Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,648 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very easy to apply for over the internet and the form very easy to fill in. Hopefully will never have to use.”

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Posted 5 years ago

“Easy to use website. Competative prices.”

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Posted 5 years ago

“Haven't been away yet”

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Posted 5 years ago

“Adequate cover and easy to arrange on line.”

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Posted 5 years ago

“Good value”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Very good value for money,feel safe in my travels having insurance with you.”

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Posted 5 years ago

“Have purchased explore travel insurance many time have always been pleased with service and price but last purchase problem with medical the questions over my husband's hernia have changed never had a problem in the past costing us a lot more money will be searching around for better quote next time”

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Posted 5 years ago

“I have used Explorer Travel Insurance for most of my holidays and have no negatives to say on there Insurance. Would recommend to family and friends”

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Posted 5 years ago

“Just the job for pre existing medical conditions Good web site for purchasing insurance”

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Posted 5 years ago

“Have not had to use the policy, but is reasonable price and cover.”

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Posted 5 years ago

“Have used your travel insurance once before . The policy was very reasonably priced, so thought we would use you again. You covered all our health problems. The form was easy to fill in .”

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Posted 5 years ago

“The travel insurance provided the cover that we needed especially as we had to cancel our 50th wedding anniversary river cruise due to health problems. That is when the trouble started. Travel Claims Facilities who handle claims for Explorer provided appalling service. Their first response (14 August) agreed a settlement then a week later a second letter corrected a calculation error (didn't deduct the correct excess ) in the first letter. The refund should have been in my bank within 5 working days (22 August). Still no refund by the 28th. Phoned them and was told that both letters were mistakes as the payment hadn't been authorised. Promised me a mangaer would phone but no call received by next day so I phoned again and refused to hang up until I got some answers. Later on the 29th received an email offering settlement in a "timely manner". We shall see. This sort of treatment reflects badly on Explorer. I have used Explorer many times but now will go elsewhere!”

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Posted 5 years ago

“Hard to fault my insurance as I had no need to claim but on paper, it had everything I needed for a healthy, single, 68 year old on a single journey”

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Posted 5 years ago

“Didn't need to use it but like the fact that you can cover yourself for pre existing conditions. I guess you only really find out how good an insurance policy is when you're unfortunate enough to have to claim.”

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Posted 5 years ago

“Covered our travel insurance needs on several previous occasions. No claims made so cannot comment on how Explorer would have dealt with any claim, but ideally I don't want anything to claim about. I have recommended Explorer to several friends whom I know have been impressed”

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Posted 5 years ago

“Very good competitive with price ,will certainly look at Explorer again in the future”

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Posted 5 years ago

“Provided the cover I needed at a reasonable price”

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Posted 5 years ago

“Quick and easy to purchase,reasonable prices and hope it covers all my needs.”

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Posted 5 years ago

“We have used Explorer Travel Insurance but never made a claim so I have no experience of how they would handle a claim.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,648 reviews