Experimental Perfume Club Reviews

Name: Experimental Perfume Club
Rating: 4.92

4.9 Rating 349 Reviews

98 %

of reviewers recommend Experimental Perfume Club

4.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Experimental Perfume Club:

Fragrance made personal.

Imagined by French perfumer and entrepreneur Emmanuelle Moeglin, EPC is demystifying the secret art of perfumery and making it personal.

Through our training academy and fine fragrance collections, we empower people to explore, experience and experiment with fragrances.

We believe everyone can be the designer of their own personalised perfume.

Visit Website

Email:

contact@experimentalperfumeclub.com

Location:

53, Monmouth Street, London
WC2H 9DG

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Experimental Perfume Club 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful (and long lasting!) perfumes. So very happy that I found this amazing place. I’ve made perhaps four purchases from them and have been never been disappointed- gorgeous products and really helpful staff providing an efficient service. Highly recommend! 🌟”

Helpful Report

“I purchased the 1 to 1 bespoke perfume making class as a gift for my partner. Emmanuelle was lovely and the concept of "creating" your own scent is amazing, but I was sadly disappointed in the overall experience for the price of the session. At £900 for two people, I expected a far more bespoke experience, but we were told that because the entire session was only 1.5 hours long, we weren't able to choose individual scent notes. So, The first half of the session was just sniffing and labeling 11 very basic blended aromas - citrus, woodsy, floral, etc. My feeling is that most people who are paying this much for a private session would already be pretty familiar with the basic scent notes and therefore, the first 30 minutes wasn't very beneficial. Then, we were only able to build a perfum choosing from just those 11 blended aromas. Because the blended aromas consisted of multiple notes, you don't get the scents you truly want for your perfume. For example, I would have loved some rose or jasmine in my scent, but I couldn't put any floral in my bottle because the floral blend included a very heavy lavender (which I really dislike). Similarly, I love patchouli, but the chypre blend had far too much leather. There was a really sharp fruity blend overpowered by raspberry and sadly, no sweet blend to add to my perfume. I liked working with Emmanuelle, building the scent by weighing drops on the scale (simple but fun!), and naming the perfum, but in the end, this didn't feel like a luxurious or very personalised experience at all. I had such high expectations for creating a signature scent, but the perfume itself is just far too basic to ever wear. For £900, I feel there's a big disconnect in product vs. price. In hindsight, I would have booked the full day masterclass workshop. How to improve: Firstly, I think categorising this particular session under "bespoke" on the website should be changed as it looks like only the 1 to 1 with Em at £950 is truly bespoke. And although the description says that you're working with a custom blend, it doesn't make it clear that the blends are already chosen and pretty basic. I felt there should be more exciting options. Also, the website says the class is "up to 2 hours" however, the last 25 minutes was just waiting for the parfums to be bottled in the lab. I'm sure there are people who book this private class without any understanding of perfume at all, however, I think there must be a good percenage who are at least familiar. Spending 30 minutes sniffing and taking notes on generic blends was too long for me, personally, when you're paying for the time. I understand that its a 1.5 hour class, but I would have liked to be asked for my personal scent preferences and experience, so you could have customised the session more. With knowledge of my existing tastes, it would have been just as easy to have the those set aside for me to work with (they were all right next to us on the wall). Or even just to allow me to add a few notes in at the end of the blend could have helped - I was dying to ask for some! Again, at that price, I should have had access to all the scents I liked. It was also really difficult to book the session. Emails took some time to get back to in general. You can only book from morning until 4pm on a weekday, with very low availability in general. I couldn't get a Friday for months out. I think that when someone is paying so much for a 1.5 hour experience, the booking date/time should have been a lot more flexible. Both my partner and I had to take the afternoon off work to attend the session (and that was after months of waiting). I truly don't mind spending a lot of money on a luxury experience, so I'm really sorry to keep bringing up the price! But its simply because the experience just doesn't match the cost. On one of my previous calls to book the session, I was actually told by a staff member that the workshop was actually "much better" than the 1 to 1 because of the time spent, but I didn't believe it. Now, I wish I had. I had such a good time with Emmanuelle and I loved the bottle creation and the ambiance of the whole thing. I would honestly love to come back for a workshop, because I'm sure its really good, but I just can't justify paying more on top of this. I really appreciate Emmanuelle emailing for feedback, because I'm not sure I would have left this otherwise. I hope its helpful to maybe thinking about how to improve the classes. Thanks very much!”

