Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,621 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. No support during times like this. Maybe I should have read the cover in more detail but when presented so highly with 4 Stars and Platinum Cover never expected it not to cover when the FCO Advice change. Bunch of Con Artists. Most unhelpful Insurance Company going. Will take my business elsewhere and suggest everyone else does!”

Helpful Report

Posted 4 years ago

“On the phone this morning to Explorer Travel Insurance waiting for 20mns when I got cut off.I phoned at exactly 20 seconds to 9am and there was no answer just kept ringing .”

Helpful Report

Posted 4 years ago

“FCO travel advice has changed due to COVID 19 and countries are quarantining new arrivals. Be responsible and pay up for those affected.”

Helpful Report

Posted 4 years ago

“I understand that COVID 19 has caught everyone by surprise but when we cannot travel due to FCO government advice I expect my travel insurance to cover for the disruption. When needed Explorer Travel Insurance were found wanting, I wonder what else they wouldn't cover when push comes to shove. It's a disgrace to the whole insurance industry.”

Helpful Report

Posted 4 years ago

“Everything , how can you make an enquiry if NO ONE answers the phone for 39 minutes . Come on get more staff or dont take the money .”

Helpful Report

Posted 4 years ago

“You are a disgrace to client satisfaction. I have tried every hour to get through .always engaged. I even tried one second after your opening time to hear that the line was engaged .That must be a lie , you cannot get an engaged line one second after the opening of your phone line .Even after hanging on for 20minutes you still don't answer the phone. I will never use you again .DGSutcliffe”

Helpful Report

Posted 4 years ago

“I am unable to travel due to NO fault of my own (New Zealand quarantining visitors) but they are refusing to cover this. Raging.”

Helpful Report

Posted 4 years ago

“You can never really know how good a service is until you have to depend on it. This company looked good, probably is but due to the coronavirus MAYBE inundated with calls. MY situation ? ... My BA flight was cancelled and so I was within the 14 day cooling off period for Explorer Travel Ins. I emailed them to cancel and refund and confirm email me back, as I spent over 25 mins listening to the phone ring and the words "Im sorry, all lines are busy at the moment" 14th March 2020 Im ringing again and so far its 19 mins 25 secs and still no answer. 20 mins now and the phone just hung up on me. like I said ... YOU DON'T KNOW HOW GOOD A COMPANY IS UNTIL YOU HAVE TO DEPEND ON IT. Still trying to contact them or get a reply... anything... something.”

Helpful Report

Posted 4 years ago

“easy site to use even for an old codger like me. Impressed”

Helpful Report

Posted 4 years ago

“Should have shopped around”

Helpful Report

Posted 4 years ago

“After spending hours trawling through a comparison site, I went direct to Explorer Travel website, completed all the necessary health declarations and found the Platinum Cover to suit our cruise holiday needs. Delighted with how easy it was and the price quoted. Perfect. Thank you.”

Helpful Report

Posted 4 years ago

“First class. I’ve used them before. The quotes are good and instant chat response when I had a question. Highly recommended”

Helpful Report

Posted 4 years ago

“Does what it says on the tin!!”

Helpful Report

Posted 4 years ago

“Excellent service as usual”

Helpful Report

Posted 4 years ago

“I have put in claim for a flight delay only to be ignored by fogg insurance who are supposed to be dealing with the claim, I have read their reviews and they are atrocious, with people giving up on a payout their intiled to, con”

Helpful Report

Posted 4 years ago

“Straight forward easy to understand application and competitive price.”

Helpful Report

Posted 4 years ago

“As I haven't had to use it yet, and as insurance is for future happenings, I cannot really review what has not yet occurred.”

Helpful Report

Posted 4 years ago

“Sales dept very helpful and efficient”

Helpful Report

Posted 4 years ago

“Straightforward application. Friendly staff.”

Helpful Report

Posted 4 years ago

“Excellent cover”

Helpful Report

Posted 4 years ago

Explorer Travel Insurance is rated 4.6 based on 5,621 reviews