Experimental Perfume Club Reviews

Name: Experimental Perfume Club
Rating: 4.92

4.9 Rating 346 Reviews

98 %

of reviewers recommend Experimental Perfume Club

4.9

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Experimental Perfume Club:

Fragrance made personal.

Imagined by French perfumer and entrepreneur Emmanuelle Moeglin, EPC is demystifying the secret art of perfumery and making it personal.

Through our training academy and fine fragrance collections, we empower people to explore, experience and experiment with fragrances.

We believe everyone can be the designer of their own personalised perfume.

Visit Website

Email:

contact@experimentalperfumeclub.com

Location:

53, Monmouth Street, London
WC2H 9DG

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Experimental Perfume Club 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the most amazing and unique experience , Alex was so loveable and made our experience the best :)”

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“Really unique and enjoyable experience. The staff were incredibly helpful and guided us through each step. Our scents came out great as well, would definitely recommend.”

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“Amazing experience! I booked it for my husband’s birthday as a surprise so didn’t think I could be part of it too. We both left feeling great and I already recommended it to everyone.”

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“Really enjoyed the private and privileged experiences offered by Axel. It is a great experience and I recommend to anyone !!”

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“The course has benefited me a lot and I am gaining knowledge because they are experienced teachers.”

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“Axel made us feel like VIPs from the minute we walked in. EPC is such a cool, fun, professional, high quality place and we love our personalised perfumes. Merci x”

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“We had a wonderful experience at the Experimental Perfume Club. Axel was kind, knowledgeable and so lovely. He took time to explain everything beautifully and nothing was too much trouble. We left feeling uplifted and beautiful, with incredible fragrances to cherish. Thank you so much for looking after us, we’ll be back x”

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“A delight of an afternoon Gifted to friend And enjoyed by us all Axel was perfect Xxxxx”

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“A fabulous birthday present from my wonderful friends. What a great experience. Alex was not only very informative but lots of fun. Highly recommended. A real treat”

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“Was a wonderful experience. Amazing scents, and excellent service. Thank you Axel”

