of throughout the process. I hate feeling ‘had’ which I most definitely now feel.”

Helpful Report

Posted 3 months ago

Hi Nicholas, Thank you for your feedback. I understand how the breakdown of costs can feel frustrating, so I appreciate your honesty. Just to clarify, the initial £11.99 covers the Eligibility Check to ensure your phone can be unlocked, and the subsequent payment of £26 is for the actual unlock process. This breakdown is indeed outlined on the checkout page to maintain transparency, and we strive to keep our customers informed. Since your unlock status is "Unlock Complete," I'm glad to hear that everything has gone through successfully! If you have any questions about your unlocked iPhone 13 Pro or need any further assistance, please feel free to reach out. We're here to help! Best, Charlotte

Posted 3 months ago

“Unlock worked and only took around 2hrs. But there are hidden costs, after the initial reasonable payment, they then ask for another larger payment to complete the process. I found that a bit odd but it dud work and got my dad set up with his 'new' phone.”

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Posted 3 months ago

“Unlock your phone for £11.99 scam”

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Posted 3 months ago

Hi E J Carmody, Thank you for your feedback! I understand your frustrations regarding the payments and the unlocking process for your Samsung Galaxy A40. To clarify, the first payment of £11.99 was for the Eligibility Check, which ensures your device can be unlocked, and the £26 you paid was for the Standard Unlock. These costs are outlined prior to your purchase on our checkout page, as we require an Eligibility Check followed by the Unlocking Payment to complete the process. Your current order status indicates "Reported as Not Unlocked, waiting customer feedback." This means we need your input to proceed. If you could provide that, we’d be able to move forward and assist you further. Please let me know how you'd like to continue, and we’re here to help! Best, Charlotte

Posted 3 months ago

“The process is simple and fast. Thank you Ee”

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Posted 3 months ago

Hello Elisabeta, Thank you for your review! We’re thrilled to hear that your unlock is complete. 🎉 Just to clarify, the process for unlocking your Samsung Galaxy Z Flip 3 does require two payments: the £11.99 for the Eligibility Check and the £26.00 for the Standard Unlock. This breakdown is provided on our checkout page to maintain transparency. If you have any questions or need further assistance, please feel free to reach out. Enjoy using your unlocked phone! Best wishes, Charlotte

Posted 3 months ago

“The user interface is clear and easy to navigate. It was unclear that there would be an additional payment after the eligibility check. This should be made more clear with the full cost of the unlock stated up front in a clear way so your customers may make an informed choice. Following the payment, the progress report in the web browser showed the unlock progress to be 7% complete. However, I received an email soon after the second payment to inform me that the phone had been unlocked. It is unclear whether the progress tracker in the browser is up to date or not.”

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Posted 3 months ago

Hi Thomas, Thanks for sharing your feedback! I understand the frustration regarding the additional payment after the eligibility check, and I apologize if it wasn't clearly communicated. On our checkout page, we do provide an outline of all costs involved, including the Unlocking Payment. This helps ensure that our customers can make informed choices before completing their purchase. I'm glad to inform you that your order status is "Unlock Complete"! It sounds like the process moved along faster than initially shown on the progress tracker. These updates can sometimes vary, but I’m glad you were notified via email as soon as your unlock was completed. If you have any more questions or need further assistance, feel free to reach out. Enjoy using your unlocked iPhone 11! Best, Charlotte

Posted 3 months ago

“Don’t pay these guys any money. There are cheaper and far better options. They are buying their good ratings. Disgusting… I still stand by it.”

Helpful Report

Posted 3 months ago

Hi Ioan Zorea, I’m sorry to hear that you're feeling this way. I assure you that our service prices and policies are clearly outlined at checkout, as you've seen when making your £11.99 payment for the Eligibility Check and £26 for the Standard Unlock. I'm glad to inform you that your order status is "Unlock Complete," meaning your Apple iPad should now be unlocked. If there are any issues, please feel free to reach out, and I’ll be happy to assist you further. Thank you for choosing us! Best, Charlotte

Posted 3 months ago

“I was able to unlock my iphone 14 pro max and use it with another company I successfully unlocked my iPhone 14 Pro Max and now I'm using it with a different phone company.”

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Posted 3 months ago

Hi Irene, Thank you for your feedback! I'm thrilled to hear that you successfully unlocked your iPhone 14 Pro Max and are now using it with a different carrier—what a great outcome! If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone! Best wishes, Charlotte

Posted 3 months ago

“Good service, clear instruction and easy to follow. Didn’t appreciate there was two separate payments but had I read before diving in this is clearly noted. Reasonable costs and unlock was completed within 30mins. Fast and efficient service, would definitely recommend.”

Helpful Report

Posted 3 months ago

Hi Oliver, Thank you so much for your kind words! We're thrilled to hear that you found our service fast and efficient, and that the unlocking process was completed swiftly. I understand that you were surprised by the two separate payments; our checkout page does outline all costs before you confirm your order. We strive to keep everything clear for our customers! If you need any assistance in the future or have questions, don’t hesitate to reach out. We really appreciate your recommendation! Best regards, Charlotte

Posted 3 months ago

“Thought I’d have to go through a long process to try and get my phone unlocked but using the express unlocked made it super easy and simple. My phone was unlocked in less than an hour”

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Posted 3 months ago

Hi Tash Watson, Thank you so much for your wonderful feedback! We're thrilled to hear that you found the unlocking process easy and that your Samsung S10+ was unlocked in less than an hour. We strive to make everything as seamless as possible for our customers. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your newly unlocked phone! 😊 Best regards, Charlotte

Posted 3 months ago

“It was quite easy to use and there were clear instructions on what to do and how to do it also the website was designed very well making it easy to access”

Helpful Report

Posted 3 months ago

Hi William, Thank you for your feedback! I’m glad to hear that you found our website easy to use and enjoyed the clear instructions. It’s great to know you had a smooth experience overall. Since your order status is "Unlock Complete," if your Samsung Galaxy S9 doesn't prompt for an unlocking code, you may need to consider a Remote USB unlock at an additional fee. Please let me know if you have any questions about this process; I’m here to help! Looking forward to making your unlocking journey even better! Best, Charlotte

Posted 3 months ago

expressunlocks.com is rated 4.6 based on 1,461 reviews