Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,649 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Completing the forms on line were very good apart from when it came to the country you were going to. I was going to Spain but had difficulty in seeing which Countries came underEu2. However when I telephoned to get this information the Assistant was very good at explaining this.”

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Posted 5 years ago

“I had to make a claim for holiday cancellation due to my Wife's sudden death due to fatal heart attack on the 10th april 2019. I am still waiting for a resolution to my claim ( 16th June 2019 ) I find this delay totally unacceptable at this very sad time for me.”

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Posted 5 years ago

“No claim made so unable to comment on how efficient you would handle a claim. Do not like the way premiums are loaded just because l have had cancer, now 3 years clear but still have to pay hefty premium.”

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Posted 5 years ago

“called 'emergency line' for son ill in Peru and waited 35 minutes with no reply. Could not speak to them. If my son had been able to make this call he would have been charged at international rates and disconnected every few minutes. I wonder if they pay for a necessary hospital stay with a serious respiratory condition.”

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Posted 5 years ago

“Did not find out about cheaper on line rates until second phone call”

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Posted 5 years ago

“I recently arranged a single trip travel insurance over the phone. The process was simple and the paperwork arrived in the post two days later”

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Posted 5 years ago

“The process of securing the insurance was straightforward. The service was good. The price was competitive. However it is not possible to give a final verdict on producer quality and service until one is in the unfortunate position of having to make a claim on the policy.”

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Posted 5 years ago

“My call was dealt with quickly and efficiently with a very acceptable price.”

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Posted 5 years ago

“Have not travelled yet, so can only say that arranging the insurance was very straightforward even with existing medical conditions which were covered by the standard questionaire so needed no further information to be supplied.”

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Posted 5 years ago

“easy to follow web site and good selection of options”

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Posted 5 years ago

“Good service and staff”

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Posted 5 years ago

“Tried to use online booking for Caribbean cruise cover. Found it confusing. So phoned office to check. I had not covered my destinations so office had to change policy.”

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Posted 5 years ago

“Good web site and choice of products”

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Posted 5 years ago

“Got covered even with health conditions no problems and at a reasonable price”

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Posted 5 years ago

“Totally satisfactory product and service.”

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Posted 5 years ago

“Cover comprehensive at competitive price. Easy to organise.”

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Posted 5 years ago

“Good policy prices knowledgeable and helpful advisors easy to apply on line easy to read documents”

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Posted 5 years ago

“A previous client, we had no hesitation in using Explorer Travel Insuurance again”