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“Exeprimental Perfume Club sells perfume experiences that are clearly very well received by their customers, looking at the reviews here, but there is a huge caveat to this. If you buy one of their workshops, which I spent £350 on, it may or may not happen. So for reaons that I will explain you will be buying a workshop that MAY happen if you are lucky. I went into their shop in April this year to enquire about a special birthday gift for my partner. I was sold a half day apprecntice workshop and was told I needed to order it online. They didn't sell vouchers for workshops so I decided to buy their four boxes of raw scents that are used in that workshop for £190 to at least have somekind of phyical gift to give me loved one. We then booked our workshop online on the 2nd May, reserveing our spot for the 7th June. From the moment you book you are made abundantly aware of the following: - You have 14 days to cool off and get a refund - After 14 days workshops are non-refundable but the date can be changed - for the 15 days prior to your workshop, that date cannot be changed and is non-refundable All a bit harsh but I had no intention of cancelling so didn't give it too much thought. We don't live in London so we headed up the night before and stayed in a hotel. The morning of the workshop I went through emails from them to find the address and I found an email sent on Saturday 1st June. The subject of the email was "a note has been added to your order". The email looked like an invoice but it had the following hidden in it: "Unfortunately this workshop has not been booked enough, so we will need to cancel this date." I was shocked! I had missed this email but I had seen emails throughout the week subsewuent saying the following: 2nd June: "Your EPC Apprentice workshop is just around the corner! Your Apprentice Workshop at Experimental Perfume Club is just around the corner. ... When: 7 June 2024 13:30" Another email received on the 6th June, the day before the workshop: "Booking Reminder This is a reminder that your booking will take place on 7 June 2024, 13:30." In fact EPC has a pretty aggressive email marketing programme. In the short time since I singed up with them I have had 45 emails from them, so it's unsuprising I missed a message in small print anncouncing the cancellation. Adding to that the fact there were emails after the cancellation reminding me of my booking, and you can quickly see why I simply assumed that it was happening and took the trouble and expense to come to London. Now, here's the crack. As I said before you are reminded at numerous points during the customer journey that workshops are non-refundable, but buried deep in their T&Cs is the following statement: "We may have to suspend or cancel the supply of a Product: ...if the minimum capacity for a workshop is not reached (the minimum number of participants required for a workshop is 8 persons)" This is contradicted by this statement in the T&Cs though, which is clearly inaccurate and disonest and puts them in breach: "If the Products are workshops, we will deliver the workshops on the date set out in the order." Why is this dishonest? Well becuase the truth is that you are buying a qorkshop that will only happen if they manage to find 8 participants. Otherwise it will be cancelled. Perhaps this doesn't matter to some people, but I suspect most of their customers are buying these products linked to an occasion, whether it's a birthday, anniversary or prenuptual event. So disappointment, and boy did we feel disappointed and hard done by, is hard coded into the service. And with a minimum of 8 participants, I suspect this happens A LOT! So how did they deal with it? They offered me one of their other 45 minute experiences, unrelated to the £190 worth of product that I had bought, and completely different to the 3.5 hour one I had bought. Critically, they did not apologise in any of their corrsepondence until I suggested that this might be a good idea, to which I got a pretty gliab apology and an immediate refund. Given the impact on us, I found this pretty disgusting. I have requested to return the £190 worth of goods that I bought, which are now pretty useless, and they have ignored that request. Now they will probably respond this to say that they took all reasonable steps to inform me of the cancellations as per their obligations, and that's certainly ture. They also left a message on my answer phone 48 hours before the workshop itself, which I missed. But where's the care for the customer? They ruined the birthday and could not care less. it's cost me over £500 in wasted travel, etc which I won't be compnsated for. So make your own judgement. Personally I will be avoiding this company and I suspect they won't be round for long with this kind of attitude and business model. Your have been warned!”

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“Axel was so welcoming and was really passionate about everything he taught us! He was spot on when describing what he thought our perfect scents were, as they matched our personalities just right and it made the whole experience that more personal! Thank you so much Axel!”

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“Highly recommend Roshni, she was friendly and knew her stuff! Was given this as a birthday treat and enjoyed the experience from start to finish, great gift!”

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“High quality perfumes, only natural ingredients. Amazing shop”

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“Excellent day. This was an experience for my daughter’s 18 th birthday. She made a beautiful scent and learnt so much. Very knowledgeable, polite young man Nor was so helpful”

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“Axel was so knowledgeable, friendly and made the experience unforgettable. We had such a brilliant time, it was a real luxury. Couldn’t recommend it enough and we’ll definitely be back. The perfect treat.”

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“Not only was my perfume creation experience fun; it tapped into a new favorite fragrance. When trying to reorder the perfume, the staff was very helpful in tracking it down and shipping.”

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“I honestly cannot recommend experimental perfume club enough. If fragrance is your thing, then you’ll be in heaven. As I write this review I’m wearing my bespoke made perfume and I can’t stop smiling. It’s better than any creed, penhaligon’s, or Aqua di Parma’s I have and they are my favourite. We spent our time with Axel, he really made the experience and what a beautiful person he was (I mean wizard 😜) with both myself and my friend, he got our personalities very quickly and then intuitively knew scents that would work for us. But prior to him disclosing what he knew. We had to pick using only your nose and somehow he knew and it matched up. It’s all very clever so you learn alot and it was so much fun. Then once you’re done making it all, you come home with the most exquisite perfume of the highest quality. One of the best days out I’ve had in a long time.”

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“Everyone here was so lovely and welcoming! The new Pistachio Maiku perfume is insane! I personally love a sweeter perfume that still has a fresh smell to it and this has definitely achieved that.”

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“Fun vibes, clever idea”

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Experimental Perfume Club is rated 4.9 based on 346 reviews