Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,784 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim procedure is very poor and response times slow. Will not use this insurere again”

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Posted 5 years ago

“Explorer travel insurance company is a joke and their policies not fit for purpose. Worst company I have ever had to deal with regarding a claim. They lie just not to pay out. Avoid like the plague!!”

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Posted 5 years ago

“Did not find out about cheaper on line rates until second phone call”

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Posted 5 years ago

“Not been on holiday yet, so can’t really comment!”

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Posted 5 years ago

“average insurer”

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Posted 5 years ago

“no claim. cost reasonable”

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Posted 5 years ago

“Very expensive this year have use explorer for the last 5 years this year it up 50%”

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Posted 5 years ago

“How can I review your product/services when I have not made a claim? If I ever have to make a claim I will give a review!”

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Posted 5 years ago

“As I purchased my policy on line I did not speak to any employee of Explorer. Downloading of the relevant paperwork was easy enough”

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Posted 5 years ago

“Unclear why I have to pay for a medical condition that I do not wish to insure for.”

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Posted 5 years ago

“expensive but not the dearest”

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Posted 5 years ago

“Purchased, easily, price competitive. Cover with medical conditions and others. (with reference to usual travel cover) was good.Fortunately didn’t have to claim.”

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Posted 5 years ago

“Icannot understand why I have been charged against a Mastectomy operation I had 2 years ago. I required no further treatment and just take a Taxoxifen tablet every day. Please can you supply an answer. Thanks Barbara Murphy”

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Posted 5 years ago

“Dear Sir/Madam, the travel insurance may be very effective itself but because doesn't cover the private hospitals, we couldn't use it. My husband hurt himself on the head on a window's frame, and apparently lost lots of blood. We intentionally avoided to go to public hospital and went straight to a private one. He was still conscious and it wasn't a head trauma, so it wasn't a very urgent situation. He just needed to be disinfected weĺl and eventually receive other checks/advises. We went privately because even local people definitely discourage to look for medical care in a public hospitals (we were on a holiday in Kenya). Considering this experience I wouln't buy a travel insurance again to go to developing Countries if it doesn't cover private hospitals. Many thanks. Laura”

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Posted 5 years ago

“After organising and paying my travel insurance I got an email a day later to apply for travel insurance and get 10% discount. Not good and I felt cheated.”

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Posted 5 years ago

“better service may include a booklet of terms and conditions as opposed to sending email and print it yourself.”

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Posted 5 years ago

“I have not travelled yet!”

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Posted 5 years ago

“Since I have been fortunate enough not to have had to claim on my insurance it would be hard to rate efficiency on dealing with claims. However when my renewal date neared your e-mail did not give a price and suggested phoning which I did. Much to my surprise when I phoned it was suggested it would be easier to go online and do it. ( ????? )”

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Posted 5 years ago

“I have rated acceptable because the procedure was easy as regards to applying, but you do not know how good the company is until you have to make a claim !!”

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Posted 5 years ago

“Unfortunate that the insurance was for a cruise holiday which was cancelled--with the deposit returned directly from the travel company-insurance thus not required!!!”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,784 reviews