Experimental Perfume Club Reviews

Name: Experimental Perfume Club
Rating: 4.92

4.9 Rating 346 Reviews

98 %

of reviewers recommend Experimental Perfume Club

4.9

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Experimental Perfume Club:

Fragrance made personal.

Imagined by French perfumer and entrepreneur Emmanuelle Moeglin, EPC is demystifying the secret art of perfumery and making it personal.

Through our training academy and fine fragrance collections, we empower people to explore, experience and experiment with fragrances.

We believe everyone can be the designer of their own personalised perfume.

Visit Website

Email:

contact@experimentalperfumeclub.com

Location:

53, Monmouth Street, London
WC2H 9DG

Write Your review

Tell us how Experimental Perfume Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Experimental Perfume Club 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place and the customer service is amazing. Noor was incredibly helpful and patient as I customized 3 perfumes for my girlfriend. The perfumes are great quality, and they make it easy to make each fragrance and bottle design unique to best suit what you want. Such a great idea for gifts or unique perfumes that you wouldn’t find elsewhere. I highly recommend!”

Helpful Report

“The representative (I think Axel)was very informative. I've heard about this perfume house on YouTube from Maria Colette and I knew I had to make it one of my stops while visiting London. I loved it! He explained everything so well and I end up walking away with four 10 milliliter perfumes. I'm sure I will be purchasing online very soon”

Helpful Report

“A wonderful experience! This was a gift for my son's 18th birthday. So informative and very interactive with beautiful scenes & oils. Axel was fantastic & made us feel very special! We created our own fragrances & then bottled them in beautiful bottles. Would definitely recommend.”

Helpful Report

“Very short, not the full experience, felt rushed, and not the kind of personalized service I was expecting.”

Helpful Report

Hi Ahmed, Thank you for your feedback. You attended our complimentary blending consultation on Tuesday, 3rd September. During the booking process, we clearly outline the consultation through a step-by-step guide and video to set expectations for the experience. From our conversation, it seemed you were expecting a workshop or ingredient profiling session, where you could smell individual ingredients - however, this is different from what our blending consultation offers. Smelling numerous single ingredients can be overwhelming for an untrained nose and often leads to scent fatigue, which is why such sessions typically last 3-4 hours. Our staff still guided you through the consultation, explaining the difference between your expectations and the actual service. You were also shown our ingredient sets, which would have been a close alternative. We emphasise that this complimentary session is intended to showcase our concept, not to provide business advice. Our staff member took the time to explain key fragrance principles which are invaluable, and we’re sorry to hear the experience didn’t meet your expectations. We wish you the best of luck with the launch of your own fragrance brand. Best regards, Team EPC

“I recently had a private session with the Experimental Perfume Club, and it was an incredible experience! Zabb was absolutely fantastic—his expertise and passion for fragrance really shone through as he guided me through the process of creating the perfect scent. He made the whole experience both educational and enjoyable, ensuring every detail was tailored to my preferences. Nur was also wonderful, providing excellent support in producing the perfume. I left feeling confident and thrilled with my custom perfume. Highly recommend this experience to anyone looking to craft a unique, personal scent!”

Helpful Report

“The customer service was completely out of this world! The kind sales associate (Axel) was extremely kind and very thorough going through the scents. We will be sure to visit again!”

Helpful Report

“My daughter and I really enjoyed the perfume making this afternoon. Axel & Zaab made the afternoon such fun and we now have our very own bespoke perfume - ‘les filles des vacancies’!!! What a great experience! X”

Helpful Report

“What an outstanding experience with Axel who I highly recommend. It was truly scentsationsl and so much fun trying and smelling all the different blends. I will surely come back.”

Helpful Report

“I stepped into the perfume club in London and there customer service was exceptional like no other. The workers were really nice and very attentive. I had a wonderful experience and will definitely purchase from them again. Love my perfume I made.”

Helpful Report

“What a wonderful morning with Noor! We planned this as a corporate event, and everyone loved creating their personalized scents. It was truly memorable and unique experience. I highly recommend it to anyone seeking something both educational and special.”

Helpful Report

“Shipped very quickly to the USA. I asked for extra samples and they were included. I will definitley try some of their other scents.”

Helpful Report

“I had the most amazing session yesterday with Noor! He knows so much about perfume I literally couldn’t stop asking him questions. He showed me a fragrance he had made and I was so obsessed I do not think I would need to go else where now for perfume! I would literally trust him to make me a scent because he is so lovely and knowledgeable. I would highly recommend”

Helpful Report

“I had the most amazing time with Noor at EPC. I’ve made the perfect scent for my wedding day! A really perfect experience, I loved every moment of it!”

Helpful Report

“Came here with my boyfriend and wow, what a lovely experience Emmanuelle was amazing!! He knew he stuff and we had a great laugh with him. We will definitely be back for the full experience with Prosecco ;)”

Helpful Report

“Purchased experience for my best friend’s birthday. Noor who hosted our experience was fabulous: knowledgable, entertaining whilst proficiently moving us along the various stages of the experience to ensure we completed everything in the allotted time. I would thoroughly recommend this and now have a fabulous Christmas gift idea for several friends and family members. Can’t wait for the candle experience to be launched later this year too! Once again many thanks Noor. Sally”

Helpful Report

“My son and his cousin thoroughly enjoyed the apprentice workshop. It was a great introduction into perfumery and the communication between myself and Roshni was excellent. Would highly recommend to anyone interested in perfumery.”

Helpful Report

“I love their all perfume，very nice！”

Helpful Report

“Super fun afternoon with Axel making our own fragrance, amazing personalised service for us, we would definitely recommend the experience and the perfume quality! We will be back, thank you!”

Helpful Report

“What these people do in terms of education of perfumery, their service and their products are so good, very hard to find something close to what they offer.”

Helpful Report

“NOOR IS THE GREATEST!!! GIVE HIM A PAY RISE!!!”

Helpful Report

Experimental Perfume Club is rated 4.9 based on 346 reviews