Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,621 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“I’ve used this company several times and each time had good service and been able to purchase a suitable policy for a reasonable cost including specific medical cover.”

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Posted 5 years ago

“Spot on. Note: Haven't tried to make a claim yet.”

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Posted 5 years ago

“My expeience in renewing our travel insurance was good: the process was quick and the person top whom I spoke was friendly and helpful. A check suggested that the price was very reasonable. Since I have not yet had to claim on the insurance (and I hope that this happy state continues), I cannot speak on how good the actual insurance is.”

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Posted 5 years ago

“Easy to arrange cover on line. Documents arrived promptly by e-mail. Fair cost. Have had cover several times with Explorer but have never needed to make a claim so cannot comment on their claims handling.”

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Posted 5 years ago

“This is 4th year with Explorer, easy to set up and friendly staff, just a bit disappointed as I've paid the fee but STILL not received the paper work, yes I've finally got the policy by e-mail but I'm going on holiday 22 Dec and need the paper work”

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Posted 5 years ago

“Not sure if the stars are working - I tried to give four. I would have given Explorer five 5 except for one thing ..... they usually remind us when renewal is due. This is particularly important when, like us, you buy annual multitrip. This time they did not remind us which produced 2 negative results.. ... 1. We were unaware and actually travelled without insurance! 2. When we realised and re-bought our usual policy, the price had close to doubled. Previous increases had not been so steep so I assume this was because there was a time lapse rather than rolling on therefore keeping any loyalty/no claims bonus. I am unable to comment on other aspects of Explorer's service as we have never made a claim.”

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Posted 5 years ago

“Always competitive for what we require”

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Posted 5 years ago

“Setting up the policy was easy. I have no experience of making a claim so cannot comment on this aspect.”

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Posted 5 years ago

“Easy site to negotiate. The policy purchased is exactly what we needed at a very good price.”

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Posted 5 years ago

“I am rating this company on the basis of ease of use of their website, the pleasantness of their staff when called to amend a policy and what appears to be very good value insurance. However, any insurance company is only as good as its performance in the event of needing to make a claim. Happily I have not had to do so on either of the policies I have taken out in the last couple of years. I have no reason to believe that their good service so far would not be replicated, but this is untested.”

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Posted 5 years ago

“Quick easy to organise online.”

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Posted 5 years ago

“Completing the application online was easy to do and the cost of my pool was very competitive”

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Posted 5 years ago

“Easy to sort out on phone. Reasonably priced.”

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Posted 5 years ago

“Easy to arrange and very competitive.”

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Posted 5 years ago

“Easy to deal with although the 2nd policy was much more expensive than the 1st quote 2 weeks earlier”

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Posted 5 years ago

“I tried to make a claim through my travel insurance and after going through the multitude of web sites referred to by the automated system voice encountered when you try to telephone I gave up in sheer frustration This company would do well to remember that all of their clients are not computer savvy therefore not equipped to navigate the minefield that is their claim procedure. I for one would never use them again nor recommend them to anyone.”

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Posted 5 years ago

“Noticed prices had shot up so much this year so couldn’t afford our usual 12 month insurance. Just bought for the one holiday. Will have to start shopping around now.”

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Posted 5 years ago

“Good value for money”

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Posted 5 years ago

“Very easy online booking and a great price”

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Posted 5 years ago

“I have used Explore Travel Insurance many times when my Wife and I have travelled abroad. There is a satisfaction that all aspects of our travel are covered if something happens. Thank you.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,621 reviews