Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 819 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

Write Your review

Tell us how Express Electrical made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received any invoice for my order automatically otherwise it was alright”

Helpful Report

Posted 2 months ago

“The package arrived but had been opened before and the fitting instructions are missing.”

Helpful Report

Posted 4 months ago

“As expected”

Helpful Report

Posted 7 months ago

“The ordering was simple - great! They contacted me with an alternative offer to save money - great! But the packaging was terrible, the box arrived completely open, with all contents accessible - I THINK everything is there, but will check tomorrow.”

Helpful Report

Posted 10 months ago

“Purchased 2 wall vents, sadly they didn’t have insect mesh, as the one from the same manufacturer I purchased elsewhere.”

Helpful Report

Posted 11 months ago

“Good performance”

Helpful Report

Posted 1 year ago

“Item was showing as in stock , turned out it wasnt ..waiting on it ariving from germany After a stort delay i did get a email responce apoligising for the delay form the manger Good price , good service , shame about the delay when shown in stock x”

Helpful Report

Posted 1 year ago

Hi Leon, we're sorry to hear that we couldn't fulfil your order straight away. From time to time, supplier delays mean that we cannot fulfil orders as quickly as we'd like. Whilst this is extremely rare, we want to reassure you that we will dispatch your order as soon as the stock arrives with us.

Posted 1 year ago

“They couldn't deliver my order because the one I ordered was broken and they weren't going to have any more in stock, which was disappointing. But they did refund me quickly and their communication was good.”

Helpful Report

Posted 1 year ago

Hi James - we're sorry that we couldn't fulfil your order on this occasion. It is equally disappointing for us and do hope we will see you again soon.

Posted 1 year ago

“Was what as ordered but ordered on the Sunday way meant to be delivered on Tue job was on Wednesday it turned up on Thursday”

Helpful Report

Posted 1 year ago

Hi Darrell - we're sorry to hear that your order was not delivered in time. Tracking shows that your order was dispatched using a next day delivery service. However, on this occasion, Parcelforce took longer to deliver. We can only apologise on behalf of the courier and hope this wouldn't effect you shopping with us in the future.

Posted 1 year ago

“Easy to order but unfortunately the items I purchased and delivery date sorted where the. Not available but I was called to let me know and a new delivery date sorted”

Helpful Report

Posted 1 year ago

Hi Christopher - thank you for taking the time out to leave us a review. See you again soon!

Posted 1 year ago

“I was informed of my order being delivered but It wasn’t clear when I placed my order for me to request where to leave it if I was out , it was only ‘after’ an attempted delivery that I was given the options”

Helpful Report

Posted 2 years ago

Hi Suzanne - thanks for taking the time to leave us a review. As we use an external courier, at present, we are unable to offer customers the option to select a safe-place to leave parcels due to the risk of theft. Your feedback is important to us which helps us improve our customer experience.

Posted 2 years ago

“Royal Mail loss my parcel and didn’t let any one know so written a review which was picked up by the company and got on the the problem right away and maznaged to get a replacement item”

Helpful Report

Posted 2 years ago

Hi Craig - we are pleased that we could get this resolved for you. We don't often get reports of missing parcels, but it is very disappointing on the odd occasion that we do. As this has now been resolved, would you be willing to update your star rating based on the service you received?

Posted 2 years ago

“Arrive quickly and good quality”

Helpful Report

Posted 3 years ago

“OK fast service”

Helpful Report

Posted 3 years ago

Express Electrical is rated 4.5 based on 819 reviews