Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,739 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“We found this insurance to be best for us at this momment in time”

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Posted 1 month ago

“Easy to get a quote and proceed”

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Posted 1 month ago

“Very happy with the quote for travel insurance, website easy to navigate”

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Posted 1 month ago

“Very good at explaining every detail”

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Posted 1 month ago

“Have had several holiday policies with Explorer Travel insurance with no problems”

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Posted 1 month ago

“Clear online documents which were straightforward to complete, and the policy is fantastic value and perfect for our needs thanks.”

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Posted 1 month ago

“As someone with several pre-existing medical conditions the simple application process is very helpful. I have been using Explorer Travel Insurance under an annual cover policy for two years and found it to be cost effective, although I have not had to make a claim.”

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Posted 1 month ago

“Happy with quote and service.”

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Posted 1 month ago

“Polite and helpful over the phone after initial quote. As it was just before I travelled, I was glad that it was sorted out speedily and without any problems. As my holiday went smoothly I cannot say how the service would be if I needed to make a claim. That is when you know how good the provider is.”

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Posted 1 month ago

“I found the aquirement of my insurance policy very easy, the only reason I did not give a five star review was I was not able to get a paper copy of it via the post”

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Posted 2 months ago

“The way to review a company is how they deal with a problem. My wife fell over and broke her shoulder whilst on holiday. Upon return we filled out two forms, one for medical expenses and one for curtailment. I rang CSA and asked if the excess was for one event or two and was told categorically that this was a single event and therefore there was one excess payment. The two completed forms were posted to CSA together with all receipts and a cheque for £75. The following then occurred: 1. CSA contacted us to request receipts and asked if we were assuming a copy of the cheque would be used for payment 2. We sent CSA copies of the receipts (fortunately we had copied them) and confirmed that we had sent the original copies of the receipts and the cheque along with the forms. 3. CSA contacted us and confirmed that a payment was being made and they would send us a breakdown. They also confirmed that they had lost our cheque but under the circumstances they would deduct excess from the payment. 4. Payment was made but no breakdown was received. 5. We contacted CSA and asked for a breakdown. 6. The breakdown was received which showed that 3 lots of excess had been deducted. 7. We contacted CSA and was informed Sarah would ring us back by 23 January 2025 latest. 8. Sarah failed to contact us by the due date. 9. We rang CSA and were told Sarah would ring us within 7 working days which she did this morning 30 January 25. 10. We explained that we were told that as this was effectively one event there was just one excess payment required. We were told that this was incorrect and excess payment had to be paid on the medical expenses claim and for each passenger on the curtailment claim. We explained that we had sent a cheque for £75 as this is what we told was require. Sarah said the cheque had arrived too late. We told her that the cheque was sent with the forms and we were told that CSA had lost it. I trust that this explains why you only get a single star on our review. Tony Pleasance”

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Posted 2 months ago

“The holiday policy i have chosen looks fair and a good price”

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Posted 2 months ago

“Better price than other companies”

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Posted 2 months ago

“Explorer offered the best price for travel insurance for my husband who is 84, with several medical conditions. Restored my faith. Thank you.”

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Posted 2 months ago

“Peace of mind whilst on my holiday in Barbados.. thanks for your company’s good communication and support..”

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Posted 2 months ago

“Very happy with the insurance I brought and the the price.”

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Posted 2 months ago

“A great policy to cover me and my husband for our planned travels. Very happy with what Explorer offer.”

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Posted 2 months ago

“Not 100% accurate because I’ve only bought the policy and not had to make a claim”

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Posted 2 months ago

“How do we know, unless of course we have to claim ?”

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Posted 2 months ago

“The travel insurance was a very competitive price and the cover is excellent.”

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Posted 2 months ago

Explorer Travel Insurance is rated 4.6 based on 5,739 reviews