Experimental Perfume Club Reviews

Name: Experimental Perfume Club
Rating: 4.92

4.9 Rating 349 Reviews

98 %

of reviewers recommend Experimental Perfume Club

4.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Experimental Perfume Club:

Fragrance made personal.

Imagined by French perfumer and entrepreneur Emmanuelle Moeglin, EPC is demystifying the secret art of perfumery and making it personal.

Through our training academy and fine fragrance collections, we empower people to explore, experience and experiment with fragrances.

We believe everyone can be the designer of their own personalised perfume.

Visit Website

Email:

contact@experimentalperfumeclub.com

Location:

53, Monmouth Street, London
WC2H 9DG

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Experimental Perfume Club 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“The scents are good, i just tried the sample set from the signature collection,but they could have a stronger performance for my taste , specially on the sillage.”

Helpful Report

Hi Willy, Thank you for taking the time to leave a review for the Discovery Set (Signature Collection); we appreciate your feedback! I hope you enjoyed the range. Our scents are all Eaux de Parfum at a high concentration (over 20% fragrance oil), which ensures a strong performance and longevity. You may, however, find that certain fragrances have less longevity and sillage than others; this is due to the formula containing more top notes (for example citrus) than base notes. Top notes will be fresh and bright, but fleeting, as they are more volatile: this is the simple nature of their molecular chemistry. Mid (or heart) to base notes will last a little longer as they are 'heavier'/bigger molecules, and thus stay longer on the skin or clothing. You will notice this difference between Citrus oil, Rose oil, and Cedarwood oil - even when not diluted in alcohol. This is why you may find the Velvet Incense is more fleeting, whereas Ambre Epices has a long hold. I hope this all makes sense, but please feel free to get in touch with us if you have any queries. Love from Team EPC

“While I am mostly happy with the product, the experience with the underfilled vials has really ruined the experience. Not only one of the vials was under the level, but when it was brought to the EPC's attention, we were persuaded that the levels were correct. After further investigation, we did manage to show that the levels were wrong. This means that when responding to us, the EPC representative either did not care enough to take a good look at the pictures or lied to us. Neither of those is part of the experience that I hoped to have.”

Helpful Report

Hi Oleksii, We are sorry to hear about your disappointing experience with this product. As explained to you on our customer service emails, the ingredients you received are filled at the correct level of 2.5ml (some vials are even filled at higher levels). This leaves a visible "air" gap which is allowing for what's called "liquid expansion", something that all perfumes and perfume products will take into consideration as overfilling bottles may result in leakage during shipment and transportation. We indeed found through the pictures you sent that one vial out of the 60 you received was slightly under-filled (the difference in filling was quite minimal) and we did offer you a solution of replacement for this specific vial. We are sorry to hear this solution was not satisfying for you however, we are only able to replace faulty products or offer refund once returning unopened products. After analysing your request, we did not find the product we sent you was faulty. You can however always decide to return it if you would like :) Best wishes The EPC customer care team

“Lovely concept with quality products, I'm excited to combine more scents with my discovery set! I'm also especially pleased with customer service: I reached out for help with combining two orders, and received an answer and a solution within an hour.”

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“Amazing fragrance experience, great, beautifull and long lasting product. Thanks you.”

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“Great experience here with EPC!”

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“Love the experience here especially with the super friendly and knowledgeable Noor. The fragrant is amazing and I think I found my future perfume here.”

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“From the easy use website to the fast and safe delivery. The service from EPC was fantastic. But it is all about the fragrance which is beautiful and lasts for days. Love it. I have a new favourite.”

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“Ho fatto un acquisto il 15 agosto e ad oggi 12 settembre non ho ricevuto ancora ricevuto il mio ordine.”

Helpful Report

Dear Giuseppe, We are sorry to hear about the delays you have experienced with your parcel. As highlighted during our previous correspondence with you, the reason for the delay in sending your shipment was because we have been waiting to receive additional information from you in order to ship your parcel overseas (a normal process of any shipments to Italy). We did send several reminders emails to you, and once we received this information from you, we promptly shipped your parcel on the following day. As explained to you via our customer service, a delivery time of 2 weeks from the UK to Italy is not uncommon as customs clearance may sometimes take longer than expected, which is unfortunately outside of our control. We hope you will enjoy the product you will receive from us and will be happy to further assist you via our customer service should you need any further help. Love, The EPC team. ------- Caro Giuseppe, Siamo spiacenti di apprendere dei ritardi che hai riscontrato con il tuo pacco. Come evidenziato durante la nostra precedente corrispondenza con te, il motivo del ritardo nell'invio della tua spedizione è dovuto al fatto che stavamo aspettando di ricevere ulteriori informazioni da te per spedire il tuo pacco all'estero (un normale processo di qualsiasi spedizione in Italia). Ti abbiamo inviato diverse e-mail di promemoria e, una volta ricevute queste informazioni, abbiamo spedito tempestivamente il tuo pacco il giorno successivo. Come spiegato tramite il nostro servizio clienti, un tempo di consegna di 2 settimane dal Regno Unito all'Italia non è raro poiché lo sdoganamento a volte può richiedere più tempo del previsto, il che purtroppo è fuori dal nostro controllo. Ci auguriamo che apprezzerai il prodotto che riceverai da noi e saremo felici di assisterti ulteriormente tramite il nostro servizio clienti qualora avessi bisogno di ulteriore aiuto. Love, La squadra dell'EPC.

“These scents are really good! Especially tonka extraordinaire ! Riccardo from italy ☺️”

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“We had a lovely experience making personalized perfumes, it was definitely the highlight of our trip! Thomas was very knowledgeable, kind and informative with regards to all things perfume. Would definitely recommend it to anyone interested in taking home a unique keepsake.”

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Thanks so much, Kiera! Thomas was delighted to have you and your lovely mum as his first Blending Consultation. We hope you enjoy your special personalised fragrances! Love from Team EPC x

“Fast international shipping and lovely packaging! My only gripe is that I wish there we could get a few more milliliters in the travel size!”

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“Thank you everyone at the Experimental Perfume Club. I was cery pleased to receive the perfume in time for my daughter's birthday and she was absolutely delighted with it. We like the new packaging. Thank you again”

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“What a fantastic present for a loved one or friend! We enjoyed the consultation from start to finish, delicious scents and enough information to understand what you’re doing. Incredibly friendly and knowledgeable man taking us through each stage of creating a perfume and my boyfriend was thrilled with the final product. Couldn’t recommend it more!”

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“EPC's entire line smells so authentic and natural—not "perfumey" or overwhelming at all, but the longevity is incredible.”

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“Great personal session to create my own scent, which I’ve just reordered! Would highly recommend”

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“This is an incredible kit to get started testing your nose and learning notes. The descriptions are incredibly helpful and the whole package is very well made and all very high quality, I can't recommend this enough”

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“Really good perfume!! I super recommend :)”

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“Amazing experience. Really fun and interesting.”

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“Great store with great customer service and fragrances”

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“I am so grateful for EPC. It gave me new ideas and they are very considerate with letting you choose what to put in your fragrance to make it your own. It inspired me to create a fragrance product. -Kamilah”

Experimental Perfume Club 5 star review on 25th May 2023

Helpful Report

Experimental Perfume Club is rated 4.9 based on 349 reviews