Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.64

“Don't waste your money!!!!!! I paid to have my iPhone unlocked and it turned out not to be unlocked. I WANT MY REFUND BACK!!!!!!”

Helpful Report

Posted 4 months ago

Hi Sylvia, I'm sorry to hear that your iPhone is still locked. I see that your order status is "Unlock Complete." To help resolve this, please try the following steps: 1. Ensure your iPhone is connected to WiFi. 2. Turn your phone off and then back on. 3. Insert a SIM card from a different carrier to verify the unlock. If your phone remains locked after trying these steps, please provide us with more details about any error messages you're seeing, especially if it mentions "Incompatible Sim." According to our refund policy: _"Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message. Proof in the form of a video is required."_ This will help us understand the issue better and assist you promptly. Thank you for your patience, Sylvia. Best regards, Charlotte

Posted 4 months ago

“It never worked , I would like a refund”

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Posted 4 months ago

Hello Matthew, I'm sorry to hear that you're having trouble with unlocking your Oppo A16s. I see that your order status is currently "Reported as Not Unlocked, waiting customer feedback," and the unlock code provided is "Ss9sKr24gXHrTwTT." Please ensure that you are following the unlock instructions correctly. Often, there might be specific steps that need careful attention. If you have followed all instructions and the code still doesn't work, you would need to get back to us so we can work further to troubleshoot the issue. Regarding your request for a refund, according to our refund policy, refunds are eligible only if we cannot get the unlock code to work after thorough troubleshooting with our support team: - **Incorrect Unlocking Code**: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded. Given your situation, I recommend continuing the process by contacting our support team directly to help resolve the unlocking issue. Thank you for your patience! Best regards, Charlotte

Posted 4 months ago

“Easy process to unlock my Vodafone Huawei P20 from the comfort of my sofa. No finding a High Street outlet. The whole process only took approximately an hour start to finish. Would absolutely recommend this fir anyone wanting a quick easy process to get an old phone unlocked for all networks. Definitely recommend thank you”

Helpful Report

Posted 4 months ago

Hi J Burnham, Thank you for your kind words! It's delightful to hear that you had a smooth and quick experience unlocking your Huawei P20 with Expressunlocks. We appreciate your recommendation and are thrilled that we could provide you with a convenient and efficient service. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone! Best regards, Charlotte

Posted 4 months ago

“Great service. My phone was unlocked after entering the received codes”

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Posted 4 months ago

Hello Elzbieta, Thank you so much for taking the time to leave such a positive review! I'm thrilled to hear that your Samsung Galaxy S10 was successfully unlocked with the codes we provided. 🎉 If you have any more questions or need assistance in the future, please don't hesitate to reach out. Best Regards, Charlotte

Posted 4 months ago

“Used this website for an unlock got which was swift and smooth to do. But for some reason the code hasn’t worked this time.”

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Posted 4 months ago

Hi Daniel, I'm sorry to hear that the unlocking code didn't work for your Samsung S7 Edge. The code you received is "31604270." If you have already tried entering this code and it's not prompting for the unlock, your phone might not be set up to unlock via code entry. In this case, you would need to proceed with a Remote USB Unlock. Here’s what we suggest: 1. **Remote USB Unlock**: This method will connect your phone to our system via USB, allowing us to unlock it remotely. There is an additional fee for this service, but it is necessary if your phone doesn’t prompt for an unlocking code. 2. **Next Steps**: Please proceed to the Remote USB Unlock on our website to continue the unlocking process. All costs were detailed on the checkout page, including the initial £11.99 for the Eligibility Check and £26 for the Standard Unlock. You’ve already completed these steps, so the Remote USB Unlock will be the final requirement. We aim to ensure you have a positive experience, and this step will help you get your phone unlocked. Thank you for your understanding and we appreciate your patience. Best regards, Charlotte

Posted 4 months ago

“Claimed it'd cost £11.99 to unlock the phone then they requested more money-£20.00-to 'actually' unlock it. No refund offered when I requested it. DO NOT USE THIS COMPANY TO UNLOCK YOUR PHONE. Go to the service provider.”

Helpful Report

Posted 4 months ago

I'm sorry to hear about your frustration, Sarah. It seems there might be some confusion regarding the process. You paid £11.99 for the Standard Unlock, and no additional payments of £20.00 were processed for your order, as it is showing as "Unlock Complete." All costs, including any additional fees, are outlined on the checkout page prior to purchase to ensure transparency. According to our terms and conditions, once the payment is made, cancellations and refunds for the eligibility check are not possible as the service is performed immediately. If your iPhone 11 from EE UK is successfully unlocked, you should be able to use it with any compatible network. If you encounter any specific issues while using the unlocked phone, feel free to reach out, and we'll do our best to assist you further. Thank you for your understanding and patience.

