Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,784 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no real problems with Explorer but I had to cancel a trip to Koh Samuel, Thailand in January due to my partner having a medical problem and was advised not to travel. After completing forms and providing copy letters from his consultant at Doncaster Royal Infirmary I feel I am no nearer to receiving any kind of settlement. Don’t think that your Claims Dept are letting your company down!”

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Posted 5 years ago

“Good firm to deal with but thought it was expensive for short trip to Scotland thought an annual one would be better value”

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Posted 5 years ago

“Never claimed so am unable to assess the product”

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Posted 5 years ago

“Having taken out the insurance I did not have to make a claim. It is therefore not possible to give a better rating.”

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Posted 5 years ago

“The emailed 'previous customer' discount offer proved more expensive than the online price open to all! Mmm.”

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Posted 5 years ago

“Cheap but not sure if you will pay out for a claim.”

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Posted 5 years ago

“You can never tell how good insurance is until you need to claim. It is to be hoped that they are as efficient in processing claims as they are at collecting premiums, but I somehow doubt it.”

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Posted 5 years ago

“What is there to say really, I requested a quote,which was dealt with in a satisfactory manner. The necessary paperwork was forwarded to me speedily, I paid the money and that was it! Fortunately we had a safe journey so there was nothing else for me to comment on. Based on my experience, I will be in contact with you again if and when the need arises.”

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Posted 6 years ago

“Seems Ok in an world of worthless cover, It is something that i have to have rather than something I want. I have travelled for 50 years to about 130 countries and had never made a claim until I made a claim for costs connected with a missed flight in Ethiopia. It was rejected only God knows why|||| ... emphiasising the worthless nature of travel insurance. You are all rip off artists to my my mind and don't make any attempt to relate to your customer (victim). Only the travel industry requiring that customers have cover gives you life. Where is your ethical business practice strategy. Hang your heads in shame. Iain Lyon.”

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Posted 6 years ago

“Not been away yet.”

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Posted 6 years ago

“Look. You’ve sold me some legal papers that I hope never to use. Ask me again if I become a claimant!!!”

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Posted 6 years ago

“I am was very pleased with my insurance last year so hope to be pleased with this year's insurance.”

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Posted 6 years ago

“OK so far . Taking out the cover was very easy. Cannot comment on claims procedure. I have used Explorer in the past”

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Posted 6 years ago

“Reasonable basic value and ease of purchasing online helped. The cover was good and as an ‘oldie’ felt fairly treated. My only complaint is having to pay an additional administration fee when I made a mistake over the final day of cover. As I noticed my error within a couple of days (and within the policy cooling off period) I felt Explorer could have been more customer focused and waived the extra £15 admin charge.”

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Posted 6 years ago

“Difficult to rate as didn't need to claim. However did find it odd that a holiday to the same place cost £34 more in January than it did in November with no difference in medical conditions or age.”

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Posted 6 years ago

“I have a medical condition and needed screening. The algorithm for the medical screening is extremely crude. Eg - how many pills do you take for a condition? - have you had any medical procedures in the last year? They don't ask if the medecines work, or if the procedures were successful. They don't ask if the condition is stable. They don't ask or take into account the fact that I have the same medical condition for 30 years, have never called an emergency doctor, and have travelled abroad every year and never made a claim for anything.”

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Posted 6 years ago

“Surely one can only rate a product after using or testing. This can really only be rated by how a claim is handled and dealt with. I will let you know if I have the misfortune to do either.”

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Posted 6 years ago

“I did not need to make a claim. So I have no idea how good or bad they may be.”

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Posted 6 years ago

“I hope we do not have to call on this policy. Only if and when we do will be able to write a review on your service.”

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Posted 6 years ago

“Acceptable based on price and what it offers. Acid test will be if I have a claim, so won't fully review until holiday completed.”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,784 reviews