Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,621 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very easy to use the web site Would like a quote to be saved for a couple of days before activating. It’s quite annoying to do the whole form again when ready to pay etc. Never had to claim so can’t comment on that aspect”

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Posted 4 years ago

“Comprehensive policy which I have now held for three years. Only made one small claim for theft of money and it was handled quick and efficiently.”

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Posted 4 years ago

“Very hard to evaluate a product unless it is put to the test. Website easy to use and quite clear on what is covered, and where one needs extra cover for various pursuits. Price wise compares well with other providers, though still seems expensive for Seniors with minor problems who are unlikely to claim.”

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Posted 4 years ago

“Won't know unless I have to claim. All me AFTER the cruise!”

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Posted 4 years ago

“Service good over phone. Product OK but only £5k covered was ideally not enough for me. Too quick to exclude minor current medical issues which have virtually no risk.”

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Posted 4 years ago

“Very efficient”

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Posted 4 years ago

“Easy to check/order and helpful over medical queries”

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Posted 4 years ago

“I have used explorer for a few years and found them very good.”

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Posted 4 years ago

“Online site is easy to navigate including any medical questions. Price is competitive for my situation. Used the company for the last few years but have so for not had to make a claim. I cannot therefore comment on the claim side of the business which is why I only give 4 stars.”

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Posted 4 years ago

“Fortunately I have never had reason to claim on my previous travel insurances taken with you covering my cruises. However this time my daughter suggested ringing you (I normally apply online) to confirm as she couldn't see any mention of cruise cover apart from cruise extra which stating EXTRA I thought it would cover cabin confinement, loss of trips previously paid for etc. I was told by your admin clerk that from Feb 2019 it was another £100 extra to cover cruise holidays which I had no choice but to pay otherwise my insurance would have been null and void. I just feel that you should have made this clear on your website as other insurers do! I also wonder if I did receive the 10% discount as advertised at the time I insured as there was no evidence of this!”

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Posted 4 years ago

“Good cover for a reasonable price; always use this company as it seems more dependable”

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Posted 4 years ago

“I have used Explorer for years and would not consider using any other insurer.”

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Posted 4 years ago

“Very easy to pick for your needs !”

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Posted 4 years ago

“What a pleasure! I originally got a quote on line and decided to call. Only because the lady I spoke to knew her job and really seemed to care about her customer did she inform me that i didnt have to pay for cover before my Travel date because i would be covered from the date i purchased the insurance....who knew!.....its always great when your told you can save money especially on insurance. Thank you explorer ....your my favourite.”

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Posted 4 years ago

“I was very pleased with the help explanation when I phoned up and advise”

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Posted 4 years ago

“The insurance covers all my needs and was easy to obtain with the service I received.”

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Posted 4 years ago

“Explorer Travel Insurance is very good as it covers most of the medical conditions. Have checked other Travel insurance companies but we always come back to Explorer Travel Insurance”

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Posted 4 years ago

“Excellent very competitive good for people with medical issues if you have to phone with any query very helpful”

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Posted 4 years ago

“sound but getting too expensive.”

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Posted 4 years ago

“I've used Explorer Travel Insurance since 2012 when I started cruise holidays. It's normally simple to book it on-line, and I usually go for Annual Multitrip for husband and wife. So far, we've never had to make a claim, but you seem to offer good value for money for the cover provided. However, this year I wanted to book cover for three grandchildren who are coming with us for one week and this proved a little complicated as they are all under eighteen. I couldn't take out a policy for a single trip for them and had to put them on our annual policy. I couldn't even book us as a family and had to book everyone as individual travellers, which seemed a bit odd to me. Still given you 5 stars though.”

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Posted 4 years ago

Explorer Travel Insurance is rated 4.6 based on 5,621 reviews