Helpful Report

Hi Trish, Sorry to hear you have not enjoyed your experience to the level you expected. Unfortunately, you were not signed up to the Bespoke experience but to another experience called Le Petit Parfum (now discontinued) - a 1hr30 introduction session, less in-depth and "bespoke" than the bespoke session that you are describing. What you are describing in your review was unfortunately not available to you on this basis. Best wishes, The EPC Team

“First class, knowledgeable and helpful service at every turn. Can't do enough to help.”

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“…”

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“The perfumes are exquisite and staff at EPC are enthusiastic, friendly and extremely knowledgeable about all aspects of the perfume making process. Discovering EPC was a treat and I highly recommend the high quality perfumes. I have bought several perfumes from EPC and one day, I would love to attend one of their longer courses. Brilliant place!”

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“Truly amazing customer service and so so happy with the end product - my favourite fragrance to date!”

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“Took my wife for her birthday and we loved the experience. The staff are very knowledgeable, learned a ton of new things, and most importantly they are very nice! Highly recommend going here!”

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“I visited for the perfume consultation and had such a wonderful time! My perfume ~consultant~ was incredibly friendly and did an excellent job at explaining the process and science behind creating the fragrance and really helped me to explore scents that I would never have usually tried! I ended up with an absolutely gorgeous eau de parfum that I can now wear like a second skin and that I can come back to refill whenever I please! All the best to staff at EPC :)”

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“My boyfriend and I visited EPC as part of his birthday present. They were incredibly welcoming and we just had the best time. It was so fun and interactive. Zabb is so knowledgeable and educated us on the various scents we tried out. We both ended up buying our perfumes and love them! I really recommend the blending experience to anyone considering it.”

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“My boyfriend and I just had a blending consultation in the Covent Garden store, and wow a what a memorable experience!! Zabb (I hope I spelled that right!) was amazing, giving us personalised blends tailored to our preferences. I’m so indecisive and take forever to choose anything, but Zabb was so patient, helpful and lovely to talk to. We love our new fragrances! Thank you so much :)”

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“Five stars perfume blending experience. EPC has so many unique scents to offer with detailed explanations of each one. Got a unique mix of my own, which I could name it. Very friendly and nice staff and we enjoyed our time there so much. Highly recommended to all perfume lovers. Extra credit for getting compliment of the perfume from people at the cafe we went to afterward. =]”

Helpful Report

“I booked the consultation session for my husband’s birthday gift. It was such a lovely treat and we felt very pampered and looked after by Noor. The session was so interesting and informative and it was great fun! A really enjoyable hour with a bespoke fragrance beautifully packaged at the end. Thank you EPC and thank you Noor for making it such a fab morning for us x”

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“I ordered another bottle of the bespoke fragrance I created a few years ago. The order process was very smooth and the packaging is gorgeous.”

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“The staff were knowledgeable, friendly and happy to let you take the right amount of time to choose. We got lucky with a walk in but I recommend booking. We had Zebb (I think I heard that correctly) who was great and we left the shop very happy.”

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“Love this place! Very knowledgeable, great consultation and interesting perfumes. Great workshops too.”

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“Ordering from Canada, everything went perfectly fine. It was shipped on a Friday and received on a Monday. The bottles have changed but the magic within them is still here. What a pleasure to be able to spray this personalize scent again. Thank you EPC! Thank you Emmanuelle!”

Experimental Perfume Club 5 star review on 6th February 2023

Helpful Report

“We had an amazing experience thanks to Noor, who took us on our first niche perfumery journey. He’s very passionate and he shared with us his expertise and knowledge. We custom-made our exclusive fragrances with personalised blends and labels. We totally recommend the experience, EPC is a real hidden gem in London! Grazie Noor, we loved it! Federicas”

Experimental Perfume Club 5 star review on 5th February 2023

Helpful Report

“Had an amazing experience! Laura was super knowledgeable and helpful when it came to identifying a smell that was right for me and even helped me come up with a name for my fragrance. Noor was great too! He quickly identified the scent that matched my skin and gave me some great tips when exploring London. I will definitely come back when I return to London!”

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“The service was perfect, everything was explained so well and it was so enjoyable and interesting! Definitely would recommend”

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“Amazing scents and super fast delivery ❤️ thank you so much!!!”

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Experimental Perfume Club is rated 4.9 based on 349 reviews