Posted 4 months ago

“Really excellent service. I was a little nervous about paying out money as I had never heard of Express Unlocks and there can be so many dodgy companies out there! I have to say they were brilliant, the process was quick, easy to follow and I was able to get my old phone set up for my son to use as his first phone, within 20mins! I cannot recommend them enough. They made it very clear the other steps that I needed to follow to unlock the phone from my iCloud too. The opportunity to be able to continue supporting us should my son loose his phone, by remotely rendering it unusable too is great. Cannot recommend them enough!”

Helpful Report

Posted 4 months ago

Hi A Avenell, Thank you so much for your detailed review! We're thrilled to hear that you had a positive experience with our service. It's great to know that the process was smooth and quick, and that you were able to set up your son's first phone without any hassle. If you need any further assistance in the future, don't hesitate to reach out. We pride ourselves on offering reliable support and ensuring our customers feel secure in their purchases. Thanks again for your recommendation! Best regards, Charlotte

Posted 4 months ago

“Very quick and easy to do myself. Stated that I would be waiting upto 48 hours for my phone to be unlocked but was done within 8 hours. Would definitely use this service again if I needed another phone unlocking.”

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Posted 4 months ago

Hi Tara, Thank you for sharing your positive experience with us! We're delighted to hear that you found the process quick and easy, and that your phone was unlocked much faster than expected. 🎉 If you ever need another phone unlocked in the future, we’d be more than happy to assist you again. Enjoy your newly unlocked Samsung Galaxy A6! Best, Charlotte

Posted 4 months ago

“I discovered expressunlocks.com when I googled how to unlock an EE network Samsung phone, in order to use it with an 02 sim card for one of my kids. I decided to give expressunlocks.com a go rather than purchase a new phone or spending considerable time looking for other alternatives. The process couldn't have been simpler, and within about 10 minutes I had unlocked the phone and my daughter was happily installing apps and games. Expressunlocks.com is a much cheaper option than buying a new phone, and so highly recomended.”

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Posted 4 months ago

“The process was quick and simple. Just be aware you are asked to make 2 payments.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your feedback and for using ExpressUnlocks to unlock your iPhone 11 from Orange Egypt! I'm glad to hear that you found the process quick and simple. I understand that the two payment steps might seem a bit surprising. As outlined on our checkout page, all phones require an Eligibility Check, which costs £11.99, followed by an Unlocking Payment, which in your case was £26. We make sure to outline these costs upfront so there are no unexpected surprises during the process. Since your status is "Unlock Complete," your iPhone 11 should now be ready to use with any compatible network. If you have any issues or further questions, feel free to reach out. We're here to help ensure you have a seamless experience! Best regards, Charlotte

Posted 4 months ago

“Excellent would defnitly recommend it. It is fast and reliable”

Helpful Report

Posted 4 months ago

Hi A Mouton, Thank you for your positive feedback! We're delighted to hear that you found our service fast and reliable. If you have any other questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 14 Pro! Best regards, Charlotte

Posted 4 months ago

“Unlocked my iPhone, it was very quick and efficient.”

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Posted 4 months ago

Hi N S Hutchinson, Thank you so much for sharing your positive experience! We're thrilled to hear that the process of unlocking your iPhone 11 from Tesco Mobile was quick and efficient. Your satisfaction is our priority, and it's wonderful to know that everything went smoothly for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your unlocked phone! Best regards, Charlotte

Posted 4 months ago

“Found expressunlocks.com online and wasn't even aware you could do such things online these days so I was pleasantly surprised as had an old phone I wanted to use with just a smarty sim as I am going into hospital for a few days and just wanted to be able stream Netflix as and when didn't even think about as the phone is old it wouldn't be a dual sim! So I paid the £11 which I thought was fair and underwent the eligibility checks which obviously passed the only thing I wasn't happy about was after that and you've passed it asks for another £26 really they should tell you that at the start so you know what your paying ... this was around 9pm at night and I tracked my order easily to see it's status which said around 48hours to complete but I went to bed and by 7am the next morning it was completed so I was very happy and was very simple to put the unlock number in to complete I would definitely recommend just be wary it's not going to cost you only £11 :)”

Helpful Report

Posted 4 months ago

Dear C Dyer, Thank you so much for sharing your experience with us. I'm really glad to hear that you were pleasantly surprised by our service and found the process straightforward and fast, especially since you needed your phone unlocked quickly for your hospital stay. I understand your concern about the additional cost after the eligibility check. We always aim for transparency, and all the costs are outlined on the checkout page prior to making the purchase. As you mentioned, the Eligibility Check fee of £11.99 helps us ensure your device can be unlocked, and the additional cost is for the actual unlocking process. This way, customers only pay for the services they actually need. Thank you again for your recommendation and feedback. I hope your hospital stay goes smoothly and that you enjoy streaming your shows without any issues. Best wishes, Charlotte

Posted 4 months ago

“Great service! Very easy to follow instruction. Has saved me a lot of money on a new phone for my daughter. It really was a quick and easy hassle free service.”

