Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 740 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest prices i could find online for almost everything i needed. Delivery came no probs. Cheers guys”

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Posted 2 years ago

Hi there - thank you for your review! We're really glad you enjoyed your experience with us - hope to see you again soon!

Posted 2 years ago

“Very good service would definitely use again”

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Posted 2 years ago

Hi Sarah - thank you for your positive review! We really appreciate it.

Posted 2 years ago

“FRAUDSTERS DO NOT USE UNDER ANY CIRCUMSTANCES Ordered items in good faith, advertised as available - they weren’t. Waited over 8 weeks for delivery. Delivery never arrived, Express Electrical blamed courier despite courier never once leaving a card or appearing on my CCTV. Rearranged delivery, didn’t show. Requested refund EXpress Electrical refused as they didn’t have goods in their possession. Parcelforce confirm items back with Express Electrical and still no refund despite asking several times. Have reported to fraud dept of PayPal, my credit card provider and police. DO NOT USE UNDER ANY CIRCUMSTANCES”

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Posted 2 years ago

“Excellent customer service on the phone - helped me find the product I needed no bother”

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Posted 2 years ago

“Very helpful staff on the phone helped me find the product I needed”

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Posted 2 years ago

“Excellent communication on delivery through email and my order was dispatched the same day I ordered meaning I had my order next day”

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Posted 2 years ago

“Quick delivery, competitive on price and easy to order. Will order again.”

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Posted 2 years ago

“My order arrived today but was missing a smoke detector. very difficult to contact them I have sent an email (I think) and tried to contact them via the get in touch messenger which wouldn't sent. Happy to retract this if and when my order is completed.”

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Posted 2 years ago

“Brilliant price, brillaint delivery times, qaulity gear”

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Posted 2 years ago

“How a company loses new customers and customers for life, extremely unprofessional and completely out of touch & incapable. Only service experience this company gave me was when they took my money hundreds of pounds they over promised and certainly didn’t deliver without any apology. Today I celebrate as I finally got my refund through PayPal thanks to them and them only for fighting for my refund as the company wasn’t capable of answering the phone.”

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Posted 2 years ago

“Ordered smoke alarms Jan, said they would arrive in Feb. Never arrived, told they would be shipped first week in March. Waited until the end of March and still didn’t turn up.”

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Posted 2 years ago

“By the look of the reviews I am not the only one who has been scammed by the low prices for the smoke alarms. Requested a refund almost 4 weeks ago and all I get is emails saying my refund has been processed. They claim the money has left their account even though I don’t have my refund yet. AVOID THIS COMPANY. I wish I had checked the reviews first”

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Posted 2 years ago

“I’m another victim of paying hundreds of pounds to fulfil a requirement by law in Scotland I made the order end of January now it’s end of March so have requested full refund, very disappointed In companies such as this that continue to take orders and can not meet the customers minimum expectations although I bet there bank account looks healthy!”

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Posted 2 years ago

“Same as all the other comments, ordered smoke/heat alarms at the start of February and told would be delivered in 14 days, still not arrived by middle march and no communication from the company. Blows my mind that they will keep taking people's money for orders that they clearly know they can't fulfil, proper scammers, I would stay well away”

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Posted 2 years ago

“Ordered smoke and heat alarms from this company in January 2022 and have still not received anything by middle of March 2022. Express Electrical still sell them on their website stating they will be dispatched in 14 days. Requesting a refund today which I hope I will get a response from.”

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Posted 2 years ago

“Order 3 fire alarms and one heat alarm at the end of January. Still have not received. Just been getting automated emails back telling me there is a delay with the order even thou when i placed the order they said they where in stock just like it says now but there was no message saying you would be waiting until April. Have request my money back today. Before I loss that aswell.”

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Posted 2 years ago

“I ordered alarms and was told 14 days for delivery. I was then contacted and told March but I could cancel and money would be refunded within 48 hours. I did cancel and have yet to receive anything! They don't answer emails, they don't answer their sales phone. I called their head office and was told a director would be in touch. Nothing! This is an un-trustworthy company who have taken nearly £200 off me and effectively stolen it. DO NOT TRUST!”

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Posted 2 years ago

“Ordered 4 weeks ago. After no receiving my order I contacted them to find out what was going on. They assured me that there was no issues with stock and was just taking time to post all the orders. A few days later I got an email saying they don't have stock even if their website is still showing as in stock. Since then, only automatic replies.”

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Posted 2 years ago

“Ordered an in stock item. finally got a refund 4 weeks later due to item not being sent. Luckily ordered through Paypal or probably would not have got money back.”

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Posted 2 years ago

“Ok this is deserved... I gave these guys grief for poor communication and concern for length of time they took to deliver. Well, I received 2 smoke and 1 heat just over 3 weeks from my order. I didn’t receive an email confirmation. And only got automatic reply’s when I tried to email them. Thus the concern. 3 units delivered, 3 units fitted Absolutely no fuss. Cost me less than £100 for all 3 Other suppliers were quoting £80 a unit. 100% back these guys and anyone in the same position I was in. Give it time. They came in less than a month for me. Although Express Electrical Ltd you could be better at your customer communication. Automatic email replies do not promote confidence in your customers. Just saying. Cheers guys Wear ear plugs when testing, they are feckin loud.”

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Posted 2 years ago

Express Electrical is rated 4.5 based on 740 reviews