Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,740 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have not had any claim I cannot give any indication weather iwould recommend it .”

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Posted 5 years ago

“Never had to claim since i started hope i never have to.”

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Posted 5 years ago

“Fortunately I have had nothing gone wrong within the 2 years I've held explorer insurance so cannot comment on their claim service. I was upset at the charges for added cruise holidays in my renewal notice which brought my premium in line and slightly more expensive than competitors.”

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Posted 5 years ago

“I have never had to claim so I can not give a true review”

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Posted 5 years ago

“Difficult to rate when there was no requirement to use it.”

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Posted 5 years ago

“Noticed prices had shot up so much this year so couldn’t afford our usual 12 month insurance. Just bought for the one holiday. Will have to start shopping around now.”

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Posted 5 years ago

“You only know how good a product is when you have to use it and not needed to so yet”

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Posted 5 years ago

“As we haven’t travelled yet I cannot really leave a review. All I can say is that you provided the cover for our trip as requested”

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Posted 5 years ago

“We've been buying Explorer Annual Travel Insurance on-line for some years now - and the procedure has been simple enough. However, 'the proof of the pudding' as it's said 'is in the eating' - and we haven't yet needed to make a claim!”

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Posted 5 years ago

“When we purchased travel insurance for 2019 it was a lot cheaper even though my husbands medical history was the same. This was because you have changed the wording on the form! Last time it said " Do you use Morphine, now it says do you take strong pain killers including Tramadol" Not fair! The policy cost nearly double!”

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Posted 5 years ago

“This insurance would be better if it gave a no claims bonus off the next trip, as I regularly take out travel insurance, but never make a claim.”

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Posted 5 years ago

“One of the cheapest covering my standard ageing health issues but still expensive”

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Posted 5 years ago

“I was very pleased with explorer travel and have used a few times but I recently purchased an insurance to go to Spain,I have medical issues the money has been taken from my account but I haven't received my documents I keep getting a standard arid letter not good enough Explorer”

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Posted 5 years ago

“I have had good luck not to make any claims. I will wait to comment if I am unlucky to have to make claim and handling of the claim.”

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Posted 5 years ago

“have been with explorer for quite a few years, but find they are becoming expensive”

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Posted 5 years ago

“Explorer themselves seem ok. Unfortunately the company that they use for claims are not. They do not respond to emails or phone calls despite promises and my claims has now been outstanding for 4 months. I won't be insuring with Explorer in future as their claims people are not good enough.”

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Posted 5 years ago

“Unfortunately the airline I travelled with collapsed while we were away. The flight was not ATOL protected and we had to finance a stand alone flight to return to the uk. Contacting your claims department refered me to the CAA site which was only dealing with atol protected claims, Your own office advised that you were not trained for such claims!!! further interaction with your office was a complete waste of time all information given via auto systems was read out so fast there very little chance of being able to note what was being said. Unfortunately for I will make sure I do not use your services again”

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Posted 5 years ago

“The process of completing the policy was straightforward. The ages of myself and my wife were significant as were the acceptance of pre-existing medical conditions. Although, happily no claims arose during our visit to our daughter in the USA, how Explorer deals with claims is the acid test of any insurance policy. F.G.Williams, (Retired Chartered Insurer)”

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Posted 5 years ago

“Can only say acceptable because we have not been away yet, so have not had chance to put them to the test, and hopefully we will not have to. But with the choice out there obviously we felt they were good value compared to other insurance policies.”

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Posted 5 years ago

“Very easy to deal with. Quick service. A decent amount of cover and fairly ok price wise - but all insurances seem to be expensive!”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,740 reviews