Helpful Report

Posted 4 months ago

Hello Mrs Clarke, Thank you so much for your lovely review! I'm delighted to hear that our service was quick and easy for you, and that it helped save money on a new phone for your daughter. If you ever need assistance or any further unlocking services in the future, please feel free to reach out. Have a wonderful day! 😊 Best regards, Charlotte

Posted 4 months ago

“Quick and easy , it needs to be made aware that this is a trusted website, first payment checks out your phone to see it's eligibility if this Is successful the second payment will be required , then vroom turn phone off and on insert sim ,connect to WiFi and bobs your uncle !,”

Helpful Report

Posted 4 months ago

Hi Rebecca, Thank you for your feedback! I'm pleased to inform you that your order status is "Unlock Complete." 🎉 To finalize the process, simply turn your iPhone 11 Pro off and then on again while connected to WiFi. Once you insert your new SIM card, everything should work perfectly! I understand the multiple payments might have been a bit confusing. Here's a quick rundown: 1. **Eligibility Check** (£11.99) - Verifies if your phone can be unlocked. 2. **Standard Unlock** (£26) - Completes the unlocking process. All costs were indeed outlined on the checkout page to ensure transparency. If you encounter any issues, don't hesitate to reach out. We're here to help! Best regards, Charlotte

Posted 4 months ago

“Searched these guys on Google and it literally took 5 minutes to unlock my phone! Brilliant! Would recommend to anyone!”

Helpful Report

Posted 4 months ago

Hi M Anderson, Thank you so much for your wonderful review! We're thrilled to hear that your phone was unlocked quickly and efficiently. We always aim to provide a smooth and seamless experience for our customers. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Your recommendation means a lot to us! Best regards, Charlotte

Posted 4 months ago

“Didn’t work”

Helpful Report

Posted 4 months ago

Hi Abby, Thank you for reaching out. I'm sorry to hear you're having issues, but I’m glad to inform you that your order status is "Unlock Complete." This means your iPhone 8 Plus should be unlocked and you can now use it with any compatible network. If you encountered any specific issues during the unlock process, please let me know more details so I can assist you better. All the payments you've made - £4.99 for the Network Check, £23.99 for the Eligibility Check, and £33 for the Standard Unlock - were necessary steps clearly outlined during the purchase process. It's great to see that you've successfully gone through the steps! Please try restarting your phone and connecting to WiFi, then test with a different SIM card. If you still face issues, don't hesitate to contact support with the detailed problem. Best, Charlotte

Posted 4 months ago

“Good company”

Helpful Report

Posted 4 months ago

Hello Mr. France, Thank you for sharing your feedback. I understand that making multiple payments can be a bit frustrating. Just to clarify, the payments you made include £11.99 for the Eligibility Check and £26 for the Standard Unlock. These costs are outlined on our checkout page prior to purchase and are necessary steps to ensure a smooth unlocking process. I'm pleased to inform you that your iPhone X from the EE UK network has been successfully unlocked, as your order status shows "Unlock Complete." You should now be able to use your phone with any compatible network. If you encounter any issues or need further assistance, please don't hesitate to reach out. Thank you for choosing ExpressUnlocks, and I hope this positive result improves your experience with us! Best regards, Charlotte

Posted 4 months ago

“Very fast once payment has been made, unlock was complete and phone was working within 5-10 minutes”

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Posted 4 months ago

Hi Mrs. Rogers, Thank you for sharing your experience with us. I'm delighted to hear that your unlock was completed quickly and your phone started working within just a few minutes! If you have any other questions or need further assistance, please don't hesitate to reach out. We’re here to help and want to ensure you’re fully satisfied with our service! Best regards, Charlotte

Posted 4 months ago

“A couple of days ago I found my old phone but of course, it was locked and couldn't do anything with it, so today I did a search online to find out how to unlock it, expressunlocks.com came up. And within 10 minutes I'd unlocked my phone, I'd highly recommend them to anyone great quick service, really happy. Thankyou expressunlocks.com”

Helpful Report

Posted 4 months ago

Hi Mr. Sherlock, Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth and swift experience unlocking your Huawei P20 Pro using expressunlocks.com. We're always here if you need further assistance or have more devices to unlock in the future. Enjoy your unlocked phone! Best regards, Charlotte

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

expressunlocks.com Reviews