Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,621 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Have used this company a few times and have had no problems so far. We have never had to make a claim touch wood we dont this time so dont know how we would fair then.”

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Posted 4 years ago

“Price was good website easy to navigate”

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Posted 4 years ago

“Good value for money. Have used your company for a few years without any fuss.”

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Posted 4 years ago

“Although i've been fortunate & have not needed to claim, i found purchasing our insurance very easy to complete & very reasonable to buy which is why ive used Explorer for the past 3 years.Even declaring medical problems was no trouble& easy to get cover for so thank you.”

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Posted 4 years ago

“I got a quick quote over the telephone, it was a renewable quote. Operator was efficient but I was disappointed that cruise cover was extra this year,so next year I may get some different quotes to compare”

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Posted 4 years ago

“Very helpful and very quick to send documents.”

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Posted 4 years ago

“As I have not had any claim I cannot give any indication weather iwould recommend it .”

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Posted 4 years ago

“quick easy and competative price”

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Posted 4 years ago

“I have used explorer a few times and once I had to make a claim as my wife was taken ill just before we were due to travel. we were given a time span in which the claim would be paid and we received our claim quickly.”

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Posted 4 years ago

“Comprehensive policy covering pre-existing medical conditions.”

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Posted 4 years ago

“I don't write reviews.”

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Posted 4 years ago

“wrong name on policy ,with in 48 hours new policy sent out excellent service”

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Posted 4 years ago

“Easy to complete questionnaire. World annual cover for two £200”

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Posted 4 years ago

“Easy to obtain and covered all our medical conditions.”

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Posted 4 years ago

“Great value and service”

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Posted 4 years ago

“Your representative was clear and efficient.”

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Posted 4 years ago

“My expectation was that my insurance would cover me for a missed flight connection. If I had only read the small print more carefully and realised that an insurance company would find a way out of paying.”

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Posted 4 years ago

“Easy to obtain travel insurance with no fuss”

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Posted 4 years ago

“Used this company last year, so first point of contact this year. Very constrictive & helpful phone conversation flowed easily using last year’s policy no. as reference. Data on previous medical conditions accessed & updated. As stress free experience when compared to other insurance renewals in general.”

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Posted 4 years ago

“Taking out the Annual Travel policy was relatively straight forward but as I was effectively renewing my previous policy it could have been made easier as I was advised at the outset that I had to re-enter all my details and medical history. Whilst I appreciate that the information needs updating each year it would be much simpler to have something like a re-confirm button for the data that hasn't changed or where there is a need to have the data actively reconfirmed. I was also a little disappointed to find that as I am now over 65 the cover is reduced to a maximum of 30 days per trip (from 45) just when I now have more time to take longer trips. Presumably this is due to health issues as you get older but could there not be a supplementary premium for additional extended trip periods e.g. an extra 15 days, an extra 30 days etc. However, although this may sound like a negative review it isn't, I am happy with the the company, the policy and, subject to price, I expect I will renew again next year.”

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Posted 4 years ago

Explorer Travel Insurance is rated 4.6 based on 5,621 reviews