Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,784 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking process was OK. Can't provide meaningful feedback until we have been on the trip.”

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Posted 2 years ago

“I can only review insurance if I have to make a claim. Otherwise it is simply something that I have bought but not used so cannot assess the quality. It would be more valid to only ask for reviews from claimants.”

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Posted 2 years ago

“How can I rate it when I've not used it or claimed”

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Posted 2 years ago

“I did not need to use the holiday insurance that was purchased but was disappointed with the fact that the insurance details were not correct as per my purchase. This was subsequently identified as an IT issue but I was not sure I had valid documents at the time I was departing for the holiday. Therefore not consumer friendly.”

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Posted 2 years ago

“Ok they are ok”

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Posted 2 years ago

“Adequate and fit for purpose. However, I’ve recently and suddenly started receiving numerous irritating emails from some bloke called Ian who clearly thinks I’m interested in him and what he’s getting up to! The emails are arrogant & annoying. I’ve now unsubscribed.”

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Posted 2 years ago

“Easy to book online and prices are competitive. However, not so easy when attempting to make a claim - another company is used and the phone number given by Explorer rings as 'you have phoned an incorrect number!' This was explained to be my an Explorer staff member as meaning the number is correct but they are busy at that time. Surely a recorded answer should mention they are busy and NOT that you have dialled an incorrect number. the only way to reach them is to email them - not ideal when you just want some advice.”

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Posted 2 years ago

“well priced”

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Posted 2 years ago

“Easy enough to buy. But will only know if any good if I need to put a claim in and I get paid. Touch wood, I won't have to.”

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Posted 2 years ago

“Purchasing the insurance was simple but the test of satisfaction will only come if I ever need to make a claim.”

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Posted 2 years ago

“Cannot say any more as I didn’t get to the holiday due to covid rules.”

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Posted 3 years ago

“I have given a neutral 3 stars as a true review can only be completed if, should I have a claim, we see how well you deal with that claim at that time. Hopefully very well!”

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Posted 3 years ago

“Never had to make a claim, so no idea of how good or bad it is.”

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Posted 3 years ago

“Should have shopped around”

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Posted 5 years ago

“Would help if just the front page of the main policy document contained details of the cover and the contact details to use in case of an emergency. Having to take 4 or 5 pages of the full document with you when you travel is not ideal.”

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Posted 5 years ago

“Very easy to use the web site Would like a quote to be saved for a couple of days before activating. It’s quite annoying to do the whole form again when ready to pay etc. Never had to claim so can’t comment on that aspect”

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Posted 5 years ago

“Very hard to evaluate a product unless it is put to the test. Website easy to use and quite clear on what is covered, and where one needs extra cover for various pursuits. Price wise compares well with other providers, though still seems expensive for Seniors with minor problems who are unlikely to claim.”

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Posted 5 years ago

“Won't know unless I have to claim. All me AFTER the cruise!”

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Posted 5 years ago

“Service good over phone. Product OK but only £5k covered was ideally not enough for me. Too quick to exclude minor current medical issues which have virtually no risk.”

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Posted 5 years ago

“Quick and easy to submit request for quote then documents received instantly by email”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,784 reviews