Express Electrical Reviews

Name: Express Electrical
Address: Express Electrical, Miry Lane, Wigan, Lancashire
Rating: 4.48

4.5 Rating 740 Reviews

87 %

of reviewers recommend Express Electrical

4.5

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01942 311000

Email:

onlineenquiries@expresselectrical.net

Location:

Express Electrical,
Miry Lane,
Wigan
Lancashire
WN3 4AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“'in stock' items took 4 weeks to arrive. Continued to advertise and take further orders despite being unable to fulfil the backlog. Disappointing. Items did eventually arrive though.”

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Posted 2 years ago

“Ordered some HiSpec alarms, as they apparently had them in stock. Three weeks later, and no sign of the order. No response to several emails, and unable to get anybody on the phone. All you get is a prerecorded message saying to allow 14 days for delivery. Any negative comments put on their Facebook page are being deleted as soon as you post them. Will be doing a credit card charge back as soon as I can.”

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Posted 2 years ago

“£300 pound order still hasn’t shown up after 16 days, they don’t answer the phone and remove all Facebook comments..shocking company, if they haven’t any stock left, then don’t take peoples money…”

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Posted 2 years ago

“Shocking customer service. Five days after ordering heat and smoke alarms they told me they had a backlog of orders and it would be another week before they could deliver. Ordered alarms from another supplier on a 48 hour delivery and cancelled Express Electrical order. Express Electrical despatched their order even though I'd cancelled it and refused to respond to emails. The order was returned to sender when it arrived, as it was no longer required. Luckily, I paid for the order through PayPal and they have refunded the money. If you need to buy alarms, DON'T use Express Electrical!”

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Posted 2 years ago

“This is a dreadful company to deal with. Items claimed to be in stock, money taken then no product delivered. Automated reply service so no way of contacting them. Stay clear of these chancers.”

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Posted 2 years ago

“If your looking for a company who have fantastic customer services then this is it - everytime I contacted them to place smoke alarm orders they couldn't do enough - will GRW Handyman Services we will be using you all the time ty”

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Posted 2 years ago

“Absolutely joke of a company . Slow delivery without any communication. Unfulfilled order without communication. Told missing items would be sent ,they weren't. Refunded a lower amount than what I paid for items . Appaling customer care when trying to rectify the issue. Overall total sh#@show.”

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Posted 2 years ago

“It was very quick to get it delivered and the staff that I emailed where very helpful”

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Posted 2 years ago

“Bought wireless smoke/heat alarms from Wigan Branch delivery was slow but no fault of there's. However the heat alarm would not come to life, I phoned three times to seek advice and was cut off three times, next time I still could not speak to the section I wanted but was assured he would email them and arrange an urgent return call. Five days later still no call with advice. Same day I emailed the branch again no response. Fortunately I resolved the sticky switch myself so help no longer needed. This is shocking after sales treatment and will look elsewhere in future.”

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Posted 2 years ago

“Highly Recommend the Stockport Branch - Tom & Paul are both a pleasure to deal with anytime i have been in. Paul is my main point of contact who goes above and beyond for me each time i place an order, nothing is ever too much trouble and is incredibly helpful with orders & deliveries if i cannot collect. If you want an electrical wholesaler who will genuinely take care of your electrical needs, this is definitely the place for you. Very reliable and consistently provide a high quality service. Thanks again guys :)”

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Posted 3 years ago

“Amazing service and products from the Stockport branch.the guys there are all a credit to the company.will defo use again.”

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Posted 3 years ago

“Absolutely shocking customer service, no indication at point of order that there were delays. 2 weeks after placing an order I had to contact them to establish what the delay was. Four weeks on I requested that they sent the “in stock items” after discussions back and forward the member of staff decided to cancel my full order and refund me. Most unprofessional service I have received in a long time.”

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Posted 3 years ago

“Worst company I have every bought a product from. 1 month on still haven’t received my order. They don’t answer any calls and when I email it’s an automated response. Zero customer service. They have robbed me of my money. Do not buy anything from them - you’ll get robbed.”

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Posted 3 years ago

“After 4weeks and numerous emails and phone calls I have still not received my order. I was told someone would call me twice and am still waiting for a call. Express Electrical are getting no recommendations from me.”

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Posted 3 years ago

“Top service thanks”

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Posted 3 years ago

“Fantastic, efficient & super quick delivery on some quality products.”

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Posted 3 years ago

“My son loves his Snickers Hoodie. Very good fit and quality. Service from what I can remember was quick.”

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Posted 3 years ago

“Excellent service all round !”

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Posted 3 years ago

“Excellent service and product”

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Posted 3 years ago

“Great service highly recommended”

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Posted 3 years ago

Express Electrical is rated 4.5 based on 740 reviews